Dr. William Jacobsen, MD
Cosmetic, Plastic & Reconstructive Surgery•Male•Age 68
Accepting new patients
Prostate Solutions of Arizona
2525 E Arizona Biltmore Cir Ste C236 Phoenix, AZ 85016Dr. William Jacobsen, MD is a Cosmetic, Plastic & Reconstructive Surgery Specialist in Phoenix, AZ and has over 35 years of experience in the medical field. He graduated from University of Illinois At Rockford medical school in 1986. He is affiliated with medical facilities such as Abrazo Arizona Heart Hospital and Abrazo Arrowhead Campus. He is accepting new patients. Be sure to call ahead with Dr. Jacobsen to book an appointment.
Dr. Jacobsen's Reviews
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What went well
- Office environment (171)
- Staff friendliness (170)
- Appointment scheduling (165)
What could be improved
- Didn't trust the provider's decisions (11)
- Didn't listen or answer questions (10)
- Appointment was rushed (9)
Reply Flag
Incredibly gifted surgeon! Fixed my APR surgical wound when no one else could.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Floyd – Mar 20, 2021
Reply Flag
I went to see Dr. J in hopes that might be able to fix my extremely assymetrical breasts. I told him that in 2012, I'd been diagnosed with DCIS, Stage 0, Grade 3 and had a lumpectomy followed by radiation therapy. He explained there was hard, underlying scar tissue caused mostly by the radiation therapy which can deform the breast over time, which in my case, it did. He suggested that because of my history of DCIS and the markedly noticeable asymmetry of my breasts, I might be happiest with a bilateral mastectomy wfollowed by reconstructive surgery. At first I was worried because like many people, I had the idea that plastic surgeons really only care about money and my insurance was through AHCCCS (Arizona's Medicaid). However, he treated me with the utmost respect. My decision to listen to Dr. J's advice and have the mastectomy literally saved my life. During the operation, Dr. J found cancer in BOTH my breasts and a 5.6 cm tumor in my right breast. He was very kind and gentle wh
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Forever Grateful To Dr.J! – Jan 22, 2021
Reply Flag
Dr. Jacobsen and his staff are completely fantastic. His staff are very professional people: they run on time, they make eye contact, they are friendly and talk to people like individuals. Dr. Jacobsen was on time for my case in the OR - that's big for a patient. He is a conscientious doctor, who has healed a very angry wound first with surgery, then giving the tissues time to heal. I am so happy with his care, and his availability to me as a patient. He answers his own emails, within minutes and he believes in healing a person, rather than completing a case. I have referred people to him for help with chronic wounds and infection, and I have given his card to surgeons who can run into chronic wounds in their practices. I will continue to refer people to this very talented surgeon.
What a blessing to have found him on referral. I thought that I could be doomed to tight compression in a wound center forever but that is NOT the case.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Terry P. – Nov 26, 2020
Reply Flag
Wouldn’t recommend!!Worst surgeon!! Botched breast augmentation, panni, abdominalplasty resulting in doctor forgetting to perform abdominalplasty during initial surgery. Left in tears after 5 surgeries. To add insult to injury 6th surgery to remove implants due to multiple suture openings breast not set properly and implant exposed!! This doctor only cares about money. Will leave you disfigured and then send you a letter blaming you for the mishaps and make false accusations saying you were rude to him and his office!! That is how he deals with avoiding the mess he leaves you in!! He will fire you from his office!! Over bill your insurance for surgical procedures not performed!! Kimberly his office assistant will assure you you are in good hands. Then she will treat you very rudely. Once you question this doctor as to correcting the mess, his time with you will become very short and Kimberly will come to his aide to cut your appointments short!!
You have been warned!!!
What went well
No results
What could be improved
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Lisa C – Nov 12, 2020
Reply Flag
Great work, great doctor!
