3.7 based on 3 reviewsView this provider's reviews
Patient satisfaction ratings and reviews are based on personal opinions. Before you choose any doctor you should take into account their background, training, specialized experience AND their patient satisfaction to ensure they are the right fit for you.
Thank you for your feedback. Per office policy, my staff always communicates insurance benefits twice with patients, once prior to their visit and later at check in. We verify benefits based on the reason the patient expresses to see the doctor. My staff can not anticipate if a medical exam will be necessary prior to the doctor examining the patient. If the insurance denies benefits, my staff always follows up with the patient to go over the reason for the denial. We attempted to contact you on multiple occasions and never received a call back from you. My staff would have been more than happy to explain the reason your insurance denied benefits and address your concerns.
I did go over the billed charges with your insurance agent. Your agent agreed with the charges billed and communicated what is covered under your insurance. I had to perform specific tests even though they were not covered.
I can understand your frustration with getting a bill, but your failure and refusal to speak with our office resulted in your horrible experience. All of your concerns and confusion would have been addressed if you had been willing to engage with our office.