I am very fortunate that most of my reviews are good, and over 99.5% of the patients I see like me and my office staff. They are grateful and are happy with what I can do for them.
However, doctors are easy targets to complain about. It is easy for anyone to anonymously write a bad review about a doctor, they don't even have to put their name. Some of these patients have psychological issues.
I think that is unfair to the doctor and is a disservice to other patients. Some doctors may have great reviews, but are not very good doctors.
However, in my experience bad reviews come in 3 varieties:
The patient feels they weren't treated right or the doctor was rude. Most often this is not true, just a miscommunication. Perhaps they feel the wait was too long. Sometimes patients have complaints that cannot be verified by physical exam or any test. Sometimes the doctor must tell them something they do not want to hear or believe, and the patient becomes angry. And sometimes, some people just can't be pleased by anyone or any doctor just are angry at the medical system.
The patient is angry because they DEMANDED NARCOTICS and did not receive them. I don't mind giving pain pills when appropriate, but I cannot continuously give out narcotics or other controlled substances (by the DEA) without a really good reason. When I refuse, patients write a bad review.
The patient has a complication from surgery. Unfortunately, ALL SURGERY has the potential for a bad result or complication. It is rare, but IT DOES HAPPEN. I NEVER want anyone to have a complication, or bad result, but I am not God, and these things sometimes happen. ALL patients are informed of the risks prior to surgery.
I have one patient on this site that sustained a partial nerve palsy after surgery. She knew that a nerve injury is a rare but possible complication after hip replacement surgery. I did nothing wrong during the surgery, but now she DEMANDS THAT I PAY her $2 million dollars or she will continue to write bad reviews. I hate that she has this issue, but I have done over 3000 hip replacements without that complication.
OK, she has the right to complain, but is it right for her to try to EXTORT money???? You tell me.