Dr. Shabana Khan, OD

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Dr. Shabana Khan, OD

Optometry | Female

11700 US Highway 380, Crossroads, TX 76227 Get Directions
(940) 365-1010

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Care Philosophy

Dr. Khan specializes in Optometry and practices in Crossroads, TX. She practices at 1 location.

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Dr. Khan's Experience

5
Specialties

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1
Board Certifications

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4
Conditions Treated

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3
Procedures Performed

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Background Check

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Education

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Awards & Recognition

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Languages Spoken

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Memberships & Professional Affiliations

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Visiting Dr. Khan

Dr. Khan accepts 13 insurance carriers

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13 Insurance Carriers Accepted*

*Please verify this information when scheduling an appointment

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Reviewing Dr. Khan

Dr. Khan's Review Details
3.7 based on 3 responses
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Key Survey Insights
  • Trustworthiness
     (2)
  • Helpfulness
     (2)
  • Staff
     (2)
  • Scheduling
     (2)
Experience with Dr. Khan
  • Level of trust in provider's decisions
     (2)
  • How well provider explains medical condition(s)
     (2)
  • How well provider listens and answers questions
     (2)
  • Spends appropriate amount of time with patients
     (2)
Dr. Khan's Office & Staff
  • Ease of scheduling urgent appointments
     (2)
  • Office environment, cleanliness, comfort, etc.
     (2)
  • Staff friendliness and courteousness
     (2)
  • Total wait time (waiting & exam rooms)
    Under 10 minutes (2)
Open Full Survey+
Dr. Shabana Khan, OD says

Thank you for your feedback. Per office policy, my staff always communicates insurance benefits twice with patients, once prior to their visit and later at check in. We verify benefits based on the reason the patient expresses to see the doctor. My staff can not anticipate if a medical exam will be necessary prior to the doctor examining the patient. If the insurance denies benefits, my staff always follows up with the patient to go over the reason for the denial. We attempted to contact you on multiple occasions and never received a call back from you. My staff would have been more than happy to explain the reason your insurance denied benefits and address your concerns. 

I did go over the billed charges with your insurance agent. Your agent agreed with the charges billed and communicated what is covered under your insurance. I had to perform specific tests even though they were not covered. 

I can understand your frustration with getting a bill, but your failure and refusal to speak with our office resulted in your horrible experience. All of your concerns and confusion would have been addressed if you had been willing to engage with our office.

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New York, NY |
STAY AWAY from this office. I had an eye exam done in February and am still having issues with my bill. The front office does not know how to code exams and in return you will end up with an incorrect bill. My insurance agent had to call and walk the staff step by step on how to correctly bill my exam. Dr. Khan also performed exams that I never authorized her to do. I have never had such a horrible experience with an office. WORST EXPERIENCE EVER.
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Specialties

  • Optometry
  • Cornea & External Diseases
  • Cornea & Refractive Surgery
  • Glaucoma
  • Retinal Diseases

Board Certifications

Why It Matters: Dr. Khan's Board Certifications

Board certification should be one of your top considerations when choosing a doctor. Board certification is an official recognition given to doctors who have met specific requirements set by national medical specialty boards in the... More

  • Optometry

Conditions Treated

  • Cataract
  • Eye Disease
  • Glaucoma
  • Retina Diseases

Procedures Performed

  • Eye Examination
  • Foreign Body Removal from Eye
  • Well Child Examination

Background Check

  • 0
    Malpractice Claims

    No malpractice history found for Texas.

    What is medical malpractice
  • 0
    Sanctions

    No sanctions history found for the years that Healthgrades collects data.

    What is a sanction or disciplinary action
  • 0
    Board Actions

    No board actions found for the years that Healthgrades collects data.

    What are board actions

Education

  • Medical School
    University Of Houston College Of Optometry

    Graduated in 2003

  • Undergraduate School
    University Of Houston / University Park

    Graduated in 1999

Awards & Recognition

  • Awards & Honors
    • Healthgrades Honor Roll
    What is a recognized doctor
  • Media & Publications

    Dr. Khan has no media or publications listed.

Languages Spoken

  • English

Memberships &
Professional Affiliations

Dr. Khan does not have any memberships or affiliations listed. If you are Dr. Khan and would like to add memberships or affiliations, please update your free profile.

×

Dr. Khan's experience matches your search based on the following criteria:

  • Specializes in Optometry
  • No malpractice claims found
  • No sanctions found
  • No board actions found
×

Why Does Experience Matter?

Even specialists specialize. One orthopedic surgeon might do nothing but hip surgeries, while another does nothing but knees. If you want the best possible care, it’s critical to match your medical need with the doctor who truly specializes in treating it.

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Patient Satisfaction Results for Dr. Khan

Overall Patient Satisfaction Score

Dr. Khan's Office & Staff

Ease of scheduling urgent appointments
Office environment, cleanliness, comfort, etc.
Staff friendliness and courteousness
Total wait time (waiting & exam rooms)
10 – 15 minutes

Experience with Dr. Khan

Level of trust in provider's decisions
How well provider explains medical condition(s)
How well provider listens and answers questions
Spends appropriate amount of time with patients
×

Dr. Khan says...

Thank you for your feedback. Per office policy, my staff always communicates insurance benefits twice with patients, once prior to their visit and later at check in. We verify benefits based on the reason the patient expresses to see the doctor. My staff can not anticipate if a medical exam will be necessary prior to the doctor examining the patient. If the insurance denies benefits, my staff always follows up with the patient to go over the reason for the denial. We attempted to contact you on multiple occasions and never received a call back from you. My staff would have been more than happy to explain the reason your insurance denied benefits and address your concerns. 

I did go over the billed charges with your insurance agent. Your agent agreed with the charges billed and communicated what is covered under your insurance. I had to perform specific tests even though they were not covered. 

I can understand your frustration with getting a bill, but your failure and refusal to speak with our office resulted in your horrible experience. All of your concerns and confusion would have been addressed if you had been willing to engage with our office.