Dr. Stephanie Herrera, MD
Lunsford & Herrera Md's
215 Oak Dr S Lake Jackson, TX 77566Accepting new patients
Dr. Herrera's Reviews
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What went well
- Office environment (7)
- Appointment scheduling (6)
- Appointment wasn't rushed (6)
What could be improved
- Appointment was rushed (2)
- Didn't explain conditions well (2)
- Didn't listen or answer questions (2)
Reply Flag
This doctor was very thorough in answering all my questions. She removed my thyroid and the surgery was a success. Like many patients I was afraid and nervous. I'm glad I trusted her. Thank you Dr Herrera you are the best
Dana Lynch
March 31 2020
What went well
No results
What could be improved
No results
Apr 01, 2020
Reply Flag
Had emergency surgery. She comforted my daughter and showed up later in another emergency situation. From what I know I would recommend her.
What went well
No results
What could be improved
No results
Feb 03, 2020
Reply Flag
I went to Dr. Herrera's office on October 30, 2018 at 15.45 and asked if by chance it was possible to see the Doctor. 3 administrative assistants were sitting around and having conversation, nobody was in the waiting room. The associate with the screen told me that Dr. Herrera is booked out until after Thanksgiving. Maybe she is an excellent doctor, I don't know, but her staff for sure did not go the extra mile for me. I suggest some training in customer service.
What went well
No results
What could be improved
No results
Emil Raschle in Lake Jackson TX , TX – Nov 01, 2018
Reply Flag
My husband took off work drove an hour then waiting for an hour to se dr. He answered questions for 3 different people. He never even met Dr Herrera a PA did the exam and the Audiologist did hearing test. We were told it was to late for him to get fitted for hearing aid. Because of the hour we waited in lobby. Then the staff didn’t even know what to charge us. They should have paid him for this experience.
What went well
No results
What could be improved
No results
John Benoit in TX – Oct 31, 2018
Reply Flag
Had a great experience she was very professional and personable.
I would recommend her.
What went well
No results
What could be improved
No results
Chris Graham in Lake Jackson Texas – Mar 05, 2018
Reply Flag
My grandson had an appointment with Dr Herrera for wax in his ears and a wart in his nose. My grandson is 8 and has anxiety with Dr visits (like any kid). When it came time to removing the wax in his ears, she showed him everything and talked with him. She was able to remove the wax in both ears with my grandson without any difficulty. My daughter and I have agreed we like her. Follow up appts will be scheduled. My grandson likes her too. He left happy. Thank you, Dr Herrera
What went well
No results
What could be improved
No results
Jan 30, 2018
Reply
I made an appt. On 10-19- for 10-20-17. Got there, and office was closed. Answering service kept disconnecting me. I have a serious issue and now my medical care is delayed. Sign on door said use side entry. Walked in the mud around the entire building. There was only one entry was held on the phone for over 10 min on the 19th trying to schedule this fake appt. Left message with Herrera which was not returned.
What went well
No results
What could be improved
No results
Diane Krock in Clute TX – Oct 20, 2017
Ms. Krock,
I am truly sorry for the confusion...Read More
Reply Flag
This was one of the best visit,surgery with a Doctor I have ever had ,spend's time and explain's thing's in a way you understand Staff is totally awesome very friendly not long wait time's Take's the time with a patient never feel rushed .
What went well
No results
What could be improved
No results
Sharon Stumpner in West Columbia Texas – Jun 19, 2017
Thank you for your kind words! We are pleased...Read More