Dr. William Roberts, MD

Ear, Nose, and Throat •  Male • Age 65
  
Dr. Roberts
Accepting new patients

Charlotte Eye Ear Nose & Throat Associates

6035 Fairview Rd Charlotte, NC 28210

Make an Appointment

(704) 295-3000

Dr. William Roberts, MD is a Otolaryngology (Ear, Nose & Throat) Specialist in Charlotte, NC. He is affiliated with medical facilities Atrium Health's Carolinas Medical Center and Novant Health Presbyterian Medical Center. He is accepting new patients. Be sure to call ahead with Dr. Roberts to book an appointment.


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At a Glance

  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
  • Friendly Staff
    Patients said the staff was friendly. See reviews

Insurance Check

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Dr. Roberts accepts

Accepted insurance can change. Please double-check when making an appointment.

(704) 295-3000

Dr. Roberts accepts the following insurance:

Aetna
Aetna HMO
Choice Plus POS II
Anthem
National (BlueCard) PPO
Blue Cross Blue Shield
Blue Card PPO
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
HealthyBlue Advantage
Cigna
Cigna HMO
Cigna PPO
Open Access Plus
First Health (Coventry Health Care)
First Health (Coventry Health Care) PPO
Humana
Choice Care PPO
MultiPlan
MultiPlan PPO
PHCS Network PPO

Background Check

No malpractice claims found for North Carolina
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Experience Check

Check Dr. Roberts' experience treating your condition or procedure

Dr. Roberts' Top Procedures and Conditions

Treatment Frequency
Ear Disorders
very high
very high

Treatment Frequency

Dr. Roberts treats Ear Disorders more than 94% of his peers

Dr. Roberts treats this condition more than 94% of his peers

Ear Surgery
high
high

Treatment Frequency

Dr. Roberts performs Ear Surgery more than 88% of his peers

Dr. Roberts performs this procedure more than 88% of his peers

Perforated Eardrum
normal
normal

Treatment Frequency

Dr. Roberts treats Perforated Eardrum more than 69% of his peers

Dr. Roberts treats this condition more than 69% of his peers

Dr. Roberts' conditions and procedures:

  • Abscess
  • Acoustic Neuroma Removal (incl. Hearing Preservation Techniques) 
  • Acute Upper Respiratory Infection
  • All Headaches (incl. Migraine)
  • Balance Disorders
  • Cochlear Implant Adjustment
  • Cochlear Implant Insertion
  • Down Syndrome
  • Dysphagia
  • Ear Cancer
  • Ear Disorders
  • Ear Infection
  • Ear Surgery
  • Ear Tube Placement
  • Eardrum Repair
  • Head and Neck Surgery
  • Head or Neck Lump or Swelling
  • Headache
  • Labyrinthitis
  • Meningiomas
  • Motion Sickness
  • Perforated Eardrum
  • Perilymph Fistula (PLF)
  • Pharyngitis
  • Swimmer's Ear
  • Tracheal Surgery

