Dr. Susan Hicks, DO

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Dr. Susan Hicks, DO

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Obstetrics & Gynecology | Female

West Michigan OB/GYN PC - Grand Rapids 221 Michigan St NE Ste 600, Grand Rapids, MI 49503 Get Directions
(616) 774-7035

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Care Philosophy

Dr. Hicks specializes in Obstetrics & Gynecology and practices in Grand Rapids, MI. She practices at 1 location.

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Dr. Hicks' Experience

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Specialties

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Board Certifications

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37
Conditions Treated

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26
Procedures Performed

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Background Check

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Education

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Awards & Recognition

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Languages Spoken

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Memberships & Professional Affiliations

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Visiting Dr. Hicks

Dr. Hicks accepts 17 insurance carriers

Affiliated Hospitals

Hospital Quality

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Dr. Hicks' Reviews

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Likelihood of recommending Dr. Hicks to family and friends
2.7
based on 20 total surveys (4 with reviews)
Key Survey Insights
  • Trustworthiness
     (20)
  • Helpfulness
     (19)
  • Staff
     (20)
  • Scheduling
     (20)
Experience with Dr. Hicks
  • Level of trust in provider's decisions
     (20)
  • How well provider explains medical condition(s)
     (19)
  • How well provider listens and answers questions
     (20)
  • Spends appropriate amount of time with patients
     (20)
Dr. Hicks' Office & Staff
  • Ease of scheduling urgent appointments
     (20)
  • Office environment, cleanliness, comfort, etc.
     (20)
  • Staff friendliness and courteousness
     (20)
  • Total wait time (waiting & exam rooms)
    16 – 30 minutes (19)
Open Full Survey+
Hudsonville, MI |
I always felt rushed with Dr. Hicks & never felt comfortable enough to ask questions. She never remembered who I was & wouldn't even care to look through my chart to at least pretend to remember me. I heard her complaining multiple times when she was outside my door about her work schedule & other doctors. I delivered a month early due to a life threatening illness, & she didn't even remember me or my illness when she came to treat me in the hospital.
Dr hicks is incredibly rude and insensitive. She treated me so disrespectfully and acted like I was stupid because I had questions and concerns, she would then be evasive and not answer my questions with a straight answer. She always kept me waiting, for over an hour for one appointment. As soon as she left the room I could hear her talking negatively about me to her nurse.
in Grand Rapids, MI |
This office has produced nothing but heartache and expense. Without getting too far into details, I've felt bullied and pressured by both Dr Hicks and her nurses into procedures that turned out to be unnecessary. Not only that, but the office staff do not communicate with eachother whatsoever and I repeatedly have to deal with waiting on hold and having them ignore requests. They have repeatedly misbilled my insurance and chosen the wrong medications and even pharmacies.
A horrible doctor who doesn't listen to patients or care about them!
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Specialties

  • Obstetrics & Gynecology

Board Certifications

Why It Matters: Dr. Hicks' Board Certifications

Board certification should be one of your top considerations when choosing a doctor. Board certification is an official recognition given to doctors who have met specific requirements set by national medical specialty boards in the... More

  • Obstetrics & Gynecology

Conditions Treated

  • Abdominal Disorders
  • All Headaches (incl. Migraine)
  • Asymptomatic Post-Menopausal Status
  • Blood Disorders in Pregnancy
  • Bone Disorders
  • Brain Disorders
  • Breech Position
  • Cervical Polyps
  • Chronic Pelvic Pain
  • Encounters for Normal Pregnancies
  • Gestational Diabetes
  • High Risk Pregnancy
  • HPV (Human Papillomavirus)
  • Hyperlipidemia
  • Hypertension
  • Hypertension Complicating Pregnancy, Childbirth and Postpartum
  • Intrauterine Growth Restriction
  • Menstrual Disorders (incl. Dysmenorrhea)
  • Miscarriages
  • Noninflammatory Cervical Disorders
  • Osteopenia
  • Osteoporosis
  • Ovarian Cysts
  • Pap Smear Abnormalities
  • Perimenopause
  • Placenta Previa
  • Polycystic Ovarian Syndrome
  • Preeclampsia
  • Pregnancy-Related Disorders
  • Sexually Transmitted Diseases (STDs)
  • Symptomatic Menopause
  • Urinary Disorders
  • Uterine Fibroids
  • Uterine Prolapse
  • Vaginal and Pelvic Prolapse
  • Vaginitis and-or Vaginosis
  • Yeast Infections

Procedures Performed

  • Birth Control
  • Cholesterol Screening
  • Colposcopy
  • C-Section
  • Destruction or Excision of Lesion of Cervix (incl. LEEP)
  • Dilation and Curettage
  • Endocervical Curettage
  • Endometrial Ablation
  • Excision, Shaving, or Destruction of Skin and Subcutaneous Tissue (incl. Mohs Micrographic Surgery), Tissue Transfer
  • Fecal Occult Blood Test for Colorectal Cancer
  • Fluid Contrast Ultrasound
  • Hepatitis B Virus Screening
  • Hepatitis Screening
  • HIV Screening
  • Hysterectomy - Laparoscopic
  • Hysterectomy - Open
  • Hysteroscopy
  • Incontinence Sling Procedure
  • Osteoporosis Screening
  • Removal of Reproductive Organs (Hysterectomy, Oophorectomy, Salpingectomy, Salpingo-Oophorectomy, Resection of Peritoneal Malignancy)
  • Rh Incompatibility Screening
  • Sexually Transmitted Infections Screening
  • Thyroid Screening
  • Vaginal Birth After Cesarean (VBAC)
  • Vaginal Delivery and VBAC
  • Wound Repair

Background Check

  • n/a
    Malpractice Claims not available

    Healthgrades does not collect malpractice information for Michigan.

    What is medical malpractice
  • 0
    Sanctions

    No sanctions history found for the years that Healthgrades collects data.

    What is a sanction or disciplinary action
  • 0
    Board Actions

    No board actions found for the years that Healthgrades collects data.

    What are board actions

Education

  • Medical School
    Chicago College Of Osteopathic Medicine / Midwestern University

    Graduated in 1995

  • Internship Hospital
    Muskegon General Hospital

    Completed in 1996

  • Residency Hospital
    Butterworth Hospital

    Completed in 2000

Awards & Recognition

  • Awards & Honors
    • Healthgrades Honor Roll
    What is a recognized doctor
  • Media & Publications

    Dr. Hicks has no media or publications listed.

Languages Spoken

  • English

Memberships &
Professional Affiliations

Dr. Hicks does not have any memberships or affiliations listed. If you are Dr. Hicks and would like to add memberships or affiliations, please update your free profile.

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Dr. Hicks' experience matches your search based on the following criteria:

  • Based on total number of patients treated over the last 12 months
  • Specializes in Obstetrics & Gynecology
  • Board certified in Obstetrics & Gynecology
  • Malpractice claims in Michigan not available
  • No sanctions found
  • No board actions found
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Why Does Experience Matter?

Even specialists specialize. One orthopedic surgeon might do nothing but hip surgeries, while another does nothing but knees. If you want the best possible care, it’s critical to match your medical need with the doctor who truly specializes in treating it.

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Patient Satisfaction Results for Dr. Hicks

Overall Patient Satisfaction Score

Dr. Hicks' Office & Staff

Ease of scheduling urgent appointments
Office environment, cleanliness, comfort, etc.
Staff friendliness and courteousness
Total wait time (waiting & exam rooms)
16 – 30 minutes

Experience with Dr. Hicks

Level of trust in provider's decisions
How well provider explains medical condition(s)
How well provider listens and answers questions
Spends appropriate amount of time with patients