Dr. Steven Vold, MD
Vold Vision
1102 Nw Lowes Ave Ste 6 Bentonville, AR 72712Accepting new patients
Dr. Vold's Reviews
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VERY inconsiderate and disrespectful of his patient's time. We always schedule 8:10,8:20 - - first thing in the morning because 'how far behind can he be running first thing in the morning'? Consistently 2-3 hours late. I'm a nurse case manager following a patient with a work related injury. I'll never direct my patients to Dr. Vold again. He might be a good MD, and there are plenty of good ones, but Dr. Vold doesn't care to discuss plans of care or expectations. He gets short and sharp when questions are asked which gives the impression he's being bothered.
May 27, 2020
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I have been a patient for over 2 years. Dr Vold always apologizes for the long wait. Well again today I was there and again after 3 hours I had to leave. I have a 2 1/2 hour pain threshold. 3 hours is to much. Dr. Vold is very disrespectful I guess he thinks he is the only one in his facility including his patients that is important. I would say if you are considering going to him be ready for 3-4 hours waiting time. He really needs someone to help him run his office and minimize the wait time.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Long wait times
Feb 13, 2018
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Dr Vold seems like a brilliant man and surgeon...he fails, however to maintain a staff who returns your calls and neglects to call in your prescription for the necessary drops before your surgery..I did manage to tell one real person who put me to a voicemail to relay my problem and another who put me on hold....forever too long...I also cancelled my surgeries twice..and of course they called before the second cancelled surgery to find out where to send my script? Nobody asked why I cancelled
What went well
- Office environment
What could be improved
- Difficult to schedule appointment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Carolyn Swain in Bella Vista, AR – Aug 09, 2017
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Staff and doctors have been amazing. They have worked well with me in both my treatment and during my recovery. Life changing experience for me and looking forward to not having to wear my glasses anymore.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Darin H. in Fayetteville – Jun 10, 2017
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This office is fantastic. Both myself and my husband had LASIK done the same day; and not one moment went by when we didn't feel that they took a personal interest in helping us see better. Specifically, Dr Vold, Dr McFarland, Nicole, and Christine. The team at Vold Vision has given us a gift that we can never repay. Thank you, from the bottom of our hearts.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Heather in BELLA VISTA, AR – Oct 04, 2016
Reply
I had the LASIK procedure (with the flap) done at Vold Vision back in late February 2016. I had started looking into and researching it and was very impressed by the credentials of the staff and technology at Vold Vision. When I had my procedure done, the staff was extremely friendly and helpful before, during, and after my procedure. My vision was surprisingly clear by the next day and only got better. Dr. Vold and staff always ask how I'm doing when they see me. Thank you, Vold Vision!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Z in Rogers, AR – Apr 21, 2016
Reply
My experience at Vold Vision was fantastic. Getting lasek surgery from Vold Vision was a great decision. Life without glasses or contacts is so much easier! The staff was so helpful, wait times were minimal and the post-op care was always available.
Will in Fayetteville, AR – Apr 21, 2016
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Very scattered and slightly odd. He was not able to answer my questions with reasonable answers and I ended up going to see someone else where I was finally able to find out why I could not see despite new prescriptions and start the treatment I need. The office was very chaotic and the staff disorganized. Not only did I feel like a number but felt like I was a bother to them.
What went well
No results
What could be improved
- Office environment
- Staff wasn't friendly
- Long wait times
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
logachelle in Fayetteville, AR – Jan 29, 2016