Dr. Wai Ma, MD

Dr. Wai Ma, MD

GastroenterologyFemaleAge 53

Gastroenterology

Dr. Wai Ma, MD is a Gastroenterology Specialist in Las Vegas, NV. She is affiliated with Southern Hills Hospital And Medical Center. Her office accepts new patients.

Locations

GI Excellence

GI Excellence9260 W Sunset Rd Ste 203 Las Vegas, NV 89148
1

Hospital Highlight

Dr. Ma is affiliated with Southern Hills Hospital And Medical Center Las Vegas, a highly rated hospital.

At a Glance

  • Practices at Top HospitalAmerica's 250 Best Hospitals Award™ See hospitals

More Gastroenterology Specialists at Southern Hills Hospital and Medical Center

Dr. Ma's Reviews

Likelihood to recommend Dr. Ma

3.2

Based on 53 ratings

5 Star
47%
47%
4 Star
8%
8%
3 Star
2%
2%
2 Star
6%
6%
1 Star
38%
38%
What went well
No reviews yet
What could be improved
No reviews yet

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RecentHighestLowestMost Helpful
Reply
I’m sorry for the harshness, but I have to be honest…. Dr. Ma and their staff DO NOT CARE. Go to a physician that actually cares about their patient. The rudeness starts from the receptionist and goes all the way through the staff to Dr. Ma. I really don’t mean to be mean, but basic customer service is nonexistent in that office. I’ve caught them in a few lies so beware.
What went well
No results
What could be improved
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Didn't listen or answer questions
6 people found this helpful
Helpful
Jun 05, 2021
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Reply
Very rude and unprofessional staff. All goes well until you need something. Dr. Ma or her staff will never help or assist in helping you resolve an issue. Appointment, procedure, then on to the next is how they operate.
What went well
  • Appointment scheduling
What could be improved
No results
4 people found this helpful
Helpful
Apr 15, 2021
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Reply
Koi
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Victoria Gorski – Sep 18, 2020
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Reply
I had a 6am appointment for a Colonoscopy with Dr. Wai Li Ma and arrived on time. I was prepped for my procedure and 2 hours later she still had not arrived. The office staff called her but she did not answer or return their calls. When I stated I think I should leave, they encouraged me and stated this happens quite frequently. I am appalled that a Doctor can get away with this. I would never go to her again nor would I recommend her to anyone. She wasted my time and made me go through hours the evening before of uncomfortable prep time. The office staff was nice and kind and professional.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
What could be improved
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
8 people found this helpful
Helpful
Las Vegas – Apr 24, 2019
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Reply
Excellent physician-on time, thorough and caring
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Apr 04, 2019
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Reply
I was in Dr Ma office today (8-28-18). I was extremely happy & satisfied with all the wonderful staff & Dr Ma. Everyone was Very cordial and polite. That always makes an ill person comfortable. Thank you Tyra for assisting me with my appointment. Thank you all.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Maria Carmen Vallejo in las Vegas, NV – Aug 29, 2018
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Reply
Great, very thorough doctor. However, she is ALWAYS running late, even at 7 am when you ate the first patient!
What went well
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
What could be improved
  • Long wait times
3 people found this helpful
Helpful
Sue in Las Vegas, NV – Aug 03, 2018
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Reply
I had a horrible experience at GI Excellence. It is so hard to make an appointment.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Eugene in Las Vegas – Jul 31, 2018
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Reply
I have been with Dr. Ma for over 5 years and I find her so knowledgeable. She is the doctor to see if you have gastroenterology problems.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
2 people found this helpful
Helpful
Ve in Las vegas, NV – Jun 02, 2018
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Reply
Front office staff friendly but doctor and medical assistant are borderline rude. Competence-seems fair. Not a big fan of this practice.
What went well
  • Appointment scheduling
  • Office environment
  • Appointment wasn't rushed
What could be improved
  • Staff wasn't friendly
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Dec 30, 2017
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Reply
Do not come here if you need intermittent fmla......such a stressful experience....
What went well
  • Wait times
  • Explained conditions well
