Dr. Shana Wallace, MD

Pediatric NeurologyFemaleAge 46

Dr. Shana Wallace, MD is a Pediatric Neurology Specialist in Charlotte, NC. She is accepting new patients and has indicated that she accepts telehealth appointments. Be sure to call ahead with Dr. Wallace to book an appointment.

Dr. Wallace

Novant Health Pediatric Neurology

1900 Randolph Rd Ste 1010 Charlotte, NC 28207
Accepting new patients
Telehealth services available

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At a Glance

  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This provider offers telehealth appointments. Call the office to schedule an appointment.
  • Trustworthy
    Patients said this doctor is trustworthy. See reviews

Experience and Background Checks

Experience
Background

Background Check

No malpractice claims found for North Carolina
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Experience Check

Check Dr. Wallace's experience treating your condition or procedure

Dr. Wallace's Top Procedures and Conditions

Treatment Frequency
Migraine
very high
very high

Treatment Frequency

Dr. Wallace treats Migraine more than 99% of her peers

Dr. Wallace treats this condition more than 99% of her peers

Rating Includes other areas of care:

  • Basilar Migraine
  • Classic Migraine
  • Common Migraine
  • Complicated Migraine
  • Facioplegic Migraine
  • Familial Hemiplegic Migraine
  • Headache-Free Migraine
  • Menstrual Migraine
  • Migraine, Hormone-Induced
  • Migrainous Stupor Migraine
  • Oculomotor Migraine
  • Retinal Migraine
  • Visual Migraine
Hide other areas of care
All Headaches (incl. Migraine)
very high
very high

Treatment Frequency

Dr. Wallace treats All Headaches (incl. Migraine) more than 98% of her peers

Dr. Wallace treats this condition more than 98% of her peers

Headache
high
high

Treatment Frequency

Dr. Wallace treats Headache more than 90% of her peers

Dr. Wallace treats this condition more than 90% of her peers

Rating Includes other areas of care:

  • Benign Exertional Headache
  • Benign Sex Headache
  • Cervicogenic Headache
  • Chronic Headache
  • Chronic Tension-Type Headache
  • Cluster Headache
  • Cough Headache
  • Drug Rebound Headache
  • Headaches (Shunt Related)
  • Hypertension Headache
  • Icepick Headache
  • Lower Half Headache
  • Mild Headache
  • Muscle Contraction Headache
  • Post-Traumatic Headache
  • Psychogenic Headache
  • Recurrent Headache
  • Severe Headache
  • Tension Headache
  • Vascular Headache
Hide other areas of care

Dr. Wallace's conditions and procedures:

  • All Headaches (incl. Migraine)
  • Anosmia
  • Ataxia
  • Bell's Palsy
  • Brainstem Auditory Evoked Response Test
  • Cerebral Palsy
  • Cerebrovascular Disease
  • Chorea (Excluding Huntington's Chorea)
  • Chronic Pain
  • Cluster Headache
  • Cognitive Function Testing
  • Compound Muscle Action Potential (CMAP) Scan
  • Concussion
  • Confusion
  • Cranial Trauma
  • Dementia Evaluation
  • Difficulty With Walking
  • Dystonia
  • EEG (Electroencephalogram)
  • Epilepsy
  • Essential Tremor
  • Evaluation for Stereotactic and Functional Neurosurgery
  • Evoked Potential Test
  • Fever-Induced Seizure
  • Gait Abnormality
  • Grip and-or Muscle Group Pull Test
  • Head CT Scan
  • Headache
  • Home Sleep Study
  • Idiopathic Intracranial Hypertension
  • ImPACT Testing
  • Inflammatory and Toxic Neuropathy
  • Insomnia
  • Lyme Disease
  • Memory Evaluation
  • Meningitis
  • Menstrual Migraine
  • Migraine
  • Muscular Dystrophy (MD)
  • Myoclonus
  • Narcolepsy and Cataplexy
  • Nerve Block, Somatic
  • Nystagmus
  • Peripheral Nerve Disorders
  • Peripheral Neuropathy Testing
  • Post-Concussion Syndrome
  • Pseudobulbar Affect 
  • Quantitative Sensory Test (QST)
  • Reflex Sympathetic Dystrophy
  • Seizure Disorders
  • Sleep-Related Leg Cramp
  • Spina Bifida
  • Sudoscan
  • Syncope
  • TCD Bubble Test
  • Tension Headache
  • Tic Disorders
  • Tourette's Syndrome
  • Traumatic Brain Injury
  • Tremor
  • Trigeminal Neuralgia
  • Tuberous Sclerosis
  • Vertigo
  • Visual Field Defects
  • Wada Test

Insurance Check

Search for your insurance provider

Dr. Wallace accepts

Accepted insurance can change. Please double-check when making an appointment.

