Dr. Sanjay Gupta, MD

I scheduled a visit the week of August 5th. Called to confirm & was told that the apt was cancelled due to a family emergency. I was in excruciating pain and was told I could be seen the next week at a different location. When I arrived at 10a.m. I was not seen until almost 90 minutes. The office was extremely unsanitary. I was told to sit on a table without the proper covering. While I waited, the doctor took phone calls in between every patient. An MRI was prescribed, however the script was written incorrectly three times. The authorization sent to my insurance company was also incorrect. Despite several attempts to rectify this issue, sadly it was not resolved as the doctor went on vacation and the office closed early. I spent over 4 hours waiting for an MRI that could not be conducted because the script was incorrect.

Dr Gupta is a phenomenal doctor! However his staff is horrible and unprofessional. I called twice to refill a prescription. A week later the prescription wasent filled, the second time I called the receptionist asked me for the same exact information I gave the first time and then hung up and sent me to the after hour voicemail and the office was still open. Then she called the next day and asked for the information I gave during the 1st , and 2 call. Horrible horrible service!