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Didn't listen or answer questions
  • Didn't trust the provider's decisions
2 people found this helpful
Helpful
LAS VEGAS – Nov 11, 2017
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Reply
I have never had a bad experience with Dr. Ma or her office. I would recommend her to anyone that needs a GI doctor. Her staff has always been nice and helpful. Dr. Ma takes the time to go over all results and does not rush your appointment, she takes the time that is needed....
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Carla Cimini in Las Vegas, NV – Aug 15, 2017
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Reply
I have been a patient of Dr. Ma's for 10 years. She has shown herself to be a thorough, knowledgeable and caring doctor. She is able to explain her diagnosis in understandable terms; and she has been willing to take the necessary time to answer my questions, both pre and post-op.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
4 people found this helpful
Helpful
Las Vegas, NV – Jul 08, 2017
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Reply
I would never recommend this doctor. Not only is her beside manner questionable but her staff is horrible. When you aren't feeling good, you are looking for an office that lends support, not one that badgers you. This is definitely not the place to go if you are looking for help.
What went well
No results
What could be improved
  • Long wait times
5 people found this helpful
Helpful
Sue in Henderson, NV – Apr 08, 2017
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Reply
Please beware if you're making you 1st appt. Their staff takes all the insurance information but will not tell you if they accept it or not until you are done with 1st appointment and in process of scheduling your followup. This is when they tell you that they don't accept your insurance but you have to pay for your visit. Now you have to look for another Dr. and go through the same process. What upsets me is they don't really care if they wasted your time long as they get paid.
What went well
No results
What could be improved
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
2 people found this helpful
Helpful
K in Henderson, NV – Mar 29, 2017
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Reply
My husband called to schedule an appointment and a very rude receptionist Karen answered the phone. She rushed him off the phone and hung up on him when he was asking questions regarding a potential appointment. I then called back and proceeded to ask questions, she gave answers that made no sense and could not explain thoroughly the doctors policy regarding the acceptance of new patients. Karen needs to re-evaluate her attitude and demeanor on the phone as it is a reflection of the doctor.
What went well
No results
What could be improved
  • Difficult to schedule appointment
3 people found this helpful
Helpful
Aimee in Las Vegas, NV – Dec 21, 2016
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Reply
Dr. Ma is great and I felt very comfortable with her. I agree with other reviewers - her staff do not seem to be interested in helping you. I can't decide it if just because they are you and most likely inexperienced or need better training or really don't care. It could definitely be a detriment to Dr. Ma's practice.
What went well
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Staff wasn't friendly
2 people found this helpful
Helpful
Female in Las Vegas, NV – Oct 13, 2016
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Reply
I would never recommend this doctor, they will not see you as a patient if you have ever seen another Gasto doctor. According to Jessica in the office, this is their policy and if we wanted to see Dr Ma then we should have contacted her first. I asked to speak to the office manager and she had just left and I was not allowed to leave a message. The office staff was very rude and they could care less about a patient with an issue.. This was very disappointing, doctors are suppose to care...
2 people found this helpful
Helpful
Carolyn in Las Vegas – Sep 24, 2016
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Reply
Did not have a chance to meet Dr. Ma. I was just calling in for a colonoscopy consultation earlier this month and the staff that answered my call is such a rude person to talk to. That is why I ended up looking for another doctor.
What went well
No results
What could be improved
  • Staff wasn't friendly
4 people found this helpful
Helpful
D. Albano in Las Vegas, NV – Aug 19, 2016
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Reply
Dr. Ma is wonderful at listening and explaining her plan of treatment. I have had 2 colonoscopies and 3 endoscopies performed by Dr. Ma. She was wonderful, kind, and caring.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
4 people found this helpful
Helpful
P. Elmore in Las Vegas, NV – Apr 29, 2016
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Experience and Background Checks

