Dr. Roger Ng, MD

Pain MedicineMaleAge 48

Pain Medicine

Dr. Roger Ng, MD is a Pain Medicine Specialist in Rochester, NY. He is affiliated with medical facilities such as Clifton Springs Hospital And Clinic and Highland Hospital. His office accepts new patients.

Dr. Roger Ng, MD
10 Hagen Dr Ste 100 Rochester, NY 14625 ()
Accepting new patients

Make an Appointment

(585) 899-3450

Accepting new patients

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At a Glance

  • Practices at Top Hospital
    Patient Safety Excellence Award™ See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals

Experience and Background Checks

Experience
Background

Background Check

No malpractice claims found for New York
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Experience Check

Check Dr. Ng's experience treating your condition or procedure

Dr. Ng's Top Procedures and Conditions

Treatment Frequency
Fibromyalgia
very high
very high

Treatment Frequency

Dr. Ng treats Fibromyalgia more than 96% of his peers

Dr. Ng treats this condition more than 96% of his peers

Rating Includes other areas of care:

  • Deposition Disease-Related Fibromyalgia
  • Epstein Barr Virus-Related Fibromyalgia
  • Major Depressive Disorder-Related Fibromyalgia
  • Primary Fibromyalgia
  • Rheumatoid Arthritis-Related Fibromyalgia
  • Secondary Fibromyalgia
  • Sleep Disturbance-Related Fibromyalgia
  • Tension Myositis-Related Fibromyalgia
Hide other areas of care
Osteoarthritis of Spine
very high
very high

Treatment Frequency

Dr. Ng treats Osteoarthritis of Spine more than 92% of his peers

Dr. Ng treats this condition more than 92% of his peers

Low Back Pain
normal
normal

Treatment Frequency

Dr. Ng treats Low Back Pain more than 86% of his peers

Dr. Ng treats this condition more than 86% of his peers

Dr. Ng's conditions and procedures:

  • All Headaches (incl. Migraine)
  • Autoimmune Diseases
  • Autonomic Disorders
  • Back Pain
  • Benign Chronic Pain Syndrome
  • Bone Disorders
  • Brain Disorders
  • Chronic Neck Pain
  • Chronic Pain
  • Chronic Pelvic Pain
  • Chronic Postoperative Pain
  • Complex Regional Pain Syndrome (CRPS)
  • Degenerative Disc Disease
  • Diabetic Polyneuropathy
  • Epidural Block, Facet Blocks
  • Fibromyalgia
  • Headache
  • Herniated Disc
  • Intervertebral Disc Disease
  • Knee Disorders
  • Low Back Pain
  • Migraine
  • Myelopathy
  • Myofascial Trigger Point Injection
  • Nerve Block, Somatic
  • Nerve Block, Sympathetic
  • Nerve Destruction by Neurolytic Agent
  • Neurostimulation
  • Osteoarthritis of Spine
  • Patellofemoral Pain Syndrome or Knee Pain
  • Peripheral Nerve Block
  • Post-Laminectomy Syndrome
  • Radiculopathy (Not Due to Disc Displacement)
  • Reflex Sympathetic Dystrophy
  • Sciatica (Not Due to Disc Displacement)
  • Scoliosis
  • Spinal Cord Stimulation
  • Spinal Nerve Block
  • Spinal Stenosis
  • Spine Deformities
  • Spine Disorders
  • Spine Fractures, Traumatic
  • Spondylitis
  • Spondylolisthesis
  • Spondylosis
  • Steroid Injection
  • Trigger Point Injection
  • Upper Back Pain

Insurance Check

Search for your insurance provider

Dr. Ng accepts

Accepted insurance can change. Please double-check when making an appointment.