Dr. Roberts' Reviews

Likelihood to recommend Dr. Roberts

2.1

Based on 26 ratings

5 Stars
26.923076923076923%
(7)
4 Stars
0%
(0)
3 Stars
0%
(0)
2 Stars
0%
(0)
1 Star
73.07692307692308%
(19)
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What went well
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      Reply
      My mother saw Dr. Roberts for a referred 2nd opinion on a matter that other doctors don't consider life threatening. She saw Dr. Roberts and he all but told her she was going to die. She asked his opinion on the two options of care she's been instructed on & he started by saying he'd DEFINITELY not go route one, only to later say there was NO WAY he'd choose route two, but also by no means should she "leave it untreated." Oh, okay fantastic. This gave her zero information and zero help. He also ordered a number of tests to be run again (that he could have easily requested records for instead of charging my mother thousands of dollars) & was irritated that she refused to have them run again. He essentially told her to prepare for end of life, because what was the point. All this to say, I would never want any of my friends or family to look to Dr. Roberts for advice, medical or not.
      What went well
      • Wait times
      What could be improved
      • Difficult to schedule appointment
      • Office environment
      • Appointment was rushed
      • Didn't listen or answer questions
      • Didn't explain conditions well
      • Didn't trust the provider's decisions
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      Very Disappointed – Oct 15, 2019
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      Reply
      I did read the reviews, and wish I would have listened to the "bad" reviews. I went earlier this week and too, found Dr. Roberts to be very uncaring. I think he needs to retire. He clearly is not interested in his patients.
      What went well
      No results
      What could be improved
      No results
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      Charlotte, NC – Feb 15, 2019
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      We had a terrible experience with Dr. Roberts. He was aloof and showed no compassion or empathy when my daughter was in pain. His communication skills were lacking and we left his office confused and feeling worse than when we arrived. I would not recommend him to anyone, least of all children.
      What went well
      • Appointment scheduling
      What could be improved
      • Appointment was rushed
      • Didn't listen or answer questions
      • Didn't explain conditions well
      • Didn't trust the provider's decisions
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      C. Lang in Charlotte, NC – Aug 24, 2018
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      Reply
      Very poor communication skills and confusing mannerisms. Dismissive of patient symptomology and defensive when questioned regarding relationships between hearing loss and sinus infections. Rhetorical question I admit as most laypeople acknowledge that connection. I am a healthcare provider and would not recommend him to my clients. He was the only ENT specialist I could get an appointment with quickly. There is a reason. No one returns.
      What went well
      • Appointment scheduling
      • Office environment
      • Staff friendliness
      What could be improved
      • Long wait times
      • Appointment was rushed
      • Didn't listen or answer questions
      • Didn't explain conditions well
      • Didn't trust the provider's decisions
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      Charlotte – Jun 21, 2018
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      Reply Flag
      Dr. Roberts is extremely knowledgeable. He was able to adapt my treatment to what fit my lifestyle and needs.
      What went well
      No results
      What could be improved
      No results
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      Jan 30, 2018
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      Reply Flag
      Dr. Roberts listened to my concerns and made me feel at ease with my ear pain. His staff was friendly and knowledgeable. I would recommend him!
      What went well
      No results
      What could be improved
      No results
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      Jan 30, 2018
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      Reply Flag
      Dr. Roberts and his staff were great! He made me feel very comfortable and answered all my questions. I would recommend him to others.
      What went well
      No results
      What could be improved
      No results
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      Charlotte – Jan 30, 2018
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      Reply Flag
      Profoundly condescending, terribly rude, dismissive of my symptoms, and told me if I would lose weight and eat better i would be fine. I certainly know that I need to lose weight, however, it had nothing to do with the pain in my ear.. I would never ever recommend this position to anyone!
      What went well
      No results
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      No results
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      Jan 09, 2018
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      Condescending, rude, poor listening skills, total lack of compassion. Will never go back.
      What went well
      No results
      What could be improved
      No results
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      Beth Hinson in Charlotte, NC – May 22, 2017
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      Reply Flag
      Just overall poor experience. He performed surgery on my 2 year old daughter that needed revision. His bed side manner, was very unpleasant. I certainly would not recommend him to anyone I know.
      What went well
      No results
      What could be improved
      No results
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      Andrew in Waxhaw, NC – Sep 13, 2016
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      Reply Flag
      He was courteous, friendly and explained his role in the process that I was going through that day. I found him to be very easy to talk to and his demeanor was very professional. The staff is highly trained in customer service and the relatively new system for guiding patients through the door to registration then onto the proper waiting areas is working smoothly. All of the professionals and staff with whom I came in contact during my visit were friendly and accommodating.
      What went well
      No results
      What could be improved
      No results
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      Maggie D in Charlotte, NC – May 27, 2016
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      About Me

      Biography

      Dr. William Roberts is a fellowship-trained ear surgeon who completed his fellowship at the University of Iowa in 1991. He limits his practice to disorders of the ear such as hearing loss, infections, tumors, and balance disorders. He treats patients...Read more

      Specialties

      • Ear, Nose, and Throat
      • Neurotology

      Board Certifications

      Education

      1992
      University Of Iowa Hospital and Clinics
      Residency Hospital
      1989
      Medical College of Georgia Hospital and Clinics
      Internship Hospital

      Awards

      Frequently Asked Questions

      Is Dr. William Roberts, MD accepting new patients?

      Does Dr. William Roberts, MD accept my insurance?

      What are Dr. William Roberts, MD's top areas of care?

      Locations

      Charlotte Eye Ear Nose & Throat Associates

      SouthPark6035 Fairview Rd Charlotte, NC 28210
      1
      • Call
      • Fax
      • Hours
        • Mon: 8:00am - 5:00pm
        • Tue: 8:00am - 5:00pm
        • Wed: 8:00am - 5:00pm
        • Thu: 8:00am - 5:00pm
        • Fri: 8:00am - 5:00pm
        • Sat: closed
        • Sun: closed
      • Directions

      Affiliated Hospitals

      Check the quality of care at hospitals where Dr. Roberts treats patients.

      Learn more

      Atrium Health's Carolinas Medical Center

      Charlotte, NC

      74% Patient experience rating, 5% higher than the national average

      Novant Health Presbyterian Medical Center

      Charlotte, NC

      73% Patient experience rating, 4% higher than the national average