What went well
No results
What could be improved
No results
Mar 19, 2020
Reply Flag
Horrible office experience. 8:30 am appointment on a Friday.....Waited one hour for a consultation, which is what 10 minutes? Told them I had to leave by 9:30 and walked out not even seeing a doctor....maybe he doesn't exist?
Rude staff and they took my $45 for nothing!!! Not professional at all.
What went well
No results
What could be improved
No results
Feb 20, 2020
Reply Flag
He is very responsive and competent regarding any kind of complications that come up. That's the good. I had a breast reduction and these are the reasons I would not recommend him. I was very clear about wanting to be "as small as possible", yet the amount of breast tissue he took out would qualify more as a lift, not a reduction. Except that my breasts are also not lifted. I only lost about 2 cup sizes and I also lost about 20 pounds since my surgery. When my concerns were brought up, he agreed to take out more tissue. Except he tried to resubmit to my insurance (why would they pay again?). My insurance denied and I haven't heard anything from his office. I wasn't even offered the chance to pay for a revision. My breasts also sit too close together, one is a little bigger than the other, and I have horrible scarring. I don't regret the surgery, but I regret having him do it. He is very competent, but does not listen to the patient's wishes. That is why I cannot rate him higher.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
What could be improved
- Long wait times
- Didn't listen or answer questions
- Didn't trust the provider's decisions
Feb 11, 2020
Reply Flag
I recently had surgery with many complications, and Dr. Jacobsen was wonderful! The complications were not due to anything on his part; my body just would not heal due to infections, etc, even though we were doing our very best to follow all directions. He was vigilant in my healing process, having me email him twice a day with pictures of my incisions and providing me feedback and direction. After multiple times on the operating table to open the incision and clean it up with the same results, he used a wound vacuum to help me heal. He even came in on a Saturday to change the wound vac as it was a holiday weekend and we couldn't get a nurse to come to the house . His office worked with my insurance and a medical company for a nurse to come to my house three times a week to help with this healing process. He is a true professional and showed nothing but compassion, expertise, and dedication. I will always be grateful to this doctor for his excellent care and to his office staff.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Debbie – Jan 21, 2020
Reply Flag
I couldn’t be happier with my experience with Dr. J for my breast augmentation. Through my whole surgery experience I felt well taken care of, informed and comfortable. From consult to post op, Dr. J & his staff with wonderful. He listened and honored what I wanted and he delivered! I am 7 months post op and couldn’t be happier with my decision to have Dr Jacobsen preform my surgery!
What went well
No results
What could be improved
No results
Ashlie – Jan 18, 2020
Reply Flag
At my last appt, Dr. J. asked me what I wanted. I replied I wanted my breasts to be redone. He led me to believe this would be done without additional charges.
AFTER I left the office, he sent an email requiring me to PAY him again to fix the issues he CAUSED. Would NEVER recommend!
What went well
No results
What could be improved
No results
Dec 12, 2019
Reply Flag
A few thoughts:
Dr. J agreed that my left breast is now smaller than my right breast. He then said that this is normal in some woman. It has NEVER been normal for me, even prior to my first implants.
Prior to surgery, you asked what size I wanted. My husband and I both said “larger" than what I had at that time. We weren’t shown a sample or told how many more cc’s you planned to add. You just said it will be proportional to my body size.
At my visit in Sept. I was told I could now start wearing a regular bra. When I first put one of my bra’s on, the cup size was now too big on me. I have since had to be remeasured for a new bra. Prior to sx, my bra size was 38D. It is now 38C.
At my last appt, Dr. J. asked me what I wanted. I replied I wanted my breasts to be redone. He led me to believe this would be done without additional charges.
AFTER I left the office, he sent an email requiring me to PAY him again to fix the issues he CAUSED. Would NEVER recommend!
