Lisa Taylor-Austin, LPC
Counseling•Female
Accepting new patients
The Taylor-Austin Group, LLC
57 Plains Rd Ste 2c Milford, CT 06461Lisa Taylor-Austin, LPC is a Counselor in Milford, CT. She is accepting new patients and has indicated that she accepts telehealth appointments. Be sure to call ahead with Lisa Taylor-Austin to book an appointment.
Lisa Taylor-Austin's Reviews
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What went well
- Office environment (18)
- Appointment scheduling (17)
- Staff friendliness (17)
What could be improved
- Didn't trust the provider's decisions (5)
- Didn't explain conditions well (4)
- Appointment was rushed (3)
Reply Flag
Lisa uses logical fallacies and cant overcome her own cognitive dissonance while she harasses other people for scientific based medical decisions outside her field of care.
What went well
No results
What could be improved
- Didn't explain conditions well
- Didn't trust the provider's decisions
Joborne – Apr 21, 2021
Reply Flag
Finally found someone who understand my teenager and can make a difference. Highly recommend.
What went well
- Trusted the provider's decisions
What could be improved
No results
John D – Jan 30, 2021
Reply Flag
Please beware if you are considering entrusting a child's mental health care to Lisa Taylor-Austin. The best interest of the child does not seem to be her main agenda. She decided to discontinue seeing my child an hour before an appointment claiming that her father and I were not following her treatment plan - which was not true. We merely questioned her approach. She, in turn, called DCF saying that we were not responsive to her concerns which was completely false. Seems she did not like to be questioned and expected us to blindly follow or get out. She caused more harm than good. Something is not right with this person!
What went well
No results
What could be improved
- Didn't trust the provider's decisions
Aug 31, 2020
Reply Flag
I was a patient of Lisa's for about a year and stopped because I was doing better. A year later I have returned, this time via telehealth. I returned to Lisa because she really helped me the first time. I have anxiety and she helped teach me coping tools that no other therapist in the past did. I like her alot. She is always ontime or close it and friendly.
What went well
- Appointment scheduling
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Nicole, pleased client – Jul 13, 2020
Reply Flag
My teenage son saw Lisa online. She was able to connect with him when no other therapist could. He actually talked to her which my wife and I were surprised about. She is helping him with shyness and feeling better about himself.
What went well
No results
What could be improved
No results
John's Dad – Jul 12, 2020
Reply Flag
My visit was scheduled over the phone. I saw Lisa online in a HIPAA complaint website. She understood me right away and made good suggestions. We have met a few times and will continue our sessions.
What went well
No results
What could be improved
No results
Mary M – Jul 12, 2020
Reply
Lisa worries more about the process and procedures than the cure. She's more concerned about payment for a missed appointment than caring for children. Didn't make sense either because we were never late or gave the impression that travel was difficult. She just seemed more interested in the business side than the medical side. Do not recommend.
What went well
No results
What could be improved
No results
All About The Process – Apr 30, 2020
We can't confirm or deny who our clients are....Read More
Reply
Lisa is all about the money and not the care. My child was seeing Lisa for anxiety, depression and school avoidance. After meeting with my child for a few months Lisa gave my child an ultimatum or should i say she gave me the ultimatum to give to my child "Go to school or you can't see me anymore" This IS what she was seeing my child for! She abruptly without talking to my child refused to see them again. Yes, my child's therapist cast my child aside without warning or telling my child it was coming. I confronted Lisa and said it was not ethical of her. Lisa then reported my family to child services. Lisa then charged my card that she had on file for $100 siting that was for the time she spent on the report to Child services! We then were dragged through the mud from child services only for them to drop the case as unfounded. But this process really hurt my child. In the end Lisa caused way more damage. I urge you to keep your children far far away from this provider!
What went well
- Wait times
What could be improved
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
Feb 25, 2020
We can't confirm/deny client contact. Clients are...Read More
Reply Flag
I saw Lisa for counseling in NY years ago. She then moved to CT. While I was visiting family in CT recently, I was able to return to see her. She helped me resolve unresolved issues and was able to bill my insurance for a small copay. Fast call back. Best around.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Amy – May 28, 2018
Reply Flag
I saw Lisa for counseling for my anxiety. She was knowledgeable, helpful and professional. She taught me new coping skills and made the billing with my insurance company very easy with no problems at all. I liked that she was able to accommodate my schedule after work. I moved away but if I hadn't I would continue using Lisa's services.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
John – May 28, 2018
Reply Flag
Always on time. Nice lady. Very organized. We didn't know our insurance coverage and she found out for us. She encouraged us to also call to make sure we have the same info. We called and were told the same thing she was. When she processed the claim, they paid a different amount and she promptly refunded us. Honest! Our son loves her.
What went well
No results
What could be improved
No results
Michael D in Milford, CT – Jan 05, 2018
Reply Flag
I find Ms. TAYLOR-Austin to be a very down to earth professional. By this I mean that she meets you where you are. She allows one to feel safe secure and that your mental health is her goal. I would definitely recommend her to my inner circles.
What went well
No results
What could be improved
No results
East Haven, CT – Mar 10, 2017
Thank you for your review. We like to be of...Read More
Reply Flag
Quick response time. Got an appointment quickly. Kind and knowledgeable.
What went well
No results
What could be improved
No results
Orange, CT – Mar 05, 2017
Thank you for your review. We like to be of...Read More