Dr. Saswata Roy, MD
11701 San Jose Blvd Ste 211 Jacksonville, FL 32223
Accepting new patients
Dr. Roy's Reviews
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What went well
- Office environment (30)
- Appointment scheduling (29)
- Appointment wasn't rushed (28)
What could be improved
- Appointment was rushed (9)
- Didn't listen or answer questions (9)
- Didn't trust the provider's decisions (9)
Reply Flag
I recently recieved consultation at ENT Specialists of North Florida. My appt was with Dr Roy,however, I never actually saw Dr Roy. I met with another gentleman whose name and title i didnt not get. The front office staff are incredibly rude but the medical staff are very caring and friendly
What went well
- Appointment wasn't rushed
- Explained conditions well
What could be improved
- Office environment
Sep 15, 2020
Reply Flag
My child suffered for 18 months with Nemours ENT. That refuse to operate until he gets better. And she couldn’t help him get better. After so many antibiotics and wrong diagnosis and everyday fever 103-105F I finally ask the PCP to recommend another ENT and we meet Dr. Roy our savior. In less than two months he diagnosed tested and operated on my boy. Since that day he hasn’t been sick finally breathe normally without any problems. God bless you Dr. Roy I am grateful for you and what you do.
What went well
No results
What could be improved
No results
Irena in Jacksonville , FL – Dec 12, 2018
Reply Flag
Doctor recommended surgery for ear tube removal without even a hearing test and any other less invasive options first. Told me my fears were irrational and prescribed steroids and antibiotics for my son to prep for surgery when he had no illness or infection. 2nd opinion with hearing test determined surgery unnecessary. Irresponsible behavior led us to switch docs
What went well
- Office environment
- Wait times
What could be improved
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Jacksonville – Aug 14, 2018
Reply Flag
After waiting for 1 hour, doctor told us that we have to see another doctor. Then, they charged us $ 300 for a visit. I called the Office three times to dispute, but nobody called back. Doctor did not bother trying to find out what was the cause of the condition. We were treated just like one of his inventory. This is the worst experience I have had. I would not recommend to anyone.
What went well
No results
What could be improved
No results
Jacksonville FL – Oct 03, 2017
Reply Flag
Dr. Roy recently operated on both of my twin boys- 17 months old and in need of ear tubes. One also needed to have his adenoids removed. I can't speak more highly of the level of care and attention we received from Dr. Roy and his staff. From all of our appointments taking place either on time or as soon as we got there (when early) to the level of attention and care we were given during each step of the process, I can honestly say that Dr. Roy surpassed my highest expectations.
What went well
No results
What could be improved
No results
Kate Houston in St Augustine, FL – May 27, 2017
Reply Flag
My 10yr old son has a sunflower seed stuck in his throat so our PCP referred us to Dr. Roy. After an unsuccessful attempt to remove it we were sent home and told to have him gargle warm salty water. They refused to sedate him because "it's not that serious". He's 10 YEARS OLD! Was it that shocking he cried and gagged? It's been 24 hours since he's eaten due to the pain. $200 later we still? have no resolution. UNACCEPTABLE!
What went well
No results
What could be improved
No results
St Augustine, FL – Mar 30, 2017
Reply Flag
Rushed first visit and he was very quick to mention surgery. Second visit we waited over an hour and ten minutes.
The day before surgery as I attempted to fill my child's prescription at the local drug store he didn't even take the time to fill in the amount on the prescript, so they wouldn't fill it. Walgreens and myself called the office number and we received a disconnect number. Once I got through the nurse tried to blame Walgereens and myself.
I just couldn't trust this doctor
What went well
No results
What could be improved
No results
E. in Jacksonville, FL – Dec 29, 2015
Reply Flag
Not a good first impression on my first visit. I felt rushed out.
What went well
No results
What could be improved
No results
Dec 17, 2015