What went well
No results
What could be improved
- Didn't trust the provider's decisions
Dec 12, 2019
Reply Flag
Dr Jacobsen did the closure and repairs after I had cancer removed from my nose. This was a very stressful event. He and his staff made me feel very relaxed and comfortable. Two weeks later I am very happy with the results. He is a very skilled surgeon. I didn't need to contact him afterward with any concerns, but I had very clear information about how to contact him if needed and what to expect after surgery. I was given plenty of information about what I should do to have the best possible outcome.
What went well
No results
What could be improved
No results
Mary – Nov 22, 2019
Reply Flag
Dr J. is a great surgeon and gives his complete attention to his work at hand. He listens and communicates and has a great bedside manner. His pricing is affordable with great results. Any questions or concerns you have are answered by Dr. J. himself. Which to me goes above and beyond. His staff is friendly and respectful. I would highly recommend this practice.
What went well
No results
What could be improved
No results
Janae Shoup – Nov 16, 2019
Reply Flag
DR. J WAS GREAT! I HAD A RECONSTRUCTIVE SURGERY IN 2016 AND EVERYTHING WENT GREAT. MORE THAN LIKELY, ANYBODY WITH A COMPLAINT DID NOT DO WHAT HE SAID AND KNOW THEY ARE PAYING THE PIPER
What went well
No results
What could be improved
No results
JOE – Oct 01, 2019
Reply Flag
No, No, No. I went to Dr. J to replace my breast implants of 25years. One was encapsulated and hard. His office got some partial financial relief through my insurance. But in the end it was not worth it. I was told the procedure was easy to replace the original implants. I was not offered the difference between silicone/saline feeling the doctor would know best. The old implants were silicone and new ones saline. Don't do saline if you can upgrade to silicone. On my first follow up I questioned the hardness of the breast with the encapsulation only to be told all was well and the breasts looked good. On subsequent follow ups it was the same. No concern for my concern. Long story short it has been 18 months and I have been uncomfortable with the results. Not wanting to go to for well women checks or mammograms. I now know they have all seen worse. I'm looking forward to another surgery to remove the scar tissue and corrective surgery.
Dr. J is not your solution.
What went well
- Staff friendliness
What could be improved
- Difficult to schedule appointment
- Office environment
- Long wait times
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Judy – Aug 15, 2019
Reply Flag
Beware! This doctor over promises and under delivers!! When concerns/issues are brought up, he immediately gets defensive and his whole demeanor changes. Dr Jacobsen is a prideful, arrogant doc who lacks empathy and the ability to own up to his mistakes. Trust me, stay away!!!
What went well
No results
What could be improved
No results
Apr 03, 2019
Reply Flag
Great experience with Dr Jacobsen. I had a tummy tuck, breast lift with implant exchange and I am very happy with the results. Dr. J came to the hospital the night after I had the surgery to check on me. Very impressed. Dr J did a wonderful job and I will highly recommend him. "High Class" Doctor and office as well. Thank you. (01/10/19)
What went well
No results
What could be improved
No results
Ellie Proteasa in AZ – Jan 11, 2019
Reply Flag
To Diane in Phoenix. Whoopee-do! If you don't want to be taken care of by an excellent, caring physician, go find one that doesn't have any patients. See how good they are!
What went well
No results
What could be improved
No results
Sharon in Surprise, AZ – Dec 05, 2018
Reply Flag
Kept me waiting for 55 minutes, with no end in sight.
What went well
No results
What could be improved
No results
Diane in Phoenix, AZ – Nov 09, 2018
Reply Flag
Dr. Jacobsen is “THE BEST DOCTOR” I have ever had in my life and boy, I have had dozens and dozens!
After going to several doctors who would not operate on me and told me that I would probably die from my open wound, Dr. J took it on. He explained everything in layman’s terms and told me that it may take a couple of surgeries (he was correct, it took 3) to close it. I will always be indebted to Dr.J for his gentle, caring and compassionate manner in which he runs his practice and office.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Margaret M Diamond in Phoenix , AZ – Aug 04, 2018