Laura Luke, FNP
Upstate Physician Services
84 Genesee St New Hartford, NY 13413Accepting new patients
Laura Luke's Reviews
Likelihood to recommend Laura Luke
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What went well
- Appointment scheduling (27)
- Office environment (26)
- Staff friendliness (25)
What could be improved
- Didn't trust the provider's decisions (13)
- Appointment was rushed (12)
- Didn't explain conditions well (12)
Reply Flag
I haven't seen many providers willing to entertain intelligent conversations quite like Laura does. She is very knowledgeable in her craft and personable. I have enjoyed my visits with her and the feeling of going there is somehow less clinical than other places. It's a comfortable environment.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Long wait times
Alex – Apr 07, 2021
Reply Flag
Laura is kind and patient, very smart also. I wish more providers were like her.
What went well
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Long wait times
A patient – Feb 20, 2021
Reply Flag
The staff at Laura's office and Laura's care far exceed any available in the area that I have been received. Compassionate people are what we value in this family.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Erica – Jan 20, 2021
Reply Flag
I went to see this provider for a skin condition I have had on and off in the summer for years. She knew what it was, prescribed the treatment and it went away. I will be back when I get it again. Thanks!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Andrew – Sep 14, 2020
Reply Flag
I have seen Laura for years. She has sat with me when I cried and she has always asked and remembered about what is going on in my life. She has always given me great care. If you had to wait......what if you fell,passed out, had a cyst that ended up taking a long time to remove, had a death in the family recently ? Would you want to be rushed? Is it really worth sacrificing the care you receive? Also we are all wearing masks. Laura is not my friend outside of the office. I do not work for her. I have nothing to gain by writing this. She is a top notch provider and I will leave it at that.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Kate W – Sep 14, 2020
Reply Flag
My husband sees New Hartford Medical every 2 months for medication that he is on that requires blood work. I also see them for skin checks when needed. We are always treated with respect, he has been totally clear since starting treatment and we very much enjoy our appointments with Laura. She is a highly intelligent person and lovely as well.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Diana – Sep 11, 2020
Reply Flag
have waited 2 - 2 1/2 hrs. in very uncomfortable chairs. Results on lab work and MRI's never delivered. No time to discuss with Laura.
What went well
- Appointment scheduling
- Staff friendliness
What could be improved
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
Jul 21, 2020
Reply Flag
I went to Laura because my dermatologist had retired. I certainly didn't get the same results. I periodically have to have sun spots treated w/ acid and had 5 treated while there. 4 out of the 5 blistered and left nasty deep scars. Normal treatment would not have done that. It was one of Laura's staff that did this.
What went well
No results
What could be improved
No results
Apr 02, 2020
Reply
It sucks know they have you wait down stairs so you wait twice as long. Everytime I am there it is always at least a 2 hour wait. The young lady at the front desk is so stuck up. She rolls her eyes at you and just seems very pissed that you are even there.
What went well
No results
What could be improved
- Didn't trust the provider's decisions
Jan 21, 2020
Reply
Office Manager, Lisa, mocked me for traveling from Albany to Utica for care. Stating, "that`s the most ridiculous thing I`ve ever heard". She also intimated that I was just "using Laura to get Narcotics". If that were the case it would be her responsibility to report her employer to the DEA. The office is incompetent with documentation, follow up, and scheduling exams. You can`t force people to mobilize with permanent disabilities. Laura deserves better support staff.
What went well
No results
What could be improved
No results
Apr 11, 2019
Reply
Most irresponsable nurse and staff. This supposedly dermatologist doesn't know what she's doing. If you as a patient tell her to give a medicine, she will go with the flow. I would ask myself, who is the doctor here? She gave my daughter a cream that messed up her face more. She doesn't check you up to follow up with her scripts. She is like lost on space. I'm going back to my old Dermatologist. Would never recommend this supposedly Dermatologist.
What went well
No results
What could be improved
No results
Mar 27, 2019
Reply Flag
Laura listens and cares. I feel lucky to be her patient.
What went well
No results
What could be improved
No results
Evie D in NY – Feb 23, 2019
Reply Flag
Great provider! She has been great and reliable for many years. They have added another provider that I have heard is very good as well.
What went well
No results
What could be improved
No results
Jeremy in New York Mills – Nov 12, 2018
Reply Flag
At two separate visits she used liquid nitrogen and froze spots on my face that weren't the actual spots that needed to be frozen. Once by a nurse and once by her herself.
What went well
No results
What could be improved
No results
Jordan Witte in NEW HARTFORD, NY – Nov 06, 2018
Thank you for your feedback. It is common for...Read More
Reply Flag
If I could give her zero stars I would. She makes patients wait up to 3 hours until she sees them. No apology from her at all. Had time though to talk to her contractor within earshot of patients waiting about home improvements.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Long wait times
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Dissatisfied patient in Rochester, NY – Sep 29, 2018
We apologize for your wait time/experience. We...Read More
Reply Flag
Knowledgeable and very caring. They have become very busy over the past couple years and they acted on it and brought in another provider to help with primary care (Which doesn’t happen overnight!) I have been in many times and waited a couple of them. They have always been apologetic and Laura has moved her schedule to fit us in quickly the next visit. I am very happy with the care of my psoriasis and excited to meet the new provider at my primary care appt in a few weeks!!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Maribeth in New Hartford , NY – Sep 21, 2018
Reply Flag
Great office, flexible with scheduling and Laura knew exactly what I had and the right treatment for it.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Tamara in NY – Aug 07, 2018
Reply Flag
Informative, Accurate, Sweet and Great with Kids!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Great Provider – Jul 11, 2018
Reply Flag
Beautiful office. Very kind and helpful staff. Ms Luke was thorough, frIendly, very informative and very skilled in taking my mole off. I can’t even tell where it was. Recommend them and I even made appointment for my parents.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Patricia in NY – Jun 27, 2018
Reply Flag
I waited just under 3 hours without even an apology, I was in exam room and left to complain to office staff for waiting so long and they thought I was done and checking out, I was seeing why I hadn't seen Luke yet. No apology from Luke when she finally came in. Prescribed same medicine from very first visit which didn't work. Office staff talks about patients in ear shot of waiting room, very unprofessional.
What went well
No results
What could be improved
- Long wait times
- Appointment was rushed
- Didn't trust the provider's decisions
Unhappy patient in NY – Jun 23, 2018
We apologize for your experience. We have added...Read More