Ms. Barber, thank your feedback. You received two notifications, one system generated and the other a manual email, the day before the snow storm, which gave you the opportunity to cancel your appointment. A number of our clients took advantage of those notifications and cancelled, as was your choice. As you recall from our email exchanges, our office urged you to do what was best and safe for your family. No one in this office suggested that you risk your safety to keep an appointment.

Dr. Griffin provided marital counseling to my husband and me. I felt he was a good listener and provided average guidance and input to our existing issues.The office mgr was very cold, rude & non-flexible when trying to reschedule our final appointment during inclement weather. It appeared that money outweighed the safety for my family. We were given 5-hours to cancel our appt before 12am-the storm hit overnite thus we called the day of & were informed of a $60 cancellation fee wold b assd.