Dr. Theodore Mason, MD

NeurotologyMaleAge 52

Dr. Mason
Accepting new patients
Telehealth services available

Ear, Nose & Throat Surgeons of Western New England, LLC

100 Wason Ave Ste 100 Springfield, MA 01107

Make an Appointment

(413) 732-7426

Dr. Theodore Mason, MD is a Neurotology Specialist in Springfield, MA. Dr. Mason has more experience with Otologic Conditions & Procedures than other specialists in his area. He is affiliated with medical facilities such as Baystate Medical Center and Cooley Dickinson Hospital. He is accepting new patients and has indicated that he accepts telehealth appointments. Be sure to call ahead with Dr. Mason to book an appointment.

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At a Glance

  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This provider offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Patient Safety Excellence Award™ See hospitals

Experience and Background Checks

Experience
Background

Background Check

No malpractice claims found for Massachusetts
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Frequently Treated by Dr. Mason

Based on treatment records, we have identified the following as areas of care that Dr. Mason treats more often than their peers. If you are unsure whether Dr. Mason treats other conditions, please contact the office at (413) 732-7426.

Otologic Conditions & Procedures

Otolgic care is s subspecialty of otolaryngology (ear, nose and throat) that focuses on symptoms and conditions of the ear, including hearing loss, tinnitus, dizziness and infections.Compare with other Otologic Conditions & Procedures specialists.

Dr. Mason is experienced in the area of Otologic Conditions & Procedures. See the graph below to learn more about his experience.

Based on claims data for 20 conditions and procedures

Treatments
Dr. Mason
Similar Providers
Vertigo
Perforated Eardrum
Tinnitus
Outer Ear Infection
Normal
Frequency
High
Frequency
Very High
Frequency

Check Dr. Mason's experience treating your condition or procedure

Dr. Mason's conditions and procedures:

  • Abscess or Cyst Drainage or Aspiration
  • Acoustic Neuroma
  • Acute Laryngitis
  • Adenoidectomy
  • Allergic Rhinitis
  • Anosmia
  • Audiometry
  • Bell's Palsy
  • Carotid Ultrasound
  • Cholesteatoma
  • Cochlear Implant Insertion
  • Conductive Hearing Loss
  • Deafness
  • Deformities of Auricle or Pinna
  • Diagnostic Nasal and-or Sinus Endoscopy
  • Dizziness
  • Ear Ache
  • Ear Tube Placement
  • Earwax Buildup
  • Eustachian Tube Dysfunction
  • Evaluation and Treatment of Sleep Disorders
  • Fiberoptic Endoscopic Evaluation of Swallowing (FEES)
  • Hearing Loss Due to Noise
  • Hearing Screening
  • Home Sleep Study
  • Hyperacusis
  • Labyrinthitis
  • Laryngitis
  • Loss of Smell and-or Taste
  • Malignant Otitis Externa
  • Meniere's Disease
  • Middle Ear Implant Candidacy Evaluation
  • Nasal Polyp
  • Nerve Sheath Tumors
  • Oral Cancer
  • Oral Cancer Screening
  • Otitis Media
  • Otosclerosis
  • Outer Ear Infection
  • Parathyroid (Gland) Disease
  • Perforated Eardrum
  • Perforated Eardrum Repair (Tympanoplasty)
  • Puncture Aspiration
  • Sleep Study
  • Throat Pain
  • Thyroid Scan
  • Tinnitus
  • Tongue Cancer
  • Tonsillectomy
  • Trigeminal Neuralgia
  • Ultrasound, Thyroid
  • Vertigo
  • Wheezing

Insurance Check

Search for your insurance provider

Dr. Mason accepts

Accepted insurance can change. Please double-check when making an appointment.

(413) 732-7426

Dr. Mason accepts the following insurance:

Aetna
Aetna HMO
Choice Plus POS II
Select
Anthem
National (BlueCard) PPO
Blue Cross Blue Shield
Blue Card PPO
Blue Cross Blue Shield of Massachusetts
Preferred Blue PPO
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
HealthyBlue Advantage
Cigna
Cigna HMO
Cigna PPO
Great West Healthcare-Cigna PPO
LocalPlus
Open Access
Open Access Plus
Coventry Health Care
First Health (Coventry Health Care)
First Health (Coventry Health Care) PPO
Harvard Pilgrim Health Care
Harvard Pilgrim Health Care PPO
Health Net
Humana
Choice Care PPO
Medicaid
MultiPlan
MultiPlan PPO
PHCS Network PPO
Tufts Health Plan
Tufts PPO
WellPoint

Dr. Mason's Reviews

Likelihood to recommend Dr. Mason

4.7

Based on 27 ratings

5 Stars
88.88888888888889%
(24)
4 Stars
3.7037037037037037%
(1)
3 Stars
0%
(0)
2 Stars
3.7037037037037037%
(1)
1 Star
3.7037037037037037%
(1)
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Leave a review

