Jaime Serrano, APN
Nova Spine Pain Institute
16100 N Greenway Hayden Loop Scottsdale, AZ 85260Accepting new patients
Telehealth services available
Jaime Serrano's Reviews
Likelihood to recommend Jaime Serrano
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What went well
- Office environment (6)
- Wait times (6)
- Appointment scheduling (5)
What could be improved
- Appointment was rushed (3)
- Didn't explain conditions well (3)
- Didn't listen or answer questions (3)
Reply Flag
Jaime is by far the BEST doctor I have ever seen or been to in my life. She is very knowledgeable and professional. She is informed and well educated in diabetic and many other issues ive experienced in the past 4 years. I am very loyal and dedicated to her and her advise and diagnosis when needed. I hope to be able to continue with her for many years to come. I can always be honest and open about all my physical and emotional issues and she is very supportive in finding healthy and safe solutions to my medical needs. She always gets back to you. Always fills scripts and is willing to talk to you during your visits and help you to understand your lab results and how to live a better healthy life. Your the best jaime. Thanks for being my doc..Charles
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Awesome Service !!! – Aug 21, 2020
Reply Flag
I have never had any issues with her before and always liked and respected her. However, she laughed/smirked at me when I asked for a MRI for my daughter who has had 3 weeks of migraines that wouldn't go away. After the MRI, that I insisted on, my daughter was referred to a neurologist for brain/optic nerve swelling and inflammation. I had to insist on this MRI and good thing I did. My daughter refuses to go back and see her now.
What went well
- Office environment
What could be improved
- Long wait times
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Feb 28, 2020
Reply Flag
Jamie is by far the best Healthcare specialist I have seen in the last 30 years. She always explains everything about my health thouroughly and takes the time to answer all of my questions...Great Bedside Manner and is not afraid to tell me if I am doing something against my health plan. I would recommend her to anyone.
What went well
No results
What could be improved
No results
Apr 19, 2019
Reply Flag
Jaime is Excellent at the care she gives out and recommendations she gives to help correct any health issues that arise. She is very knowledgeable in the field of expertise that she works in. It nice to have someone that actually cares for the patient. I couldn’t ask for anyone better than her. I would recommend her to everyone! Practioners/Dr.’s like her are hard to find,I lucked out finding her! Sincerely Gene C.
What went well
No results
What could be improved
No results
Gene Cushing in Glendale, AZ – Feb 21, 2019
Reply Flag
Thanks for the care, my pain was relieve within the hour.
What went well
No results
What could be improved
No results
Jim in GLENDALE – Jan 12, 2019
Reply Flag
Jamie is condescending & uneducated. I felt dismissed & belittled by her. She couldn’t answer any of my sensitive gynecological questions and refused to refer me to a specialist because “they won’t know the answer either.” She offered to run some tests to “pacify” me. Guess what? The tests she ran had irregular results and the OB/GYN I was eventually referred to was able to answer all my unanswerable questions. Save yourself the money and your self-esteem. Go to an actual doctor.
What went well
- Wait times
What could be improved
- Office environment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Glendale – Apr 14, 2018
Reply Flag
Ms. Serrano is a very good professional Nurse. She cares and she really goes the extra mile for her patients. I really enjoy her honesty and bedside manner as she spends a good amount of time with you. She thinks outside the box on things too so she knows her job too so what more can you ask for.
What went well
No results
What could be improved
No results
Tony in Peoria, AZ – Nov 22, 2016