Dr. Vivian Castillo, MD

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Family Medicine | Female

13101 N Oracle Rd Ste 100 Tucson, AZ 85739 Get Directions
Dr. Vivian Castillo, MD
Dr. Vivian Castillo, MD is a family medicine doctor who practices in Tucson, AZ. She is 58 years old.

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Dr. Castillo's Experience

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Dr. Castillo's Reviews

Likelihood of recommending Dr. Castillo to family and friends
2.4
based on 35 total reviews (5 with comments)
Dr. Castillo's Performance
  • Trustworthiness
    GOOD
  • Explains condition(s) well
    GOOD
  • Answers Questions
    GOOD
  • Time well spent
    GOOD
Office & Staff Performance
  • Scheduling
    GOOD
  • Office environment
    GOOD
  • Staff friendliness
    GOOD
  • Average wait time
    31 to 45 minutes
Patient Comments (5)
Tucson, AZ |
If i could give her 0 stars i would. She is horrible! Her clinic is absolutely dirty! She is very unproffesional! Talks down on her staff! Always short staffed! Double books!! Expect to be waiting for atleast 2 hours! She even fights with her patients sometimes! Her office is very unorganized!! I will never come back! She knows NOTHING about customer service
in Tucson, AZ |
Dr. Castillo is horrible. It's incredibly difficult to make an appointment, no one ever answers the phones. You will be there ALL day, on average it's a 2 hour wait. Every time I need a refill I have to make an appt which takes hours for a 5 min conversation to refill a prescription I've been on for over 3 years. It took over a week to get a referral to a specialist and about 20 phone calls because she "forgot" why I came in. She also shouts patient information loudly in the halls UNPROFESSIONAL
in Tucson, AZ |
She shows that she cares by listening and addressing every question our family has asked. She is not afraid to tell you when you need a specialist instead of making you a guinea pig. YES she is busy and I am not very patient but she is worth it.
Tucson, AZ |
She double books her appointments. Then she makes you wait for more than 1 hour. She made me go on unnecessary visits just to get a refill of my prescriptions. Her time management is bad. She talks to her patients for so long and not even about medical stuff. Her staff is unbelievably rude and their service is just so bad...they put you on hold on the phone and forget about you. They don't follow up with the doctor to wrap up her time for each patient knowing fully well that patients are waiting
in Phoenix, Arizona |
I wouldn't refer anyone to this practice. Her staff is very unprofessional and the doctor or the staff will not return phone calls ever, even if its critical. When i called 3 times the staff could not answer any of my questions and could not get anyone that did know anything. Very sad! My mom and dad were patient's here and unfortunately we will go elsewhere now!
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Dr. Castillo's experience matches your search based on the following criteria:

  •  Based on total number of patients treated over the last 12 months
  •  Specializes in Family Medicine
  •  Board certified in Family Practice
  •  Malpractice claims in Arizona not available
  •  No sanctions found
  •  No board actions found

Awards & Recognition

  • Awards & Honors
    • Healthgrades Honor Roll
    What is a recognized doctor
  • Media & Publications

    Dr. Castillo has no media or publications listed.

Background Check

  • n/a
    Malpractice Claims not available

    Healthgrades does not collect malpractice information for Arizona.

    What is medical malpractice
  • 0
    Sanctions

    No sanctions history found for the years that Healthgrades collects data.

    What is a sanction or disciplinary action
  • 0
    Board Actions

    No board actions found for the years that Healthgrades collects data.

    What are board actions

Board Certifications

Why It Matters: Dr. Castillo's Board Certifications

Board certification should be one of your top considerations when choosing a doctor. Board certification is an official recognition given to doctors who have met specific requirements set by national medical specialty boards in the... More

  • Family Practice

Conditions Treated

Dr. Castillo does not have any conditions listed. If you are Dr. Castillo and would like to add conditions you treat, please update your free profile.

Languages Spoken

  • English
  • Spanish

Memberships &
Professional Affiliations

Dr. Castillo does not have any memberships or affiliations listed. If you are Dr. Castillo and would like to add memberships or affiliations, please update your free profile.

Specialties

  • Family Medicine

Procedures Performed

Dr. Castillo does not have any procedures listed. If you are Dr. Castillo and would like to add procedures you perform, please update your free profile.