1. Colon Surgeons & Rectal Surgeons
  2. TN
  3. Chattanooga, TN
  4. Dr. Shauna Lorenzo-Rivero, MD

Dr. Shauna Lorenzo-Rivero, MD

Colorectal Surgery•Female•Age 48

Colorectal Surgery

Dr. Shauna Lorenzo-Rivero, MD is a Colorectal Surgery Specialist in Chattanooga, TN and has over 24 years of experience in the medical field. She graduated from Washington University In St Louis School of Medicine in 1999. She is affiliated with medical facilities such as CHI Memorial Hospital Chattanooga and Erlinger Baroness Hospital. Her office accepts new patients.

Dr. Shauna Lorenzo-Rivero, MD

University Surgical Associates

979 E 3rd St Ste 300 Chattanooga, TN 37403
Accepting new patients

Make an Appointment

(423) 267-0466
ShareSave

Accepting new patients

(423) 267-0466
  • Friendly Staff
    Patients said the staff was friendly. • See reviews
  • Practices at Top Hospital
    America’s 100 Best Hospitals for Gastrointestinal Care Award™ • See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. • See hospitals
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Experience and Background Checks

Experience
Background

Background Check

Healthgrades does not collect malpractice claims information for Tennessee
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Experience Check

Check Dr. Lorenzo-Rivero's experience treating your condition or procedure

Dr. Lorenzo-Rivero's Top Procedures and Conditions

Treatment Frequency
Hemorrhoids
very high
very high

Treatment Frequency

Dr. Lorenzo-Rivero treats Hemorrhoids more than 95% of her peers

Dr. Lorenzo-Rivero treats this condition more than 95% of her peers

Learn more about Hemorrhoids
Intestinal Obstruction
very high
very high

Treatment Frequency

Dr. Lorenzo-Rivero treats Intestinal Obstruction more than 94% of her peers

Dr. Lorenzo-Rivero treats this condition more than 94% of her peers

Rating Includes other areas of care:

  • Colonic Volvulus
  • Intussusception
  • Paralytic Ileus
Learn more about Intestinal Obstruction
Colorectal Cancer
high
high

Treatment Frequency

Dr. Lorenzo-Rivero treats Colorectal Cancer more than 92% of her peers

Dr. Lorenzo-Rivero treats this condition more than 92% of her peers

Rating Includes other areas of care:

  • Distal Colorectal Cancer
  • Familial Colorectal Cancer
  • Hamartomatous Colorectal Cancer
  • MSI-H Colorectal Cancer
  • MSI-L Colorectal Cancer
  • MSS Colorectal Cancer
  • Nonpolyposis Colorectal Cancer, Familial
  • Rectal Cancer
  • Sporadic Colorectal Cancer
Hide other areas of care
Learn more about Colorectal Cancer
Learn more about experience ratings

Dr. Lorenzo-Rivero's conditions and procedures:

