Dr. Shauna Lorenzo-Rivero, MD

Colorectal SurgeryFemaleAge 47

Dr. Lorenzo-Rivero
Accepting new patients

University Surgical Associates

2108 E 3rd St Ste 200 Chattanooga, TN 37404

Make an Appointment

(423) 267-0466

Dr. Shauna Lorenzo-Rivero, MD is a Colorectal Surgery Specialist in Chattanooga, TN and has over 22 years of experience in the medical field. She graduated from Washington University In St Louis School of Medicine medical school in 1999. She is affiliated with medical facilities such as Baroness Hospital and CHI Memorial Hospital Chattanooga. She is accepting new patients. Be sure to call ahead with Dr. Lorenzo-Rivero to book an appointment.

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At a Glance

  • Friendly Staff
    Patients said the staff was friendly. See reviews
  • Practices at Top Hospital
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  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals

Experience and Background Checks

Experience
Background

Background Check

No malpractice claims found for Tennessee
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Experience Check

Check Dr. Lorenzo-Rivero's experience treating your condition or procedure

Dr. Lorenzo-Rivero's Top Procedures and Conditions

Treatment Frequency
Hemorrhoids
very high
very high

Treatment Frequency

Dr. Lorenzo-Rivero treats Hemorrhoids more than 95% of her peers

Dr. Lorenzo-Rivero treats this condition more than 95% of her peers

Anoscopy
very high
very high

Treatment Frequency

Dr. Lorenzo-Rivero performs Anoscopy more than 94% of her peers

Dr. Lorenzo-Rivero performs this procedure more than 94% of her peers

Rating Includes other areas of care:

  • Anoscopy With Removal of Anal Tumor
Intestinal Obstruction
very high
very high

Treatment Frequency

Dr. Lorenzo-Rivero treats Intestinal Obstruction more than 94% of her peers

Dr. Lorenzo-Rivero treats this condition more than 94% of her peers

Rating Includes other areas of care:

  • Colonic Volvulus
  • Intussusception
  • Paralytic Ileus

Dr. Lorenzo-Rivero's conditions and procedures:

