Jessica Acker, LPC
Counseling•Female
Accepting new patients
Jessica Acker lpc inc
12321 Tierra Humeda Dr El Paso, TX 79938Jessica Acker, LPC is a Counselor in El Paso, TX. She is accepting new patients. Be sure to call ahead with Jessica Acker to book an appointment.
Jessica Acker's Reviews
Likelihood to recommend Jessica Acker
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What went well
- Appointment scheduling (8)
- Wait times (6)
What could be improved
- Difficult to schedule appointment (4)
Reply Flag
Excelent!! She is professional, caring and always available she was a blessing to us.
What went well
- Appointment scheduling
- Appointment wasn't rushed
- Listened & answered questions
- Trusted the provider's decisions
What could be improved
No results
Abril M. – Oct 17, 2020
Reply Flag
For the time my kids were being seen by Ms. Acker, she was great. She helped them a great deal and was able to help me improve my abilities as a parent. Absolutely no breaches of confidentiality or poor communication occurred for us. As a matter of fact, I remember her working very hard to fit us into her schedule as our own schedules shifted from time to time. Overall very positive experience.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Listened & answered questions
- Trusted the provider's decisions
What could be improved
No results
Oct 16, 2020
Reply Flag
Ms. Acker is true professional. Highly recommended.
What went well
- Listened & answered questions
- Trusted the provider's decisions
What could be improved
No results
George Rodriguez Jr. – Oct 16, 2020
Reply Flag
Very helpful and understanding
What went well
No results
What could be improved
No results
Oct 16, 2020
Reply Flag
I tried reaching out to Jessica to set up a consultation and possibly an appointment. Jessica was more concerned with me providing a debit card than giving me any information on the services that she offers. I initially scheduled an appointment however after reviewing her reviews online I decided to cancel the appointment. Jessica didn't seem to care that I was cancelling the appointment, did not ask what was wrong. Just flat out responded with an okay. She never answered her phone and all the correspondence was done with email. Would not recommend her to anyone. Horrible experience.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
Aug 21, 2020
Reply Flag
Ms. Acker has been a blessing to my family. She has helped me and my son. My son doesn't trust easily and he trust her. She has made us feel comfortable and has been very willing to work with my schedule. I would recommend her services.
What went well
No results
What could be improved
No results
Jan 21, 2020
Reply Flag
Jessica's office is very calm soothing and comfortable. Her approach with her clients is very friendly, understanding and supportive while encouraging growth in identified goals. She was always on time, professional, and approached me as a human being instead of a client or patient. I highly recommend!!
What went well
No results
What could be improved
No results
Sage – Jan 17, 2020
Reply Flag
Ms. Acker is a very professional and supportive therapist. She is honest and caring while she maintains her professionalism. I highly recommend her for anyone looking for a mental health therapist for themselves or a family member.
What went well
No results
What could be improved
No results
Dec 04, 2018
Reply Flag
She requires an intake with the parent to set-up services then she will make a different appointment to see the client. Less then 48 hours after my childs 1st session, we had a CPS case was called in. No one was in any danger and she quickly judged the family.
What went well
No results
What could be improved
No results
Nov 22, 2018
I apologize if you feel your experience with our...Read More
Reply
My experience with her was very unprofessional and unhelpful. She didn’t listen to my concerns and did not make me feel comfortable in her abilities to address my concerns
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Oct 13, 2018
I apologize you were not satisfied but as stated...Read More
Reply
Breaks client confidentiality, extremely unprofessional.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Sep 17, 2018
I apologize you were not satisfied but as stated...Read More
Reply Flag
She was very professional and very sweet. Wait time in the waiting room was less than 15 minutes after we arrived. Explained everything to us. No complaints at all.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Gloria – Aug 30, 2018