Dr. Vivian Castillo, MD

Family Medicine  |  
Female  |  
Age 58
(35)
Insurances AcceptedSave
Dr. Vivian Castillo, MD
Dr. Vivian Castillo, MD is a family medicine doctor who practices in Tucson, AZ. She is 58 years old.

13101 N Oracle Rd Ste 100

Tucson, AZ 85739

Contact Information

(973) 538-2334

Dr. Vivian Castillo, MD

Dr. Vivian Castillo, MD

Accepted insurance

  • Aetna
  • Blue Cross Blue Shield
  • First Health (Coventry Health Care)
  • MultiPlan

*Please verify this information when scheduling an appointment.

Learn about Dr. Castillo

Dr. Castillo's Experience

0%ExperienceMatch
Dr. Castillo's experience matches your search based on the following criteria:
  • Based on total number of patients treated over the last 12 months
  • Specializes in Family Medicine
  • Board certified in Family Practice
  • No sanctions found
  • No board actions found
1

Specialties

  • Family Medicine
1

Board Certifications

  • Family Practice
    Accredited by: American Board of Family Medicine*

Background Check

Malpractice Claims not available

Healthgrades does not collect malpractice information for Arizona.

0 Sanctions

No sanctions history found for the years that Healthgrades collects data.

0 Board Actions

No board actions found for the years that Healthgrades collects data.

Education

Education data for Dr. Castillo is unavailable at this time.

Awards & Recognition

Awards & Honors
  • Healthgrades Honor Roll
Media & Publications

Dr. Castillo has no media or publications listed.

Languages Spoken

  • English
  • Spanish

Memberships & Professional Affiliations

Dr. Castillo does not have any memberships or affiliations listed. If you are Dr. Castillo and would like to add memberships or affiliations, please update your profile.

Dr. Castillo's Reviews

Likelihood of recommending Dr. Castillo to family and friends
2.4
based on 35 total reviews (5 with comments)
Dr. Castillo's Performance
  • Trustworthiness
    GOOD
  • Explains condition(s) well
    GOOD
  • Answers Questions
    GOOD
  • Time well spent
    GOOD
Office & Staff Performance
  • Scheduling
    GOOD
  • Office environment
    GOOD
  • Staff friendliness
    GOOD
  • Average wait time
    10 to 15 minutes
Patient Comments (5)
Tucson, AZ |
If i could give her 0 stars i would. She is horrible! Her clinic is absolutely dirty! She is very unproffesional! Talks down on her staff! Always short staffed! Double books!! Expect to be waiting for atleast 2 hours! She even fights with her patients sometimes! Her office is very unorganized!! I will never come back! She knows NOTHING about customer service
in Tucson, AZ |
Dr. Castillo is horrible. It's incredibly difficult to make an appointment, no one ever answers the phones. You will be there ALL day, on average it's a 2 hour wait. Every time I need a refill I have to make an appt which takes hours for a 5 min conversation to refill a prescription I've been on for over 3 years. It took over a week to get a referral to a specialist and about 20 phone calls because she "forgot" why I came in. She also shouts patient information loudly in the halls UNPROFESSIONAL
in Tucson, AZ |
She shows that she cares by listening and addressing every question our family has asked. She is not afraid to tell you when you need a specialist instead of making you a guinea pig. YES she is busy and I am not very patient but she is worth it.
Tucson, AZ |
She double books her appointments. Then she makes you wait for more than 1 hour. She made me go on unnecessary visits just to get a refill of my prescriptions. Her time management is bad. She talks to her patients for so long and not even about medical stuff. Her staff is unbelievably rude and their service is just so bad...they put you on hold on the phone and forget about you. They don't follow up with the doctor to wrap up her time for each patient knowing fully well that patients are waiting
in Phoenix, Arizona |
I wouldn't refer anyone to this practice. Her staff is very unprofessional and the doctor or the staff will not return phone calls ever, even if its critical. When i called 3 times the staff could not answer any of my questions and could not get anyone that did know anything. Very sad! My mom and dad were patient's here and unfortunately we will go elsewhere now!
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Dr. Castillo accepts 4 insurance carriers
  • Aetna
    Aetna HMO
    Aetna Savings Plus of AZ
    Choice Plus POS II
  • Blue Cross Blue Shield
    Blue Card PPO
  • First Health (Coventry Health Care)
    First Health (Coventry Health Care) PPO
  • MultiPlan
    MultiPlan PPO
    PHCS Network PPO

*Please verify this information when scheduling an appointment.

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