  • Abdominal Pain
  • Abdominal Surgery
  • Abdominoplasty
  • Abscess Incision and Drainage
  • Abscess or Cyst Drainage or Aspiration
  • Abscess or Fluid Incision and Drainage
  • Adhesiolysis
  • Advanced Laparoscopic Surgery
  • Anal Abscess
  • Anal and Rectal Cancer
  • Anal Fissure
  • Anal Fistula
  • Anal or Rectal Pain
  • Anal Repair
  • Anal Warts
  • Anorectal Abscess
  • Anoscopy
  • Anoscopy With Removal of Anal Tumor
  • Appendectomy
  • Appendectomy, Laparoscopic
  • Appendectomy, Open
  • Appendicitis
  • Barrett's Esophagus
  • Benign Neoplasm of the Digestive System
  • Bladder Surgery
  • Bone Marrow Biopsy
  • Breast Cancer
  • Carcinoid Tumor
  • Cholecystitis and Gallstones
  • Colectomy
  • Colectomy and Sigmoidectomy With Robotic Assistance
  • Collapsed Lung (Pneumothorax)
  • Colon and Rectal Surgery
  • Colon Cancer Screening
  • Colon Disorders
  • Colon Polyp
  • Colon Surgery
  • Colonoscopy
  • Colonoscopy, Proctosigmoidoscopy, and Sigmoidoscopy
  • Colorectal Cancer
  • Constipation
  • Crohn's Disease
  • Cystectomy
  • Destruction of Anal Tumor
  • Diaphragmatic and-or Hiatal Hernia
  • Diverticular Diseases
  • Diverticulitis
  • Dressing and-or Debridement of Wound, Infection, or Burn (incl. Negative Pressure Wound Therapy)
  • Enterostomy (Laparoscopic or Open)
  • Esophageal Cancer
  • Excision of Rectal Tumor
  • Excision of Stomach Tumor
  • Excision, Shaving, or Destruction of Skin and Subcutaneous Tissue (incl. Mohs Micrographic Surgery), Tissue Transfer
  • Fecal Impaction Removal
  • Fecal Incontinence
  • Fistulectomy or Fistulotomy, Anal
  • Flexible Sigmoidoscopy With Robotic Assistance
  • Gallbladder and Biliary Tract Cancer
  • Gallbladder Cancer
  • Gallbladder Removal
  • Gallbladder Removal (Cholecystectomy), Laparoscopic
  • Gallbladder Removal (Cholecystectomy), Open
  • Gallstones
  • Gastrectomy
  • Gastric Ulcer
  • Gastrotomy
  • Hemorrhoid Removal
  • Hemorrhoid Treatment
  • Hemorrhoidectomy or Excision of Anal Tags
  • Hemorrhoids
  • Hernia Repair
  • Hiatal Hernia
  • Hidradenitis
  • Hyperparathyroidism
  • Ileus
  • Incisional Hernia
  • Inflammatory Bowel Disease
  • Inguinal Hernia
  • Inguinal Hernia Repair, Open
  • Intestinal Abscess
  • Intestinal Atresia
  • Intestinal Obstruction
  • Intestinal Transplant (incl. Enterectomy)
  • Ischemic Colitis
  • Laparoscopic Abdominal Surgery
  • Laparoscopic Abdominoperineal Resection of the Rectum With Robotic Assistance
  • Laparoscopic Colectomy
  • Laparoscopic Colon Surgery
  • Laparoscopic Excision or Destruction of Ovary With Robotic Assistance
  • Laparoscopic Rectal Surgery
  • Laparoscopic Surgical Procedure
  • Laparotomy
  • Levator Syndrome
  • Lichen Sclerosis Et Atrophicus
  • Lipomas
  • Lung Cancer
  • Lymph Node Biopsy or Excision
  • Median Arcuate Ligament Syndrome (MALS)
  • Megacolon
  • Neuroendocrine Tumors
  • Open Incisional and-or Ventral Hernia Repair
  • Orchiectomy
  • Parathyroid (Gland) Disease
  • Partial Lung Collapse
  • Pelvic Abscess
  • Pelvic Floor Disorders
  • Peripheral Arterial Aneurysm
  • Peripheral Arterial Aneurysm and Dissection
  • Peripheral Vascular Disease (PAD, PVD)
  • Pleural Effusion
  • Port Placements or Replacements
  • Proctectomy, Open or Laparoscopic (incl. Swenson and Duhamel Procedures)
  • Pruritus Ani
  • Puncture Aspiration
  • Pyloromyotomy
  • Rectal Pain
  • Rectal Prolapse
  • Rectal Surgery
  • Rectocele
  • Rectovaginal Fistula
  • Removal or Destruction of Rectal or Intestinal Tumor (incl. Colonoscopy, Proctosigmoidoscopy, Sigmoidoscopy and Control of Hemorrhage)
  • Repair of Anal and Rectal Defects (Anoplasty, Repair of Imperforate Anus, Sphincteroplasty, Rectal Graft)
  • Ruptured Aortic Aneurysm
  • Salpingo-Oophorectomy With Robotic Assistance
  • Secondary Malignancies
  • Small Intestine Cancer
  • Soft Tissue Tumor Removal
  • Sphincterotomy
  • Splenectomy and Splenorrhaphy
  • Stomach and Small Intestine Cancer
  • Thoracentesis
  • Tracheal Surgery
  • Ulcerative Colitis
  • Umbilical Hernia
  • Umbilical or Ventral Hernia Repair, Laparoscopic
  • Vaginal Prolapse Surgery
  • Varicose Veins
  • Vascular Insufficiency of Intestines
  • Ventral Hernia
  • Wound Repair

Insurance Check

Search for your insurance provider

Dr. Lorenzo-Rivero accepts

Accepted insurance can change. Please double-check when making an appointment.