(704) 384-1390

Dr. Wallace accepts the following insurance:

Aetna
Aetna HMO
Choice Plus POS II
Anthem
National (BlueCard) PPO
Blue Cross Blue Shield
Blue Card PPO
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
HealthyBlue Advantage
Cigna
Cigna HMO
Cigna PPO
Open Access Plus
First Health (Coventry Health Care)
First Health (Coventry Health Care) PPO
Humana
Choice Care PPO
MultiPlan
MultiPlan PPO

Dr. Wallace's Reviews

Likelihood to recommend Dr. Wallace

3.2

Based on 22 ratings

5 Stars
54.54545454545455%
(12)
4 Stars
0%
(0)
3 Stars
0%
(0)
2 Stars
4.545454545454546%
(1)
1 Star
40.90909090909091%
(9)
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Dr. Wallace
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What went well
No reviews yet
What could be improved
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RecentHighestLowestMost Helpful
Reply
Terrible uneducated and possibly cause my son’s developmental delays. Left her ASAP after 2 months. She could even read an EEG 6 years ago.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Feb 04, 2020
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Reply
While Dr. Wallace is the best pediatric neurologist we have ever seen and we LOVE her, I would not recommend this practice. Your routine appointments are wonderful and Dr. Wallace is VERY helpful and knowledgeable. The problem is that when you need help outside of your routine appointment times, you cannot get help. They have a standard office practice that they have 2 days to call back after you call, even with an urgent problem. Then, if you don't get to speak to a medical assistant within that 2 days and have to call back, the timer starts again. In general, I found the assistance outside of appointment times VERY poor. And, forget getting about getting an appointment to be seen for a problem, I ask to see the doctor and I can get an appointment in July (it is May 2nd)! This is for an established pediatric patient who has had a migraine for a month.
1 person found this helpful
Helpful
May 02, 2019
We're sorry to hear about your experience and...Read More
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Reply
Had an appointment for over a month. They called to reschedule. Got to office. First fooor visitor station sent us to the wrong floor in the wrong building. When we finally got the right directions and finally arrived at the correct place, the doctor said she could no longer see us and she was leaving at 3:30. Do not recommend, and do not waste your time with this doctor. Does not care about her patients.
1 person found this helpful
Helpful
May 18, 2018
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Reply
Worst physicians office I’ve ever encountered. Had 2 appointments 6 weeks apart and both cancelled the day of saying both time family emergency! BS and they want us to wait another 6 weeks for another, never want to deL with them again! My 7 month old will go somewhere where they care about their pAtients!
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Barber in Charlotte,NC – Apr 24, 2018
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Reply
Dr Wallace is the best! I recommend her highly!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Aida in Concord – Jan 17, 2018
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Reply
LOVE, LOVE, LOVE her!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Charlotte, NC – Mar 28, 2017
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Reply
Very very disappointed with this practice!!!! This past fall we took our daughter, whom has a brain tumor, to Dr. Wallace for help with a med plan for her anxiety, depression and ADD (per her pediatrician's recs). Dr. Wallace was wonderful at our initial visit, very knowledgeable and thorough! She prescribed meds for our daughter but no follow-up was ever scheduled! We attempted to make a f/u appt back in Dec. 2016 to discuss some changes we noted with our daughter's weight and attention sp
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
4 people found this helpful
Helpful
Sheila Erb in Waxhaw, NC – Mar 01, 2017
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Reply
Horrible office administration. They "forgot" us in the waiting room for 1 hour last yr. This year, they mistyped our 2 phone #s so they left messages that dr. needed to cancel on a stranger's phone. When we showed up the dr was gone & the NP argued (in the waiting room in front of other pts!) that we apparently hadn't updated our phone # when it was THEIR error. She then refused to see us bc we allegedly hadn't been seen in >1yr which was inaccurate. I clarified date & she refused 2x.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Shalan1234 in Concord, NC – Jan 04, 2017
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Reply
My son has been sick, and sadly undiagnosed, for over a year. Dr. Wallace is his neurologist, but she has become so much more. She has worked tirelessly with other physicians in numerous different fields to try and figure out what is making our little boy so ill. We call her our quarterback. Also, she is incredibly kind, always available, and completely approachable. We love her as a doctor and as a person!!!!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
3 people found this helpful
Helpful
Hilary Cherniss in Charlotte, NC – Nov 29, 2016
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Reply
Dr. Wallace has been my daughter's Neurologist for 6 years now. We have complete confidence with her. She has gone over and above to try and help my daughter who has a rare auto immune disease that there is no current cure for. We can call on her and she is always just a phone call away. She helps to ease a very worried young girl about her future and helps her to concentrate on the now and works to help us figure out what our next steps should be.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
11 people found this helpful
Helpful
Dawn in Indian Trail, NC – Jan 03, 2016
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About Me

Biography

Dr. Shana Wallace, MD is a Pediatric Neurology Specialist in Charlotte, NC. She is accepting new patients and has indicated that she accepts telehealth...Read more

Specialties

  • Pediatric Neurology

Education

Medical University of South Carolina
Medical School

Frequently Asked Questions

Does Dr. Shana Wallace, MD offer telehealth services?

Dr. Wallace has indicated that they offer telehealth. Contact the office to check for eligibility for your needs.

Is Dr. Shana Wallace, MD accepting new patients?

Dr. Shana Wallace, MD generally accepts new patients on Healthgrades. You can see Dr. Wallace's profile to make an appointment.

Does Dr. Shana Wallace, MD accept my insurance?

Use the Healthgrades insurance check to verify if Dr. Wallace accepts your insurance.

What are Dr. Shana Wallace, MD's top areas of care?

Dr. Wallace frequently treats Migraine, All Headaches (incl. Migraine), and Headache. See all procedures and conditions Dr. Wallace treats.

Where is Dr. Shana Wallace, MD's office located?

Dr. Wallace's office is located at 1900 Randolph Rd Ste 1010, Charlotte, NC 28207. Find other locations and directions on Healthgrades.

How can I make an appointment with Dr. Shana Wallace, MD?

Find contact information here to make an appointment.

Locations

Novant Health Pediatric Neurology

Novant Health Pediatric Neurology1900 Randolph Rd Ste 1010 Charlotte, NC 28207
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