Accepting new patients

Dr. Susan Koller, PHD

Adolescent Psychology ·  Female

Dr. Koller

Westside Psychology & EAP PLLC

301 S Gallaher View Rd Ste 102 Knoxville, TN 37919

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Dr. Susan Koller, PHD is an adolescent psychologist in Knoxville, TN. She specializes in adolescent psychology.


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Dr. Koller accepts

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(865) 690-0962

Dr. Koller accepts the following insurance:

Aetna
Choice Plus POS II
Blue Cross Blue Shield
Blue Card PPO
Cigna
Cigna HMO
Cigna PPO
Open Access
First Health (Coventry Health Care)
Humana
Choice Care Network PPO
Choice Care PPO
MultiPlan
PHCS Network PPO

Background Check

No malpractice claims found for Tennessee
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
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About Me

Biography

Dr. Susan Koller, PHD is an adolescent psychologist in Knoxville, TN. She specializes in adolescent psychology.

Specialties

  • Adolescent Psychology

Dr. Koller's Reviews

Likelihood to recommend Dr. Koller

1.8

Based on 5 reviews

5 Stars
20%
(1)
4 Stars
0%
(0)
3 Stars
0%
(0)
2 Stars
0%
(0)
1 Star
80%
(4)

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Average Wait Time
  • 16 – 30 minutes
Dr. Koller's Performance
  • Trustworthiness
  • Explains condition(s) well
  • Answers questions
  • Time well spent
Office & Staff Performance
  • Scheduling
  • Office environment
  • Staff friendliness
What People Say About Dr. Susan Koller, PHD
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One of the worst experiences I've ever had. Dark, dreary waiting room. Dr's office was a complete mess-papers scattered all over her desk, bookshelves crammed full of books and papers, kid's toys all over the floor. Dr Koller was extremely difficult to open up to and talk to. She kept trying to negate the issues I'm dealing with and the feelings I'm having. She gave me no reassurance, encouragement or validation to anything I expressed to her. I left feeling horrible about myself. Avoid this one
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My family has been seeing Dr. Koller for the last 7 months and I must say she is one of the most caring people I have ever met. We are going through a divorce and she listens so well and even though she doesn't always advise what I wish for my family, I feel as though she is guiding us in the right way that is best for our kids. I understand complaints about 15-30 minute wait but that is only because she cares about her patients and allows them to finish discussing what is important to them
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Very disorganized. The session was a complete waste of time and I found myself talking in circles. She forgot to send in my insurance info, and therefore didn’t have the info she needed to know there was no copay, so she required a payment before I left. I paid, expecting a refund once insurance was billed. 2 months later, insurance was billed (at my request) but I have yet to receive a refund). She has also called me several times saying she is returning my call, but I have not called her.
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This is the first time I have been to a Phycologist and it was a terrible experience. She made me feel worse about myself than I already do and every time I left her office I wanted a drink. Also she was always 30-45 minutes late. I would not recommend this lady to anyone.
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Horrible, Horrible. Dr. Koller was very judgmental, hearing only what she wanted to hear that fit into her own preconceived perceptions. Very deceptive. If you care about your children, seek counseling elsewhere.
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