Experience
Background

Background Check

No malpractice claims found for Nevada
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Experience Check

Check Dr. Ma's experience treating your condition or procedure

Dr. Ma's Top Procedures and Conditions

Treatment Frequency
Hernia
very high
very high

Treatment Frequency

Dr. Ma treats Hernia more than 99% of her peers

Dr. Ma treats this condition more than 99% of her peers

Rating Includes other areas of care:

  • Abdominal Hernia
  • Diaphragmatic Hernia, Congenital
  • Diaphragmatic/Hiatal Hernia
  • Hiatal Hernia
  • Incisional Hernia
  • Inguinal Hernia
  • Pediatric Hernia
  • Traumatic Hernia
  • Umbilical Hernia
  • Ventral Hernia
Hide other areas of care
Constipation
very high
very high

Treatment Frequency

Dr. Ma treats Constipation more than 99% of her peers

Dr. Ma treats this condition more than 99% of her peers

Hemorrhoids
very high
very high

Treatment Frequency

Dr. Ma treats Hemorrhoids more than 97% of her peers

Dr. Ma treats this condition more than 97% of her peers

Dr. Ma's conditions and procedures:

  • Abdominal Pain
  • Achalasia
  • Anal or Rectal Pain
  • Anemia
  • Barrett's Esophagus
  • Benign Neoplasm of the Digestive System
  • Celiac Disease
  • Cirrhosis
  • Colon Cancer Screening
  • Colonoscopy, Proctosigmoidoscopy, and Sigmoidoscopy
  • Colorectal Cancer Screening
  • Constipation
  • Crohn's Disease
  • Diaphragmatic and-or Hiatal Hernia
  • Diarrhea
  • Diverticulitis
  • Diverticulosis
  • Duodenal Polypectomy
  • Duodenal Ulcer
  • Duodenitis
  • Dysphagia
  • Endoscopy (Esophagus, Stomach, Small Intestine)
  • Eosinophilic Esophagitis
  • Esophageal Achalasia and Cardiospasm
  • Esophageal Diverticulum
  • Esophageal Motility Disorders
  • Esophageal Ulcer
  • Esophageal Varices
  • Esophagitis
  • Familial Adenomatous Polyposis
  • Gallbladder Scan
  • Gallstones
  • Gas-Bloat Syndrome
  • Gastric Ulcer
  • Gastritis
  • Gastroesophageal Reflux Disease (GERD)
  • Gastrointestinal Malabsorption
  • Gastroparesis
  • Heartburn
  • Hemochromatosis
  • Hemorrhoids
  • Hepatitis A
  • Hepatitis A Screening
  • Hepatitis B - Immune Response
  • Hepatitis B Virus Screening
  • Hepatitis C Virus Screening
  • Hepatitis Screening
  • Hernia
  • Hiatal Hernia
  • Ileus
  • Impedance Testing
  • Indigestion
  • Inflammatory Bowel Disease
  • Instrumental Diagnostic Evaluation for Dysphagia
  • Intestinal Obstruction
  • Irritable Bowel Syndrome
  • Lactose Intolerance
  • Liver Biopsy
  • Liver Damage from Alcohol
  • Liver Function Test
  • Mallory-Weiss Syndrome
  • Nausea
  • Neoplasm of Gastrointestinal Tract
  • Non-Alcoholic Fatty Liver Disease
  • Noninfectious Gastroenteritis and Colitis
  • Pancreatitis
  • Peptic Ulcer
  • pH Probe
  • Pyloric Stenosis
  • Reflux Esophagitis
  • Screening Colonoscopy
  • Ulcerative Colitis
  • Ultrasound, Endoanal
  • Ultrasound, Esophageal
  • Unexplained Weight Loss
  • VAP Lipid Testing
  • Viral Hepatitis
  • Vomiting Disorders
  • Wireless pH Testing

Insurance Check

Search for your insurance provider

Dr. Ma accepts

Accepted insurance can change. Please double-check when making an appointment.

