Patient experience measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey of hospital patients. Specifically:
About Patient Experience Measures
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data. Healthgrades obtains this survey data from the Centers for Medicare and Medicaid Services (CMS).
Specifically, the HCAHPS survey asks respondents to rate hospital care based on whether or not the measured action took place, and if so, how frequently the patient perceived the action to take place.
Patients are invited to complete a 32-question survey within 48 hours to six weeks after leaving the hospital. The 32 questions are rolled up to provide 10 measures, which together provide a snapshot of each patient’s experience.
The HCAHPS survey questions focus on doctor and nurse communication, hospital cleanliness and noise levels, pain control, and medication and post-discharge care instructions. The questionnaire offers a view of a hospital’s commitment to quality patient care through the lens of a patient.
To review individual survey questions, please see Healthgrades Outstanding Patient Experience Award™ Methodology.
Date Last Updated: April 4, 2017