(423) 267-0466

Dr. Lorenzo-Rivero accepts the following insurance:

1st Medical Network
Aetna
Choice Plus POS II
Anthem
National (BlueCard) PPO
Assurant Health
Blue Cross Blue Shield
Blue Card PPO
Network C
Network P
Network S
Blue Cross Blue Shield of Georgia
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
HealthyBlue Advantage
Cigna
Cigna HMO
Cigna PPO
LocalPlus
Open Access Plus
Commercial Insurance Company
Compassionate Care Network (CCN)
Coventry Health Care
First Health (Coventry Health Care)
First Health (Coventry Health Care) PPO
Golden Rule
Humana
Choice Care
Choice Care PPO
Medicaid
MultiPlan
MultiPlan PPO
Tricare
TriCare for Life
UnitedHealthCare
United Healthcare HMO
United Healthcare PPO

Dr. Lorenzo-Rivero's Reviews

Likelihood to recommend Dr. Lorenzo-Rivero

3.6

Based on 48 ratings

5 Stars
62.5%
(30)
4 Stars
0%
(0)
3 Stars
2.0833333333333335%
(1)
2 Stars
6.25%
(3)
1 Star
29.166666666666668%
(14)
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Leave a review

How likely are you to recommend
Dr. Lorenzo-Rivero?
(Select your rating)
What went well
  • Office environment (34)
  • Appointment wasn't rushed (30)
  • Staff friendliness (30)
What could be improved
  • Didn't explain conditions well (14)
  • Didn't listen or answer questions (14)
  • Didn't trust the provider's decisions (13)
RecentHighestLowestMost Helpful
Reply
I would have preferred Dr Lorenzo’s explaining the procedure to me personally instead of sticking me in a room to watch a video on a tv screen. No way to ask questions. By the time the video was over she was on to the next patient. The video was not a replacement for interaction with the doctor. I really had no idea what I was signing up for. Also I was not prepared for how painful the procedure was. She seemed so robotic when speaking that I never felt like there was a time to say anything. I don’t think developing rapport with her patients seemed important to her.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't explain conditions well
Helpful
May 23, 2021
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Reply
Receptionist staff was wonderful & courteous. The nurse who took me & my son to the room was professional & courteous. We were never advised we had to wear a mask during the 45 minute wait. Once we were in the room, the nurse came and took my sons vitals & was courteous and professional. I stepped out to use the restroom, upon returning a nurse at the desk asked if I had a mask. I told her I did have one and it was in the room. She replied in a very rude tone, “Well I suggest you wear it.” Once the Dr came in she walked within a foot of us sitting in the chairs and stated that TN had lifted the mask mandate but CHI Memorial still had a mask policy. My son replied that he did not have one. In a very rude and condescending voice she said “Well, I will take care of that right now!” & stormed out we’re not refusing to wear one in the first place. Horrible &rude is the only way to describe that short visit. We left.
What went well
No results
What could be improved
  • Office environment
  • Long wait times
  • Didn't listen or answer questions
  • Didn't trust the provider's decisions
Helpful
May 21, 2021
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Reply
Dr. Lorenzo made me feel comfortable. She took her time with explanations without a lot of medical jargon. She is caring and helpful. I am also very impressed with her foundation that hosts the Rump Run every year. The money raised from this project pays for colonoscopies for those who do not have insurance or the ability to pay.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Lisa Tanner – Mar 30, 2021
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Reply
Dr. Lorenzo is arrogant and talks down to patients. I have been dealing with chronic pain for 10+ years. I'm 35. She told me that "my problem" is that my expectations are too high and that I have to accept that I'm never going to feel like I use to. She tried to show how I was overreacting by comparing me to other patients of hers. Told me others would be thrilled with my test results and others my age can't work because of their issues. I reminded her that I've been out of work for 2+ years due to my health. She minimized my issues and left me feeling horrible. I have seen a lot of doctors and have never been spoken to so disrespectfully before. I was eventually diagnosed with an autoimmune disorder. "MY PROBLEM" is actually that my immune system has been attacking my joints and causing inflammation throughout my body. My horrible experience with Dr. Lorenzo made it difficult for me to tell my story to another physician, but I'm glad I did, because I'm finally getting help I need.
What went well
  • Office environment
What could be improved
  • Long wait times
2 people found this helpful
Helpful
Chattanooga Patient – Dec 05, 2020
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Reply
excellent! I have an ongoing problem, a disease that does not have a cure. Dr. Lorenzo is always there for me every time it comes back. She takes care of me quickly and compassionately. I can tell she really cares!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Nov 25, 2019
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Reply
Dr. Lorenzo is compassionate and kind. You can tell her office staff feel this way, too. I had a very private problem and they made me feel at ease. My problem is fixed and I am back to my normal life. I am so grateful!!!
What went well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Nov 16, 2019
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Reply
I saw dr Lorenzo and was not given any solution to my problem. She examined me and said to keep a cotton ball between my butt cheeks and also that if i chose a regular surgery i will be in the most pain I've ever had. She did mention that there is a different option but we would talk about it during my follow-up, so no options were clearly explained, but they made me watch a video about fiber and poop and stuff.... after I got a bill of over $900 for that visit, needless to say, there was no follow-up.
What went well
No results
What could be improved
No results
5 people found this helpful
Helpful
May 31, 2019
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Reply