How likely are you to recommend
Dr. Mason
(Select your rating)
What went well
No reviews yet
What could be improved
No reviews yet
RecentHighestLowestMost Helpful
Dr Mason took a lot of time with me today, thoroughly explaining my options for my ear condition. I came away with all the information I had to make my important decision to have surgery or just use hearing aids. He left me feeling confident in his ability to perform the surgery successfully but gave me lots of room to choose not to have it. I really felt heard and respected.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jul 13, 2021
I had been living with hearing loss in my left ear and vertigo for many years. I was finally referred to Dr. Mason. He diagnosed me with Otosclerosis and said with surgery there was a very high probability that the hearing loss could be corrected. On the day of the surgery he was wonderful and made me feel at ease during the whole operation. Just over 2 months post surgery I am so happy to say that my hearing is back and the vertigo is gone! I couldn't be happier and I will continue to refer family and friends to Dr. Mason.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Wendy Delcamp – Jun 16, 2021
I went to Dr. Mason because I could not hear in one of my ears. When I went to his office, he did some test and he confirmed that my hearing could be corrected with surgery. I decided to go ahead with the surgery and I'm happy to say my hearing in that ear is just as good as my other ear, if not better!! I highly recommend Dr. Mason to all my family & friends.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Donna F. – May 25, 2021
Dr. Mason recently treated my sudden viral, neuo-sensory hearing loss. I was appreciative of his willingness to answer all my questions, a complete explanation of my situation, and clear plan of treatment. His office staff was pleasant, and the additional services (hearing evaluation) were all top quality. He makes you feel like a valued client. I highly recommend his team for any hearing concerns.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Linda 2020 – Feb 22, 2020
I was diagnosed with Meniere's Disease five years ago, but sedative treatments made the vertigo, nausea, and hearing loss worse. Dr. Mason carefully reviewed my history, then changed the diagnosis to include vestibular migraine. His prescribed treatment worked within a week, and I have been symptom-free for over six months. I am impressed by his manner and clear explanations. I am so relieved to have my hearing, energy, and well-being restored, using his simple, non-invasive plan.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
6 people found this helpful
Helpful
Worthington, MA – Feb 02, 2019
Dr. Mason was very friendly, easy to speak with & ask questions. During my procedure he explained each step. Felt very comfortable with him. Made the procedure easy to get through.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
4 people found this helpful
Helpful
Marlee Rugani in Hampden, MA – Nov 28, 2018
Like most patients facing ear surgery that I hadn't planned on, I was very apprehensive. After meeting with Doctor Mason and his team, I was convinced that I was in very capable hands and had made the right decision to have the surgery. He answered all my questions in a professional yet caring manner. He and his team put me at ease prior to the surgery, the day of the surgery, and continue to treat me with kindness and care as I heal. The surgery was a success.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Margaret J. Lavin – Jun 29, 2018
The clear expertise of Dr Mason and his team proved very helpful in making me comfortable with decision to have the procedure. I was very apprehensive at first but they answered all my questions with a thoroughness that indicated years of well-informed experience. Additionally, their medical excellence was paralleled by a sensitive and supportive bedside manner. The outcome was successful and life altering.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Peter Zielinski – May 23, 2018
Because a lot of negative things were written on the internet on cochlears I was apprehensive about the whole process. Dr Mason during our first meeting sat and not only explained everything but ensured that all of my questions were answered to my satisfaction and understanding. On the day of surgery he again allayed any fears that I had. He also kept things light and enjoyable. He is a fantastic surgeon and Dr. He makes his patients feel special and a friend.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Deborah Haskett in Chicopee , MA – Apr 06, 2018
Dr. Mason is a skilled surgeon who also has an excellent bedside manner. He explained the sources of my hearing deficit and all of my options for treatment. He took the time to clarify why an earlier procedure I had, (with a different doctor), caused so much discomfort and why the procedure he recommended would likely have a different result. He calmed my anxieties about the procedure and the possible results and helped me make a decision that felt right for me. Best recommendation--I can hear!
What went well
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
May 05, 2017
I sat here for twenty minutes trying to think how I feel about Dr. Mason in 500 words or less. Can't be done. FANTASTIC, WONDERFULL, BRILIANT, GREAT etc... The surgery went great. I came out of anesthesia hearing things I haven't heard in over 50 years. He made me feel very comfortable and explained everything in detail. I have already recommended him to several people and will continue to do so.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Lloyd in Feeding Hills – Nov 18, 2016
Dr Mason is very nice. He takes time with you and explains everything. My daughter recently had surgery and was taken care of in the Hospital by Dr.Mason and his team . They were all attentive and very caring. Also my Mother goes to DR MAson and he is very nice to her. I can't say enough about how great of Doctor he is. In my experience he is one of the nicest Doctors I have ever seen. My daughter had surgery and had the best outcome as a result of his care.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Maureen Ribeiro in Holyoke, MA – Nov 18, 2016
My experience with Dr. Mason was excellent. Not only did he help me get my hearing back after a traumatic accident but the service he provided was great. He cares and remembers everything I was going through. Some doctors can get lost in all the patients they have but not Dr. Mason. He listens to what you have to say and addresses your needs with ease and care. I felt like I could completely trust every decision about the care I needed that he gave me.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Susie in Chicopee, MA – Nov 18, 2016
I know he has a lot of experience in doing the implant surgery but his "expertise" goes well beyond the surgery. The meetings before, during and after surgery were very informative. I feel like I had everything I needed to make and informed decision with no pressure. What a change in my life. Thanks Doc!!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
vince in West Springfield, MA – Nov 11, 2016
After four visits to three different physicians I was lucky enough to see Dr.Mason and now I know why he comes highly recommended.. He is the best!!!! He saw the problem and fixed it, giving me physical, mental and emotional relief...He will be the only one I see from now on and will recommend him 110 percent to family and friends...Thank God!!! and God Bless him..The Best! Aggie Fazio????".
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Agnese Fazio in Somers, Ct – Oct 12, 2016
I can't say enough how happy I am with dr Mason. when I was a child my right ear was completely destroyed by cholesteatoma, was a dozen surgeries (not Mason) and 30 years of relying on my left ear. About a year ago I suddenly lost most of my hearing in my left ear, my previous dr had retired. Dr mason was recommended to me as the best for someone with my history and problems. He quickly scheduled a surgery and fixed my left ear. Other ENT's know he's the best, that's why they sent me to him.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
3 people found this helpful
Helpful
Wes E. in Chicopee, MA – Jun 22, 2016
Good clear communications. Friendly yet professional. Prefers a 'know thyself' approach to vestibular migraine, rather than pills. Open to questions, took time to answer them to my satisfaction. As always with physicians, the better prepared you are with your situation the better your experience with a good knowledgeable doc.
What went well
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
5 people found this helpful
Helpful
Cass in massachusetts – Jan 22, 2016

