Dr. Susan Ovella, MD
Our Lady of the Lake Physician Group Covington Clinic 11th Avenue
728 W 11th Ave Covington, LA 70433Accepting new patients
Dr. Ovella's Reviews
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Amazing doctor. Would highly recommend!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jun 15, 2021
Positive experience all around. Timely,friendly and thorough, both the nurse and the doctor.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jul 20, 2020
It was very professional and informative
What went well
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
What could be improved
No results
Jul 20, 2020
Dr. Ovella always makes me feel as if I was the only patient she will see that day. She gives me her full attention and seems to always as the right questions to determine any problems I may have.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
(Kathryn) Pam Davidson – Jul 19, 2020
Dr. Ovella and her staff are the best in every aspect. We have been going .since moving here 14years. I have and will continue recommending her.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Julia Antolik – Jul 15, 2020
She made me feel comfortable and helped me with everything I needed.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jul 07, 2020
Dr Ovella and her staff are the absolute best! Very informative, always has time for questions and they are great with my young daughter. I would highly recommend Dr Ovella to anyone, especially family.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jon – Jul 01, 2020
Dr. Ovella is simply the best. She has been my primary for over 20 years and I have always received the best care - could not recommend anyone more.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Stephen Griffin – Jun 29, 2020
We love her. She has been my daughters doctor for years. She is sweet and thorough.
Jun 15, 2020
Very informative and professional and yet Dr. Ovella is caring and understanding.
What went well
- Appointment scheduling
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Rita Reidenauer – Apr 07, 2020
On time, efficient, caring!
Gail Marcello – Feb 12, 2020
Dr. Ovella is very thoughtful in her approach. She grasps the whole picture and advises accordingly. I think she is very easy to communicate with and sincere in her practice.
Feb 11, 2020
Very timely professional service with a personal touch
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Brad Haddox in Madisonville, LA – Jan 25, 2020
Routine visit
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Trusted the provider's decisions
What could be improved
No results
Mary T Barnes – Jan 19, 2020
Dr. Ovella is very thorough and listens to your issues as you see them. Another thing that I like is that she doesn't overbook her appts. You never have to wait to see her more than 15 minutes.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Thea G. – Oct 30, 2019
Great doctor, professional and friendly staff. I never have to wait for a long time.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Oct 24, 2019
Dr. Ovella is one of THE best doctors I have had in my 67 yrs. She’s extremely through in her assessments . She doesn’t jump the gun with recommending any specialist until she has done all that she could to diagnose or find the problem. She’s damn good at what she does not to mention she takes all the time needed to check you out, and answer whatever questions you may have. She NEVER rushes you no matter how many patients she has. She provides her undivided attention to you when she’s in the room with you. If you have to call for anything, her nurse is always back with you that same day. I just can’t say enough about her trustworthiness and I put my life in her hands. It’s just a shame that ALL doctors are not like her. They can take a few lessons from her.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
KAREN KATTENGELL in Mandeville, LA – Jul 30, 2019
I always feel comfortable going in to see Dr Ovella. Her staff are nice and handle their job extremely well. Also Dr Ovella is always kind and listens to what my problems are instead of trying to rush me out of there.
Jul 22, 2019
A+ Dr. Ovella takes the time and listens carefully to what my health concerns are and takes the time in detail to review my test results. Also, every referral Dr Ovella has sent me to has been just as professional and helpful including onsite staff.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Joey Johannesen in Madsionville, LA – Jun 03, 2019
I went for my annual checkup. My weight was up but more concerning was my
blood pressure was elevated. Dr. Ovella knew of the stress I have been experiencing for the past few years and had my blood pressure retested at the
end of the appointment and a week later. The later checks on my blood pressure put me back into the upper normal range. She is very thorough and thoughtful in her examination. I have recommended and she now takes care of my immediate
family.
Mar 16, 2019