She is an amazing Doctor. Very compassionate and not only cares about her patient but also what is going on with their family. She is my hero!!!!! She saved my a—— Literally. I travel 3-4 hours to see her and she is worth every second or traffic jam. I work with Docs and is she is truly one of the best. Thank you Dr Lorenzo. Andy
What went well
No results
What could be improved
No results
3 people found this helpful
Helpful
May 23, 2019
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Reply
Dr. Lorenzo is one of the kindest people I’ve ever met. She genuinely cares about her patients. Her staff is amazing. Dr. Lorenzo treats you like family, not just a name on a chart. I would trust her to treat all of my family and friends.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Heather Frizzell in Dunlap , TN – Feb 17, 2019
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Reply
I left the office in tears. The office staff was sweet, caring, compassionate, friendly. She is not any of those things. Arrived 30 minutes prior to my appointment. Wasn't seen until 1 hour after my appointment time. No apology from her. Came in after 2 doctors suggested her for a simple rubber band ligation. Blamed me & didn't treat me. Hurt me during exam. Said no treatment, I should just wear cotton balls between my butt cheeks. Is that a solution?! No bedside manner or empathy. Still crying.
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
6 people found this helpful
Helpful
Crying Twentysomething in Chattanooga, TN – Dec 22, 2018
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Reply
I would not recommend her for anything. Her God complex is unbelievable. She has some serious delusional egotistical beliefs about herself. I had a serious problem going on and to sum it up, she did not want to help me with the surgery I needed, Because she told me flat out, "You will jyst mess it up again". I needed a rectocele fix. I went to another surgeon and he ended up working on me for 3 hours for a 1 hour fix, it was that bad. She is a worthless doctor. Waste of money and time.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
7 people found this helpful
Helpful
Olivia in Chattanooga, TN – Jun 02, 2018
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Reply
Very poor experience. Dr. Lorenzo-Rivera’s staff were all excellent but the same can not be said of her. She has no listening skills , comes across as an arrogant “know it all”. The patient has “no say so in their treatment.” I was feeling bad from a colonoscopy the day prior and She was strangely persistent in her attempts to perform a rectal exam (one day status post colonoscopy). I refused . Scheduling consisted of her stating the date and time as though the-patient has no life.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Mar 16, 2018
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Reply
She told us we should have the hemmoriohpexy since the recovery was around 3 days with no post op pain till the next day and then it would be minimal. My husband woke up after surgery in agony. He's had complications since then. She left town for vacation and upon return blamed himfor a tear that somehow happened which I believe happened in surgerNo compassion, rude and uncaring. It's now been 3 weeks and he's miserable
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
8 people found this helpful
Helpful
Chattanooga, TN – Jun 26, 2017
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Reply
Dr. Lorenzo is an outstanding doctor. She is caring, attentive and understanding, and, of course, is beautifully skilled and brilliant. Dr. Lorenzo's office staff are welcoming and kind. They make you feel at ease and their down-to-earth humor relaxes even the most anxious of visits. I recommend this group of medical professionals to anyone. God bless you all!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
N. Rice in Atlanta, GA – May 28, 2017
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Reply
Terrible experience. Poor listener, easily offended when her advice is not what worked. I chose her because I am a very private person. She brought in a male resident and didn't even ask if it was ok for him to be there. I refused to be examined and I won't go there again or recommend her to anyone.
What went well
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
6 people found this helpful
Helpful
Ooltewah, TN – Apr 22, 2017
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Reply
She's excellent+++!!
What went well
  • Office environment
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Jerre Haskew in Chattanooga, TN – Feb 16, 2017
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Reply
Dr. Lorenzo was exceptional! I am always treated professionally. She is very respectful and always willing to listen to what I have to say. Dr. Lorenzo is very personable and answers questions truthfully. She is very open and honest about all that is going on and the best way to get her patient back to 100%
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Jessica Gann in Jasper, TN – Aug 14, 2016
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Reply
She is very smart and explains everything to you. She answers all your questions and puts you at ease even if somethings are hard to hear. I like that. Professional and I will continue to go to her if needed.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Carolyn Diane Pierce in DAYTON TN – Aug 12, 2016
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Reply
waited 2 months for Tuesday, July 12, 2016, was the 3rd time that I have been to her office. Had a CT Scan @9:00, on Friday, July 15, 2016. By 11:27am, when I got home, the pharmacy called and said I had 2 RX's ready for pick up. To this date, Monday, 7/18/2016, STILL haven't heard from her or her office staff! Went to my primary today and he had received a note that I had Diverticulitis? upper and lower! No pain meds! Running a temp, throwing up! What's wrong with these people!
What went well
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Patient in Chattanooga, TN – Jul 19, 2016
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Reply
She is beyond wonderful, has a great bedside manner, and I can tell she TRULY cares about her patients.. She actually takes the time to teach me things about diet, you name it. Very smart and talented Doctor. Love her!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
1 person found this helpful
Helpful
Erin in Harrison, TN – Apr 29, 2016
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About Me