  • Abdominal Pain
  • Anal Abscess
  • Anal and Rectal Cancer
  • Anal Fissure
  • Anal Fistula
  • Anal or Rectal Pain
  • Anal Warts
  • Anorectal Abscess
  • Appendicitis
  • Barrett's Esophagus
  • Benign Neoplasm of the Digestive System
  • Breast Cancer
  • Carcinoid Tumor
  • Cholecystitis and Gallstones
  • Collapsed Lung (Pneumothorax)
  • Colon Disorders
  • Colon Polyp
  • Colorectal Cancer
  • Constipation
  • Crohn's Disease
  • Destruction of Anal Tumor
  • Diaphragmatic and-or Hiatal Hernia
  • Diverticular Diseases
  • Diverticulitis
  • Dressing and-or Debridement of Wound, Infection, or Burn (incl. Negative Pressure Wound Therapy)
  • Esophageal Cancer
  • Fecal Incontinence
  • Flexible Sigmoidoscopy With Robotic Assistance
  • Gallbladder and Biliary Tract Cancer
  • Gallbladder Cancer
  • Gallstones
  • Gastric Ulcer
  • Hemorrhoids
  • Hiatal Hernia
  • Hidradenitis
  • Hyperparathyroidism
  • Ileus
  • Incisional Hernia
  • Inflammatory Bowel Disease
  • Inguinal Hernia
  • Intestinal Abscess
  • Intestinal Atresia
  • Intestinal Obstruction
  • Ischemic Colitis
  • Levator Syndrome
  • Lichen Sclerosis Et Atrophicus
  • Lipomas
  • Lung Cancer
  • Median Arcuate Ligament Syndrome (MALS)
  • Megacolon
  • Neuroendocrine Tumors
  • Parathyroid (Gland) Disease
  • Partial Lung Collapse
  • Pelvic Abscess
  • Pelvic Floor Disorders
  • Peripheral Arterial Aneurysm
  • Peripheral Arterial Aneurysm and Dissection
  • Peripheral Vascular Disease (PAD, PVD)
  • Pleural Effusion
  • Port Placements or Replacements
  • Proctalgia
  • Pruritus Ani
  • Rectal Pain
  • Rectal Prolapse
  • Rectocele
  • Rectovaginal Fistula
  • Ruptured Aortic Aneurysm
  • Salpingo-Oophorectomy With Robotic Assistance
  • Secondary Malignancies
  • Small Intestine Cancer
  • Stomach and Small Intestine Cancer
  • Ulcerative Colitis
  • Umbilical Hernia
  • Varicose Veins
  • Vascular Insufficiency of Intestines
  • Ventral Hernia

Insurance Check

Search for your insurance provider

Dr. Lorenzo-Rivero accepts

Accepted insurance can change. Please double-check when making an appointment.

(423) 267-0466

Dr. Lorenzo-Rivero accepts the following insurance:

1st Medical Network
Aetna
Choice Plus POS II
Anthem
National (BlueCard) PPO
Assurant Health
Blue Cross Blue Shield
Blue Card PPO
Blue Cross Blue Shield of Georgia
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
Cigna
LocalPlus
Commercial Insurance Company
Compassionate Care Network (CCN)
Coventry Health Care
First Health
First Health (Coventry Health Care) PPO
Golden Rule
Humana
Medicaid
Medicare
MultiPlan
MultiPlan PPO
Tricare
UnitedHealthCare
United Healthcare

Dr. Lorenzo-Rivero's Reviews

Likelihood to recommend Dr. Lorenzo-Rivero

3.5

Based on 50 ratings

5 Star
60%
60%
4 Star
0%
0%
3 Star
2%
2%
2 Star
8%
8%
1 Star
30%
30%
What went well
No reviews yet
What could be improved
No reviews yet

