Dr. Scott Hackett, MD
Northside ENT
12065 Old Meridian St Ste 205 Carmel, IN 46032Accepting new patients
Dr. Hackett's Reviews
Likelihood to recommend Dr. Hackett
Leave a review
How likely are you to recommendDr. Hackett?(Select your rating)
What went well
- Listened & answered questions (14)
- Office environment (14)
- Appointment wasn't rushed (13)
What could be improved
- Didn't trust the provider's decisions (8)
- Appointment was rushed (7)
- Didn't explain conditions well (7)
Reply Flag
Dr.Hackett was arrogant when talking to him at the hospital following my daughter’s surgery. His response to my surprise of the quickness of the surgery, albeit a tonsillectomy, was a flat, “this isn’t my first rodeo.” Very comforting. Approximately day 6 after the operation my daughter was in extreme pain and thought she had lodged food in one of the holes where the tonsils was removed. The phone system was down, so we went to the office, patiently sat for 90 minutes to be seen, by even a nurse. We were called back and voiced our concerns to Dr Hackett’s asst, asking if someone could look in her mouth. Dr Hackett poked his head around the corner and yelled, “Why?.” I again explained why and he deadpanned once again, “Why?”. It was quite rude and unnecessary. Even though this may not be Dr Hackett’s “first rodeo” he should realize that a large number of patients are experiencing their first surgery for themselves or their children. I ca not recommend him.
What went well
No results
What could be improved
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Martie K in Carmel, IN – Jul 16, 2019
Reply Flag
Can't say enough good things about Dr. Hackett. He shakes my hand and greets me as he enters the room and shakes my hand again when he leaves. I had an odd issue going on, he listened and did his best to understand and help. Wait time isn't horribly long but I usually have to wait 15-20 minutes. Compared to other doctor offices I went to growing up, this is a short wait time.
What went well
No results
What could be improved
No results
May 03, 2019
Reply Flag
Dr Hackett is caring and compassionate. He throughly explained my condition, as well as the CT scan results. He gave me clear and concise information about the follow up plan for me. His front office and nursing staff are kind and professional. I recommend Dr Hackett very highly.
What went well
No results
What could be improved
No results
Apr 23, 2019
Reply Flag
Dr. Hackett has been my ENT for several years. I've always found his treatment plans to be comprehensive and appropriate. His office is friendly, his nursing staff is knowledgeable, and he's always very responsive if I need to contact his office by phone for a request!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Indianapolis – Jun 05, 2018
Reply Flag
Every time I see Dr Hackett he makes me wait for over an hour. It doesn't matter if you are early morning or afternoon. I waited 2 hours this morning for a 5 minute visit with him and no apology. His time is not more valuable than mine. They overbook in case they get cancellations. I found it insulting. Not going back..
What went well
No results
What could be improved
No results
Bob Grigsby in Carmel, indiana – Feb 06, 2018
Reply Flag
Dr. Hackett is a kind person, easy to talk with, answers any questions, explaining details, performed my surgery and follow-up was the same. Recovery went well. His nurse is excellent as well. I highly recommend Dr, Hackett.
What went well
No results
What could be improved
No results
Claire in Carmel,IN – Jan 26, 2018