Care Philosophy

My passion is assisting patients and their families through what can sometimes be perceived as an embarrassing and frightening process to improve symptoms and cure disease.

Specialties

  • Colorectal Surgery

Board Certifications

  • Colon & Rectal Surgery
  • General Surgery

Education

2005
Michigan State University
Fellowship Hospital
2004
University of Iowa
Residency Hospital
2001
Univeristy Of Iowa
Internship Hospital
1999
Washington University In St Louis School of Medicine
Medical School
1995
Dartmouth College
Undergraduate School
,

Languages

  • English
  • Spanish

Awards

Frequently Asked Questions

Is Dr. Shauna Lorenzo-Rivero, MD accepting new patients?

Dr. Shauna Lorenzo-Rivero, MD generally accepts new patients on Healthgrades. You can see Dr. Lorenzo-Rivero's profile to make an appointment.

Does Dr. Shauna Lorenzo-Rivero, MD accept my insurance?

Use the Healthgrades insurance check to verify if Dr. Lorenzo-Rivero accepts your insurance.

What are Dr. Shauna Lorenzo-Rivero, MD's top areas of care?

Dr. Lorenzo-Rivero frequently treats Hemorrhoids, Anoscopy, and Intestinal Obstruction. See all procedures and conditions Dr. Lorenzo-Rivero treats.

Where is Dr. Shauna Lorenzo-Rivero, MD's office located?

Dr. Lorenzo-Rivero's office is located at 2108 E 3rd St Ste 200, Chattanooga, TN 37404. Find other locations and directions on Healthgrades.

What languages does Dr. Shauna Lorenzo-Rivero, MD speak?

Dr. Lorenzo-Rivero speaks Spanish and English. View profile to see all.

Does Dr. Shauna Lorenzo-Rivero, MD offer telehealth services?

Dr. Lorenzo-Rivero has not yet indicated whether they offer telehealth services. Please contact the office to check for availability/eligibility.

How can I make an appointment with Dr. Shauna Lorenzo-Rivero, MD?

Find contact information here to make an appointment.

Locations

University Surgical Associates

Surgical Specialties Building (SSB)2108 E 3rd St Ste 200 Chattanooga, TN 37404
1

Practice

Erlanger Medical Center975 E 3rd St Chattanooga, TN 37403
2

Affiliated Hospitals

Dr. Lorenzo-Rivero is affiliated with the following hospitals. Select a hospital below to learn more.

Learn more about how Healthgrades measuresHospital Quality.

Baroness Hospital

Chattanooga, TN

63% Patient Experience Rating, 6% lower than the national average

1 Award Received

CHI Memorial Hospital Chattanooga

Chattanooga, TN

78% Patient Experience Rating, 9% higher than the national average

7 Awards Received

Award Highlight: Outstanding Patient Experience Award™ (2021)

Parkridge East Hospital

Chattanooga, TN

Parkridge Medical Center

Chattanooga, TN

76% Patient Experience Rating, 7% higher than the national average