Dr. Roger Ng, MD
Pain Medicine • Male • Age 47
Accepting new patients
Spine, Pain Management, and More
Pain Intervention
2619 Culver Rd Ste 2 Rochester, NY 14609Dr. Roger Ng, MD is a Pain Medicine Specialist in Rochester, NY. Dr. Ng has more experience with Spine than other specialists in his area. He is affiliated with medical facilities such as Clifton Springs Hospital And Clinic and Highland Hospital. He is accepting new patients. Be sure to call ahead with Dr. Ng to book an appointment.
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Dr. Ng's Reviews
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I always have a positive experience with DR. NG and Sarah Looken no complaints at all long time patient.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Long wait times
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1
1Jun 22, 2019
Reply Flag
You are simply a paycheck to this office. Very little care is given to your needs, your own thoughts or hopes of how to treat your condition (including less invasive alternatives) are not considered. If you question what they say, ask questions to further understand, or ask for more information before agreeing to a procedure, you are deemed a "difficult patient" and eventually told that they will no longer treat you. It's disgusting how cookie cutter they treat their patients. Such a disservice
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Was this helpful?36
36MollyB in Rochester, NY – May 30, 2018
Reply Flag
It's been years sense I've seen Doctor Ng i had back surgery I started pain down my leg Doctor ng got me in and the same week I got my shot and it feels so mush better ,he the only pain Doctor that get it wright I've try ones closer to were I live but I never works .I will always trust Dr Ng .thank you for helping me . Debbie Mullen
What went well
No results
What could be improved
No results
Was this helpful?32
32Debbie Mullen in Canaseraga, NY – Jul 28, 2017
Reply Flag
My third visit ; Dr. NG means to help, He's smart & He cares.
What went well
No results
What could be improved
No results
Was this helpful?5
5Bruce M in LyonsNew York, NY – Jun 15, 2017
Reply Flag
Dr.Roger Ng most exceptional and would highly recommend. His focus is most notable to your specific issue and his detailed yet clearly understandable knowledge is most refreshing and his humbleness admirable.
Ease of attaining appointments is also remarkable. This physician rates A plus in all regards!!
What went well
No results
What could be improved
No results
Was this helpful?5
5Trish in Hilton, NY – May 01, 2017
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Dr. Ng treats you like a slab of beef. He never makes eye contact with the patient just types away every word that you say verbatim. After that, he offers a stupid suggestion, that had he listened...he would have known that his suggestion was "scripted" and extremely condescending. When PAIN is your is specialty, compassion should be one of your traits!! Right from the front desk there is a terrible vibe at that office. Even the staff seems miserable.
What went well
No results
What could be improved
No results
Was this helpful?93
93Left the Practice in Canandaigua, NY – Dec 06, 2016
Reply Flag
They are rude and obnoxious.
Sarah Lokken and Dr. Ng have no personality or any knowledge with
pain management. They fail to explain anything on your condition.
Go elsewhere like so many others have done.
What went well
No results
What could be improved
No results
Was this helpful?101
101Tony in Farmington, NY – Nov 16, 2016
Reply Flag
I have been a long time patient. I have never missed an appointment and often comes early and still experiences a 16-30 minute wait. Today my appointment was 3:45. I traveled over an hour to get to my appointment. I arrived at the window to check in at 4:00, the assistant looked at the clock before she made eye contact with me. She sat their for a few minutes then decided to go out back to ask Sarah she says if she was willing to see me, the response I received was she in her way out the door
What went well
No results
What could be improved
No results
Was this helpful?111
111Valued Consumer in Geneva, NY – Jul 14, 2016
Reply Flag
Very, very informative on my condition, and on the course of treatment. VERY amicable.
What went well
No results
What could be improved
No results
Was this helpful?46
46Mark D. in Kendall, NY – Jun 27, 2016
Reply Flag
Dr. Ng is condescending, abrupt, does not listen and takes no concern for his patients. His office staff is just as bad. They're rude, incompetent, uneducated and unorganized. Avoid this office at all costs.
What went well
No results
What could be improved
No results
Was this helpful?123
123In Constant Pain in Rochester, NY – Jun 04, 2016
Reply Flag
Called office and Rep who answers the phone was very rude and don't care about her Job that she is to do wished Dr ng reads this very rude wished he was back with Dr Zeidman Office can't even get someone in
What went well
No results
What could be improved
No results
Was this helpful?131
131Tim king in Horseheads Ny – May 25, 2016
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