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RecentHighestLowestMost Helpful
Reply
This has been my experiences for 3 visits. I am still debating on Dr Lorenzo and going forward with her quick and rushed options she has given me. I have read many bad reviews on her. I can relate to lots of these bad reviews. She doesn't show compassion, she rushes through the appointment and doesn't seem interested in hearing much of anything from the patient. She sticks you in a room to watch a video and that's it, the video is doing all the talking for her. She's on to another patient. Listen and answer questions is definitely not a quality she possess. She seems rude or maybe very unhappy with her job or life. I am not sure what I am going to do? It is hard to trust a Doctor with so many bad qualities.
What went well
  • Appointment scheduling
  • Office environment
What could be improved
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
3 people found this helpful
Helpful
Mar 15, 2022
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Reply
No compassion or interest in the patient
Dr. Lorenzo has little compassion and seems only interested in getting through the appointment. She follows a strict script and doesn't appear to like being asked questions. I was nervous and said so and she responded in an accusatory manner instead of with sympathy. Has she forgotten that gastro-intestinal issues are difficult for most people? Has she forgotten her patients are people? As many have commented, I had to watch 2 videos with no additional time to ask questions. She also suggested the cotton ball to keep leakage at a minimum. I followed her treatment directions, but it resulted in more problems.
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
3 people found this helpful
Helpful
Feb 28, 2022
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Reply
I would have preferred Dr Lorenzo’s explaining the procedure to me personally instead of sticking me in a room to watch a video on a tv screen. No way to ask questions. By the time the video was over she was on to the next patient. The video was not a replacement for interaction with the doctor. I really had no idea what I was signing up for. Also I was not prepared for how painful the procedure was. She seemed so robotic when speaking that I never felt like there was a time to say anything. I don’t think developing rapport with her patients seemed important to her.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't explain conditions well
2 people found this helpful
Helpful
May 23, 2021
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Reply
Receptionist staff was wonderful & courteous. The nurse who took me & my son to the room was professional & courteous. We were never advised we had to wear a mask during the 45 minute wait. Once we were in the room, the nurse came and took my sons vitals & was courteous and professional. I stepped out to use the restroom, upon returning a nurse at the desk asked if I had a mask. I told her I did have one and it was in the room. She replied in a very rude tone, “Well I suggest you wear it.” Once the Dr came in she walked within a foot of us sitting in the chairs and stated that TN had lifted the mask mandate but CHI Memorial still had a mask policy. My son replied that he did not have one. In a very rude and condescending voice she said “Well, I will take care of that right now!” & stormed out we’re not refusing to wear one in the first place. Horrible &rude is the only way to describe that short visit. We left.
What went well
No results
What could be improved
  • Office environment
  • Long wait times
  • Didn't listen or answer questions
  • Didn't trust the provider's decisions
2 people found this helpful
Helpful
May 21, 2021
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Reply
Dr. Lorenzo made me feel comfortable. She took her time with explanations without a lot of medical jargon. She is caring and helpful. I am also very impressed with her foundation that hosts the Rump Run every year. The money raised from this project pays for colonoscopies for those who do not have insurance or the ability to pay.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Lisa Tanner – Mar 30, 2021
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Reply
Dr. Lorenzo is arrogant and talks down to patients. I have been dealing with chronic pain for 10+ years. I'm 35. She told me that "my problem" is that my expectations are too high and that I have to accept that I'm never going to feel like I use to. She tried to show how I was overreacting by comparing me to other patients of hers. Told me others would be thrilled with my test results and others my age can't work because of their issues. I reminded her that I've been out of work for 2+ years due to my health. She minimized my issues and left me feeling horrible. I have seen a lot of doctors and have never been spoken to so disrespectfully before. I was eventually diagnosed with an autoimmune disorder. "MY PROBLEM" is actually that my immune system has been attacking my joints and causing inflammation throughout my body. My horrible experience with Dr. Lorenzo made it difficult for me to tell my story to another physician, but I'm glad I did, because I'm finally getting help I need.
What went well
  • Office environment
What could be improved
  • Long wait times
6 people found this helpful
Helpful
Chattanooga Patient – Dec 05, 2020
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Reply
excellent! I have an ongoing problem, a disease that does not have a cure. Dr. Lorenzo is always there for me every time it comes back. She takes care of me quickly and compassionately. I can tell she really cares!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Nov 25, 2019
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Reply
Dr. Lorenzo is compassionate and kind. You can tell her office staff feel this way, too. I had a very private problem and they made me feel at ease. My problem is fixed and I am back to my normal life. I am so grateful!!!
What went well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Nov 16, 2019
