Dr. Walter Willoughby, MD
Jeff Willoughby, M.D., Pulmonary & Sleep
10105 Banburry Cross Dr Ste 355 Las Vegas, NV 89144Accepting new patients
Dr. Willoughby's Reviews
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What went well
- Office environment (27)
- Staff friendliness (27)
- Appointment scheduling (25)
What could be improved
- Long wait times (15)
- Didn't listen or answer questions (12)
- Didn't explain conditions well (11)
Reply Flag
Dr. Willoughby is a very thoughtful and caring physician. I have been going to him for about 8 years, and have had a great experience. The only drawback is that the pace of the office is very slow. This is partially due to the fact that he reads patients charts before he sees the patient, so he is current, and does not have to spend a ton of time going over everything twice. He listens, and in the event something comes up that he is not aware of, he takes the time to listen and learn. He documents well, and his notes are available on the patient portal. The staff is friendly and caring as well.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Michael – Aug 19, 2020
Reply Flag
Last year (2019) was a very brutal nightmare for me. Ending up in ER 8+ times with most chest x-rays showing COPD. Well, first Pulmonologist visit said NO COPD, instead lung infection. WRONG diagnosis !! Second Pulmonologist ran a crucial test but couldn't diagnose my condition. Auwe !! Lack of knowledge & experiences I'm guessing. Finally after much prayers, tears and searching, I made an appt with Dr Willoughby. He ordered more tests (in his office) than the first 2 Pulmonologists. Finally a light at the end of the tunnel. NO COPD OR EMPHYSEMA. Dr Willoughby being so intelligent, experienced and patient diagnosed me. Yes, it took a very astute professional that found that missing puzzle to my complex health issue. He provided me the answer I searched for that no other Dr or hospital could. My prayers were answered. Dr Willoughby truly an angel sent. Thank-you Dr Willoughby for being that "needle in the haystack" that we all search for, but also much thanks to all your staff members.
What went well
No results
What could be improved
No results
Iris P – Mar 05, 2020
Reply Flag
Dr Willoughby always listens to my concerns. He recommends care exclusively to my needs as a senior. He & staff always insure maintenance medications have ample refills so I'm not calling every two or so months for needed meds. Scheduling, referrals, equipment is easily arranged. Wait time is getting longer. Elec records & scheduling is available! Staff is personable for the most part.
What went well
No results
What could be improved
No results
Apr 28, 2019
Reply
Older physician who is not comfortable treating difficult patients. No exam table in patient room. Physical exam is very weak/only listens to lungs, Pathetic excuse for a physician!
What went well
No results
What could be improved
No results
Jan 10, 2019
Reply Flag
Very helpful. Answers all questions Andries not make you feel rushed.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Cinda in Las Vegas , NV – Jul 10, 2018
Reply
He should be reported to some oversight agency. He does not conduct normal exams. He bills exorbitant amounts for speaking to you for about 3 to 5 minutes. The wait is about an hour to an hour and a half. And to top it off there is a small dog in the office. For gods sake this is a health department offense and he is treating asthmatics.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Apr 08, 2018
Reply Flag
Great Dr
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
J Howard in Las Vegas, NV – Mar 27, 2018
Reply Flag
I have been a patient of Dr. Willoughby’s since the early 90’s. I have always found him to be caring, knowledgeable and very professional. I always refer my family, colleagues and friends to him for their pulmonary needs. His staff is excellent, and a wonderful extension of him. You will find no better doctor in this town than Dr. Willoughby.
Betsy Strickland
What went well
No results
What could be improved
No results
Betsy Strickland in Las Vegas, NV – Jan 04, 2018
Reply Flag
Does no real examination. Listens to your chest for one second. Does not read history or notes from another doctor. Writes something down and leaves the room. Plus there is a dog in the office. Asthmatics are often allergic to dogs. 2 hour wait to be seen. I will not be going back.
What went well
No results
What could be improved
No results
LAS VEGAS – Dec 06, 2017
Reply
If you're looking for a team that is compassionate, personable and kind to their patients, This is not the place. Zero stars
I called and spoke with ANGELA Dr. Willoughby's (receptionist) about booking a follow up appointment for my elderly mother with COPD (I'm her caregiver) I requested that doctor Willoughbee order a chest x-ray so we can compare it to the last one he ordered and reviewed 4 months ago. Most recently I've noticed a new loud horn sound when mom coughs that concerned me.
What went well
No results
What could be improved
No results
T White in Las Vegas, NV – Sep 20, 2017
Reply
Agree with waiting to see him for an hour. Spends a few minutes if that. Give him written questions and hospital records, adk for copies, you will never get them back!! Also, he flips through questions with short answers as if not to be bothered! After 4 years, he dropped me like a hot potato!! No reason given, no explanation!! I would NOT recommend him to anyone!!
What went well
No results
What could be improved
No results
Rhonda G. in Las Vegas, NV – Aug 01, 2017
Reply Flag
I'm with Doctor Willoughby for 4 years now, and I don't have to say anything negative about him.... besides.... you have to wait for him. There is waiting time in the office with all my doctors I see. Sometimes he can be a bit short... but he has a fundamental knowledge about the human pulmonary system.
What went well
No results
What could be improved
No results
Rosie Dew in Las Vegas, NV – Jul 19, 2017
Reply
After an hour and a half, he finally came in the room, only to tell me that I have a very complex problem and he can't help me. He then escorts me out and says, "Good luck." Unbelievable.
What went well
No results
What could be improved
No results
JenW in North Las Vegas, NV – Sep 04, 2016
Reply Flag
If I have nothing else to do, I would not mind sitting and sitting and waiting. Appt. at 10 got there at 9:45 was taken in a 10;10 and dr finally came in at 11. Not acceptable. Spent 2 minutes with me.
What went well
No results
What could be improved
No results
Las Vegas, NV – Jul 21, 2016