Dr. Song Yu, MD
Family Medicine•Male•Age 57
Medhelp Urgentcare
5915 Chalkville Mountain Rd # 100 Birmingham, AL 35235Dr. Song Yu, MD is a Family Medicine Specialist in Birmingham, AL and has over 22 years of experience in the medical field. He graduated from Yonsei University, College Of Medicine medical school in 1999. He is affiliated with Grandview Medical Center. He has indicated that he accepts telehealth appointments. Be sure to call ahead with Dr. Yu to book an appointment.
Dr. Yu's Reviews
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What went well
- Office environment (19)
- Staff friendliness (19)
- Appointment scheduling (18)
What could be improved
- Appointment was rushed (4)
- Didn't explain conditions well (4)
- Didn't listen or answer questions (4)
Reply Flag
[[GO ANYWHERE ELSE]] [[HORRIBLE EXPERIENCE]] [[HIPAA CONCERNS]]
Rude, disorganized staff. Canceled my appointment after I waited 45 minutes after my scheduled appointment time.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Long wait times
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Jan 13, 2021
Reply Flag
This is not my personal experience but my daughter's . She visited Med-Help and Dr. Yu was the doctor who treated her. We have Access Health as part of our benefits with BCBSAL. He is one of their approved providers. I would like to say we have used access health provider twice. In both cases they provided what we feel is below adequate health care. On this last visit the medication my daughter was prescribed was NOT in line with her diagnosis. She has a viral DX but was prescribed 5 different meds that were to treat a bacterial infection. She was given two different antibiotics. I'm not a doctor but my understanding is viral DX isn't treated with antibiotics. My daughter was communicating with me via text during her wait(which was minimal the only good thing about the visit) she made this statement " mom , they are so rude" not a caring demeanor by this practice. My daughter didn't feel well and before she left was in tears. Our family does not recommend this practice.
What went well
No results
What could be improved
No results
Jul 02, 2020
Reply Flag
Dr. Yu is kind and professional. He always goes the extra mile to meet my health care needs.
What went well
No results
What could be improved
No results
Feb 26, 2020
Reply Flag
Horrible! Left in tears!! I went in asking for birth control, and since I was a smoker he said absolutely not. Okay. Blood clots can happen. Without any explanation he decided to change my thyroid medication, ignored my depression issues, ran bloodwork and I had to ask the nurses to bring him back in twice just to explain what they were for because he wouldn't tell me what tests he was running! Still don't know! I have never had a doctor be in such a rush to get thr next patient it was horrific.
What went well
No results
What could be improved
No results
Jul 27, 2019
Reply Flag
Very pleased with Dr Yu Always listening to his patients. He’s always very caring. I recommend my family and friends to him all the time.
What went well
- Office environment
- Appointment wasn't rushed
- Explained conditions well
What could be improved
No results
Clay, AL – Jun 05, 2019
Reply Flag
He was great and answered all my questions
What went well
No results
What could be improved
No results
Apr 21, 2019
Reply Flag
He’s the best family doctor I’ve ever had.
What went well
No results
What could be improved
No results
laura in odenville al – Jan 26, 2018
Reply Flag
Dr. Yu is very kind spoken. He takes the time to listen and answer any questions you may have. I have been extremely pleased with his care and would highly recommend him to others. His staff and the facility is great too. I've never had any difficulty being seen, even just as a walk in.
What went well
No results
What could be improved
No results
Sharen Bird in Birmingham, Alabama – Dec 14, 2017
Reply Flag
This doctor is SOOOO rude. He doesn't want to spend more than 5 minutes with a patient, and he is very unhelpful. He is has no concern or compassion for his patients, and he will not listen to them. He's always in a rush and just wants to get you in and out as quickly as possible with no concern about the patient's needs.
What went well
No results
What could be improved
No results
Samantha in Trussville, AL – Jul 18, 2016
Reply Flag
Very pleased with Dr Yu. He is thorough and takes the time to listen and determine right course of action to take in a timely manner.
What went well
No results
What could be improved
No results
Jenn W in Moody, AL – Jun 30, 2016