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Reply
I saw dr Lorenzo and was not given any solution to my problem. She examined me and said to keep a cotton ball between my butt cheeks and also that if i chose a regular surgery i will be in the most pain I've ever had. She did mention that there is a different option but we would talk about it during my follow-up, so no options were clearly explained, but they made me watch a video about fiber and poop and stuff.... after I got a bill of over $900 for that visit, needless to say, there was no follow-up.
5 people found this helpful
Helpful
May 31, 2019
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Reply
She is an amazing Doctor. Very compassionate and not only cares about her patient but also what is going on with their family. She is my hero!!!!! She saved my a—— Literally. I travel 3-4 hours to see her and she is worth every second or traffic jam. I work with Docs and is she is truly one of the best. Thank you Dr Lorenzo. Andy
3 people found this helpful
Helpful
May 23, 2019
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Reply
Dr. Lorenzo is one of the kindest people I’ve ever met. She genuinely cares about her patients. Her staff is amazing. Dr. Lorenzo treats you like family, not just a name on a chart. I would trust her to treat all of my family and friends.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Heather Frizzell in Dunlap , TN – Feb 17, 2019
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Reply
I left the office in tears. The office staff was sweet, caring, compassionate, friendly. She is not any of those things. Arrived 30 minutes prior to my appointment. Wasn't seen until 1 hour after my appointment time. No apology from her. Came in after 2 doctors suggested her for a simple rubber band ligation. Blamed me & didn't treat me. Hurt me during exam. Said no treatment, I should just wear cotton balls between my butt cheeks. Is that a solution?! No bedside manner or empathy. Still crying.
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
6 people found this helpful
Helpful
Crying Twentysomething in Chattanooga, TN – Dec 22, 2018
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Reply
I would not recommend her for anything. Her God complex is unbelievable. She has some serious delusional egotistical beliefs about herself. I had a serious problem going on and to sum it up, she did not want to help me with the surgery I needed, Because she told me flat out, "You will jyst mess it up again". I needed a rectocele fix. I went to another surgeon and he ended up working on me for 3 hours for a 1 hour fix, it was that bad. She is a worthless doctor. Waste of money and time.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
7 people found this helpful
Helpful
Olivia in Chattanooga, TN – Jun 02, 2018
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Reply
Very poor experience. Dr. Lorenzo-Rivera’s staff were all excellent but the same can not be said of her. She has no listening skills , comes across as an arrogant “know it all”. The patient has “no say so in their treatment.” I was feeling bad from a colonoscopy the day prior and She was strangely persistent in her attempts to perform a rectal exam (one day status post colonoscopy). I refused . Scheduling consisted of her stating the date and time as though the-patient has no life.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Mar 16, 2018
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Reply
She told us we should have the hemmoriohpexy since the recovery was around 3 days with no post op pain till the next day and then it would be minimal. My husband woke up after surgery in agony. He's had complications since then. She left town for vacation and upon return blamed himfor a tear that somehow happened which I believe happened in surgerNo compassion, rude and uncaring. It's now been 3 weeks and he's miserable
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
8 people found this helpful
Helpful
Chattanooga, TN – Jun 26, 2017
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Reply
Dr. Lorenzo is an outstanding doctor. She is caring, attentive and understanding, and, of course, is beautifully skilled and brilliant. Dr. Lorenzo's office staff are welcoming and kind. They make you feel at ease and their down-to-earth humor relaxes even the most anxious of visits. I recommend this group of medical professionals to anyone. God bless you all!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
N. Rice in Atlanta, GA – May 28, 2017
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Reply
Terrible experience. Poor listener, easily offended when her advice is not what worked. I chose her because I am a very private person. She brought in a male resident and didn't even ask if it was ok for him to be there. I refused to be examined and I won't go there again or recommend her to anyone.
What went well
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
6 people found this helpful
Helpful
Ooltewah, TN – Apr 22, 2017
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Reply
She's excellent+++!!
What went well
  • Office environment
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Jerre Haskew in Chattanooga, TN – Feb 16, 2017
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Reply
Dr. Lorenzo was exceptional! I am always treated professionally. She is very respectful and always willing to listen to what I have to say. Dr. Lorenzo is very personable and answers questions truthfully. She is very open and honest about all that is going on and the best way to get her patient back to 100%
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Jessica Gann in Jasper, TN – Aug 14, 2016
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Reply
She is very smart and explains everything to you. She answers all your questions and puts you at ease even if somethings are hard to hear. I like that. Professional and I will continue to go to her if needed.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Carolyn Diane Pierce in DAYTON TN – Aug 12, 2016
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About Me