(702) 941-1416

Dr. Ma accepts the following insurance:

Aetna
Aetna HMO
Choice Plus POS II
Anthem
Balanced Choice-NV PPO
Balanced-NV PPO
Boyd Gaming Network-NV
Bronze Choice (Employer)-NV PPO
Bronze Nevada PPO
Choice (Tier 1 Pathway - Tier 2)-NV PPO
Choice-NV PPO
Gold Choice (Employer)-NV PPO
Gold Nevada PPO
Lumenos plans-NV
National (BlueCard Basic) PPO
National (BlueCard) PPO
Nevada HMO
Nevada PPO
Non-HMO- HSA, HRA and HIA+-NV
Silver Choice (Employer)-NV PPO
Silver-NV PPO
Anthem Blue Cross Blue Shield
Anthem Blue Cross Blue Shield PPO
Blue Cross Blue Shield
Blue Card PPO
Blue Cross Blue Shield of California
Advantage Preferred DirectAccess Plus PPO
Select PPO
Blue Cross Blue Shield of Michigan
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
HealthyBlue Advantage
Cigna
Cigna HMO
Cigna PPO
Open Access Plus
Commercial Insurance Company
Coventry Health Care
Culinary Health Fund
First Health
First Health (Coventry Health Care) PPO
Golden Rule
Humana
Choice Care PPO
Medicaid
MultiPlan
MultiPlan PPO
PHCS Network PPO
National Elevator
Teachers Health Trust
UnitedHealthCare
United Healthcare

About Me

Biography

Dr. Wai Ma, MD is a Gastroenterology Specialist in Las Vegas, NV. She is affiliated with Southern Hills Hospital And Medical Center. Her office accepts new patients.

Specialties

  • Gastroenterology

Board Certifications

Education

Jefferson Medical College - Thomas Jefferson University
Fellowship Hospital
UNIVERSITY OF ROCHESTER
Residency Hospital
UNIVERSITY OF ROCHESTER
Internship Hospital
State University Of New York
Medical School
,

Awards

Frequently Asked Questions

What is the best way to schedule an appointment with Dr. Wai Ma, MD?

New patients may call (702) 941-1416 to make an appointment.

Does Dr. Wai Ma, MD accept any insurance plans?

A list of accepted insurance providers is available on the Healthgrades insurance check. It is always a good idea to verify your insurance when making an appointment.

Does Dr. Wai Ma, MD accept new patients?

New patients are generally accepted by Dr. Wai Ma, MD on Healthgrades. To arrange an appointment, call the number on Dr. Ma's profile.

What conditions does Dr. Wai Ma, MD treat?

Dr. Ma frequently treats the following conditions: Hernia, Constipation, and Hemorrhoids. See more on Healthgrades.

What is Dr. Wai Ma, MD's office address?

Dr. Ma's office is located at 9260 W Sunset Rd Ste 203, Las Vegas, NV 89148. You can find other locations and directions on Healthgrades.

Is Dr. Wai Ma, MD affiliated with any hospitals?

Dr. Wai Ma, MD is affiliated with Southern Hills Hospital And Medical Center.

Is Dr. Wai Ma, MD a board-certified professional?

Yes, Dr. Wai Ma, MD holds board certifications in Gastroenterology.

Does Dr. Wai Ma, MD receive good ratings from patients?

There is a star rating of 3.2/5 for Dr. Wai Ma, MD. Patients say that the provider explained conditions well and the appointment wasn't rushed. See all patient feedback on Healthgrades.

Affiliated Hospitals

Dr. Ma is affiliated with the following hospital. Select the hospital below to learn more.

Learn more about how Healthgrades measuresHospital Quality.

Southern Hills Hospital And Medical Center

Las Vegas, NV

72% Patients that would definitely recommend, 2% higher than the national average

11 Awards Received

Award Highlight: State Ranking Award - Pulmonary Care™ (2023)