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Patient Satisfaction

Healthgrades has collected nearly five million patient satisfaction surveys using nine questions (adapted from Centers for Medicare and Medicaid Services’ CG-CAHPS survey) to help prospective patients understand the following:

  • Likelihood of recommending doctor to family and friends
  • Office and Staff
  • Ease of scheduling urgent appointments
  • Office environment, cleanliness, comfort, etc.
  • Staff friendliness and courteousness
  • Total wait time (waiting and exam rooms)
  • Experience with the doctor
  • Level of trust in provider’s decisions
  • How well provider explains medical condition(s)
  • How well provider listens and answers questions
  • Spends appropriate amount of time with patients

At Healthgrades, patient satisfaction information is clearly displayed with the context of the total number of surveys collected on a given physician, the star rating (1-5) for likelihood to recommend to family and friends, and whether that rating is above or below the national average. A simple click on a provider’s patient satisfaction section will allow you to explore the ratings given for each of the nine questions.