Care Philosophy

My passion is assisting patients and their families through what can sometimes be perceived as an embarrassing and frightening process to improve symptoms and cure disease.

Specialties

  • Colorectal Surgery
  • General Surgery

Education

2005
Michigan State University
Fellowship Hospital
2004
University of Iowa
Residency Hospital
2004
University of Iowa College of Medicine
Residency Hospital
2001
Univeristy Of Iowa
Internship Hospital
1999
Washington University In St Louis School of Medicine
Medical School
1995
Dartmouth College
Undergraduate School

Frequently Asked Questions

What is the best way to schedule an appointment with Dr. Shauna Lorenzo-Rivero, MD?

View contact information to make an appointment.

Does Dr. Shauna Lorenzo-Rivero, MD accept any insurance plans?

A list of accepted insurance providers is available on the Healthgrades insurance check. It is always a good idea to verify your insurance when making an appointment.

Does Dr. Shauna Lorenzo-Rivero, MD accept new patients?

New patients are generally accepted by Dr. Shauna Lorenzo-Rivero, MD on Healthgrades. To arrange an appointment, call the number on Dr. Lorenzo-Rivero's profile.

What conditions does Dr. Shauna Lorenzo-Rivero, MD treat?

Dr. Lorenzo-Rivero frequently treats the following conditions: Hemorrhoids, Intestinal Obstruction, and Colorectal Cancer. See more on Healthgrades.

What is Dr. Shauna Lorenzo-Rivero, MD's office address?

Dr. Lorenzo-Rivero's office is located at 979 E 3rd St Ste 300, Chattanooga, TN 37403. You can find other locations and directions on Healthgrades.

Is Dr. Shauna Lorenzo-Rivero, MD affiliated with any hospitals?

Dr. Shauna Lorenzo-Rivero, MD is affiliated with CHI Memorial Hospital Chattanooga and Erlinger Baroness Hospital.

How much experience does Dr. Shauna Lorenzo-Rivero, MD have?

Dr. Lorenzo-Rivero has over 23 years of healthcare experience.

Does Dr. Shauna Lorenzo-Rivero, MD receive good ratings from patients?

There is a star rating of 3.5/5 for Dr. Shauna Lorenzo-Rivero, MD. Patients say that the appointment wasn't rushed and they trusted the provider's decisions. See all patient feedback on Healthgrades.

Locations

University Surgical Associates

Univ. Surgical Associates LLC979 E 3rd St Ste 300 Chattanooga, TN 37403
1

University Surgical Associates

Gunbarrel Office at Erlanger East1751 Gunbarrel Rd Ste G11 Chattanooga, TN 37421
2

University Surgical Associates

USA Surgical Specialties Building2108 E 3rd St Ste 200 Chattanooga, TN 37404
3
  • Call
  • Fax
  • Hours
    • Mon: 9:00am - 5:00pm
    • Tue: 9:00am - 5:00pm
    • Wed: 9:00am - 5:00pm
    • Thu: 9:00am - 5:00pm
    • Fri: 9:00am - 3:00pm
  • Directions

Affiliated Hospitals

Dr. Lorenzo-Rivero is affiliated with the following hospitals. Select a hospital below to learn more.

Learn more about how Healthgrades measuresHospital Quality.

CHI Memorial Hospital Chattanooga

Chattanooga, TN

81% Patients that would definitely recommend, 11% higher than the national average

9 Awards Received

Award Highlight: Outstanding Patient Experience Award™ (2023)

Erlinger Baroness Hospital

Chattanooga, TN

66% Patients that would definitely recommend, 4% lower than the national average

Parkridge Medical Center

Chattanooga, TN

72% Patients that would definitely recommend, 2% higher than the national average

15 Awards Received

Award Highlight: Gastrointestinal Surgery Excellence Award™ (2023)