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Patient Safety Excellence & Outstanding Patient Experience

Patient safety is strongly associated with high quality care. Patient experience measures tell you how patients felt about the care they received at the hospital and if they would recommend the hospital.

Patient Safety Excellence Award™

Healthgrades Patient Safety Excellence Award™ recognizes hospitals for their excellent performance in safeguarding patients from serious, potentially preventable complications during their hospital stay. These hospitals are in the top 10% in the nation for patient safety.

Patient safety measures how well a hospital prevents injuries, infections and other serious conditions based on 14 serious, potentially preventable adverse events.

Our methodology uses inpatient data from the Medicare Provider Analysis and Review (MedPAR) database and software from the Agency for Healthcare Research and Quality (AHRQ).

Outstanding Patient Experience Award™

Healthgrades Outstanding Patient Experience Award™ recognizes hospitals that provide an overall outstanding patient experience—delivering a positive experience for patients during their hospital stay—as reported by patients. These hospitals are in the top 15% in the nation for overall patient experience.

Healthgrades evaluates patient experience performance by applying a scoring methodology to 10 patient experience measures, from a 32-question survey of the hospital’s own patients.

Our methodology uses Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey data from the Centers for Medicare and Medicaid Services (CMS).

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