Terry Penner, ANP-C
SleepWerx, LLC
3514 N Power Rd Ste 127 Mesa, AZ 85215Accepting new patients
Terry Penner's Reviews
Likelihood to recommend Terry Penner
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What went well
- Appointment wasn't rushed (57)
- Explained conditions well (57)
- Listened & answered questions (57)
What could be improved
- Staff wasn't friendly (4)
- Didn't explain conditions well (2)
- Didn't listen or answer questions (2)
Reply
I would recommend Terry any time. Very professional and helped me a lot.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Bolis – Oct 21, 2019
Reply
It's been a couple months since I saw Terry. Today I have a follow-up appointment. I am really looking forward to it because she always listens carefully and answers all my questions. Just when I was ready to give up on the therapy, she gave me a couple of "tricks" to make it easier. She also counseled me about my concerns that the therapy has killed the intimacy between my husband and me. She speaks from years of professional and personal experience, and I appreciate her empathy and knowledge
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Cynthia in Scottsdale – Jan 23, 2019
Thanks very much, Cynthia! My new office is at...Read More
Reply
I highly recommend Terry. She took the time to explain my test results and answered all of my questions. She helped me understand our treatment plan and Terry really cares about her clients.
What went well
No results
What could be improved
No results
Sherri M. in Mesa – Jan 23, 2019
Reply
What a nice experience! I was late and she still took me in. I was so stress with the drive to the new location. She was sweet and took the time to help me relax before starting her work on my behalf. I think a year is too long between visits. She is a blessing. Lucy
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Lucy in Mesa, AZ – Jan 16, 2019
Thank you so much Lucy for taking the time to...Read More
Reply
Terry is very knowledgeable and answered my questions thoroughly! Would definately recommend!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Valarie Colonna in AZ – Jan 15, 2019
Thank you so much Valarie for taking the time to...Read More
Reply
Terry has been so helpful to me with my Sleep Apnea. She was very through in explaining the results from my sleeping test and from my CPAP machine. She listens well and answers all my questions. She gives me confidence every time I see her. A true professional and a blessing to have her. Always a pleasure to see her.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
John Limper – Jan 11, 2019
Thank you so much, John for taking the time to...Read More
Reply
Terry has been so patient and kind when I have my appointments with her. She is an excellent listener and a cheerleader for me while I was adjusting to my PAP machine. Thank you Terry!
What went well
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Staff wasn't friendly
Erin in Apache Junction, AZ – Jan 07, 2019
Reply
She is an excellent NP, takes the time to explain exactly what is going on and how important it is to take this seriously. I never feel like she is rushing or in a big hurry like you feel in other medical offices. I could not be happier. A true professional.
What went well
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Gerald Hamburg in Mesa, AZ – Dec 28, 2018
Thank you, Gerald. Our new office is at Power &...Read More
Reply
Terry is kind and a professorial when she is with you. She listen to what have to say and doesn't talk above your head take the time to explain anything and everything to you. Wish more were like her in the medical field.
What went well
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Dale Garner in Mesa, AZ – Dec 07, 2018
Thank you, Dale. Our new office is just off the...Read More
Reply
Terry Penner was excellent. She was friendly and knowledgeable. She was easy to talk to and best part of sleep study. Explained things easy to understand, excellent person !!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Patricia Felt in 2718 e calle del norte dr , AZ – Dec 05, 2018
Thank you so much, Patricia. Our new office is...Read More
Reply
Terry has been my primary contact as I have worked through a diagnosis of sleep apnea. She has been exceptionally professional, has helped me understand my diagnosis and in plain english, inform me as to what I have, how it can be treated and remedied, and what are reasonable expectations for a positive outcome. While being clear and precise, she manages the discussions in a friendly manner. In this day and age, it is exceptional to have a medical person interact with you as an individual.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Steve McClintock in Mesa, AZ – Dec 04, 2018
Thank you Steve. Our new office is at Power &...Read More
Reply
My husband had his follow up visit with Terry and he came home feeling like he had solved the worlds problems because he understood her explanations. He was so appreciative that she was able to go the extra mile to ensure he followed her instructions. She also gave him other resources he could use without having to come back into the office.
Her patience with him was caring, encouraging and very well received, because he did not want to leave feeling that he did not understand. Thanks!!!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Sylvester Union in San Tan Valley, , Z – Nov 30, 2018
Thank you, Mr. & Mrs.! Our new office is at...Read More
Reply
Terry has been truly wonderful. She's patient and kind, and explains everything very clearly. Her honesty and reassurance have been invaluable. It's rare to find someone in any profession with Terry's wealth of professional expertise and excellent people skills. I wish I did not have a health condition to require her services, but I am glad to be in her capable hands and look forward to my appointments with her.
What went well
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
What could be improved
No results
Gilbert, AZ – Nov 28, 2018
Thank you, Gilbert - our new office is at Power...Read More
Reply
I loved her. She really cares about her patients. Thank you Terry.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Letisha in Phoenic, AZ – Nov 26, 2018
Thank you, Letisha! Our new office is in NE...Read More
Reply
She is amazing. She takes the time to explain everything in a way that you understand her. She makes recommendations and provides encouragement when learning to wear the APAP machine. She is so helpful.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Mesa, AZ – Nov 26, 2018
Reply
Very good at explaining things so I could understand. Thank you, Terry.
What went well
- Appointment scheduling
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Mack in Phoenix, AZ – Nov 23, 2018
Reply
Absolutely excellent and all the staff were great
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Nov 22, 2018
Reply
I have seen Terry several times now and she really cares about her patients. When I first went in for a consultation she asked me specific questions about my sleep and what I was experiencing. She ordered the sleep test and within a few weeks I was diagnosed. She reviewed the results with me and let me know my life would improve greatly and that my memory would return. I feel totally comfortable with her and her abilities and she never rushes through anything.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Lynneah in Scottsdale, AZ – Nov 21, 2018
Thank you, Lynneah - our new office is at Power &...Read More
Reply
She fixed my apnea problems and now I feel very good. Thank you Ms Terry! She is amazing and magic NP to fix my breathing and energy!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
MILAN V. in PHOENIX , AZ – Nov 21, 2018
Thank you, Milan! Our new office is at Power &...Read More
Reply
Terry, you are the best! When you told me how bad I was breathing at night, you took the time for me to let it sink in. You listened when I told you about my eye, and how hard it was to keep going with the air leaking into my eye. You got me a new mask really fast, and well I just think you are really great. Thank you. I’m glad that I have someone like you taking care of me.
What went well
- Appointment scheduling
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Office environment
- Staff wasn't friendly
Danny in Buckeye, AZ – Nov 17, 2018