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How was your experience with Dr. Mason?

About Me

Care Philosophy

As a board-certified otolaryngologist and fellowship trained Neurotologist, I provide state-of-the-art skills and services for the care of ear related...Read more

Biography

Theodore Mason, MD, came to Western Massachusetts in 2002, bringing access to otologic procedures and technology previously only available in Worcester...Read more

Specialties

  • Neurotology
  • Ear, Nose, and Throat
  • Otolaryngology-Head and Neck Surgery
  • Pediatric Otolaryngology (Ear, Nose & Throat)

Education

2002
CA Ear Inst Stanford
Fellowship Hospital
2000
Univ of IL
Residency Hospital
1996
Univ of IL
Internship Hospital

Frequently Asked Questions

Does Dr. Theodore Mason, MD offer telehealth services?

Dr. Mason has indicated that they offer telehealth. Contact the office to check for eligibility for your needs.

Is Dr. Theodore Mason, MD accepting new patients?

Dr. Theodore Mason, MD generally accepts new patients on Healthgrades. You can see Dr. Mason's profile to make an appointment.

Does Dr. Theodore Mason, MD accept my insurance?

Use the Healthgrades insurance check to verify if Dr. Mason accepts your insurance.

What are Dr. Theodore Mason, MD's top areas of care?

Dr. Mason frequently treats Otologic Conditions & Procedures. See all practice areas where Dr. Mason specializes.

Where is Dr. Theodore Mason, MD's office located?

Dr. Mason's office is located at 100 Wason Ave Ste 100, Springfield, MA 01107. Find other locations and directions on Healthgrades.

How can I make an appointment with Dr. Theodore Mason, MD?

Find contact information here to make an appointment.

Locations

Ear, Nose & Throat Surgeons of Western New England, LLC

Ear, Nose & Throat Surgeons of Western New England, LLC100 Wason Ave Ste 100 Springfield, MA 01107
1
  • Call
  • Fax
  • Hours
    • Mon: 8:30am - 5:00pm
    • Tue: 8:30am - 5:00pm
    • Wed: 8:30am - 5:00pm
    • Thu: 8:30am - 5:00pm
    • Fri: 8:30am - 5:00pm
    • Sat: closed
    • Sun: closed
  • Directions
Mary Lane85 South St Ware, MA 01082
2

Affiliated Hospitals

Dr. Mason is affiliated with the following hospitals. Select a hospital below to learn more.

Learn more about how Healthgrades measuresHospital Quality.

Baystate Medical Center

Springfield, MA

69% Patient Experience Rating, Equal to the national average

20 Awards Received

Award Highlight: Patient Safety Excellence Award™ (2020)

Cooley Dickinson Hospital

Northampton, MA

74% Patient Experience Rating, 5% higher than the national average

Mercy Medical Center

Springfield, MA

67% Patient Experience Rating, 2% lower than the national average