She has contract with Veterans and although she is very personable, her staff fills out the forms for her and she does not review them. She made a major mistake on mine and that is when I learned she does not wish any follow up contact, will not allow her web site to leave messages, etc. and I had no way to ask her to change a box her staff did not fill in. She said I would have to come back and pay via Medicare Advantage plans or cash in the one opportunity I had for follow up.