(585) 899-3450

Dr. Ng accepts the following insurance:

Aetna
Aetna HMO
Choice Plus POS II
Select
Blue Cross Blue Shield
Blue Card PPO
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
HealthyBlue Advantage
Cigna
Cigna PPO
Great West Healthcare-Cigna PPO
Open Access Plus
Empire Blue Cross Blue Shield
Empire Blue Cross Blue Shield HMO
Prism Blue Priority EPO
Excellus BlueCross BlueShield
Excellus BlueCross BlueShield PPO
Humana
MVP Health Care
MVP Health Care PPO
UnitedHealthCare
Choice Plus POS
Navigate HMO
Navigate POS
Options PPO

Dr. Ng's Reviews

Likelihood to recommend Dr. Ng

3.4

Based on 19 ratings

5 Stars
57.89473684210526%
(11)
4 Stars
0%
(0)
3 Stars
0%
(0)
2 Stars
5.2631578947368425%
(1)
1 Star
36.8421052631579%
(7)
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How likely are you to recommend
Dr. Ng
What went well
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What could be improved
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RecentHighestLowestMost Helpful
Reply
I always have a positive experience with DR. NG and Sarah Looken no complaints at all long time patient.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Jun 22, 2019
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Reply
You are simply a paycheck to this office. Very little care is given to your needs, your own thoughts or hopes of how to treat your condition (including less invasive alternatives) are not considered. If you question what they say, ask questions to further understand, or ask for more information before agreeing to a procedure, you are deemed a "difficult patient" and eventually told that they will no longer treat you. It's disgusting how cookie cutter they treat their patients. Such a disservice
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
5 people found this helpful
Helpful
MollyB in Rochester, NY – May 30, 2018
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Reply
It's been years sense I've seen Doctor Ng i had back surgery I started pain down my leg Doctor ng got me in and the same week I got my shot and it feels so mush better ,he the only pain Doctor that get it wright I've try ones closer to were I live but I never works .I will always trust Dr Ng .thank you for helping me . Debbie Mullen
What went well
  • Appointment scheduling
  • Office environment
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
4 people found this helpful
Helpful
Debbie Mullen in Canaseraga, NY – Jul 28, 2017
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Reply
My third visit ; Dr. NG means to help, He's smart & He cares.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
6 people found this helpful
Helpful
Bruce M in LyonsNew York, NY – Jun 15, 2017
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Reply
Dr.Roger Ng most exceptional and would highly recommend. His focus is most notable to your specific issue and his detailed yet clearly understandable knowledge is most refreshing and his humbleness admirable. Ease of attaining appointments is also remarkable. This physician rates A plus in all regards!!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
6 people found this helpful
Helpful
Trish in Hilton, NY – May 01, 2017
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Reply
Dr. Ng treats you like a slab of beef. He never makes eye contact with the patient just types away every word that you say verbatim. After that, he offers a stupid suggestion, that had he listened...he would have known that his suggestion was "scripted" and extremely condescending. When PAIN is your is specialty, compassion should be one of your traits!! Right from the front desk there is a terrible vibe at that office. Even the staff seems miserable.
What went well
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
11 people found this helpful
Helpful
Left the Practice in Canandaigua, NY – Dec 06, 2016
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Reply
They are rude and obnoxious. Sarah Lokken and Dr. Ng have no personality or any knowledge with pain management. They fail to explain anything on your condition. Go elsewhere like so many others have done.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
11 people found this helpful
Helpful
Tony in Farmington, NY – Nov 16, 2016
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Reply
I have been a long time patient. I have never missed an appointment and often comes early and still experiences a 16-30 minute wait. Today my appointment was 3:45. I traveled over an hour to get to my appointment. I arrived at the window to check in at 4:00, the assistant looked at the clock before she made eye contact with me. She sat their for a few minutes then decided to go out back to ask Sarah she says if she was willing to see me, the response I received was she in her way out the door
What went well
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
13 people found this helpful
Helpful
Valued Consumer in Geneva, NY – Jul 14, 2016
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Reply
Very, very informative on my condition, and on the course of treatment. VERY amicable.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
5 people found this helpful
Helpful
Mark D. in Kendall, NY – Jun 27, 2016
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Reply
Dr. Ng is condescending, abrupt, does not listen and takes no concern for his patients. His office staff is just as bad. They're rude, incompetent, uneducated and unorganized. Avoid this office at all costs.
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
13 people found this helpful
Helpful
In Constant Pain in Rochester, NY – Jun 04, 2016
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Reply
Called office and Rep who answers the phone was very rude and don't care about her Job that she is to do wished Dr ng reads this very rude wished he was back with Dr Zeidman Office can't even get someone in
What went well
  • Office environment
  • Appointment wasn't rushed
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
13 people found this helpful
Helpful
Tim king in Horseheads Ny – May 25, 2016
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About Me

Biography

Dr. Roger Ng, MD is a Pain Medicine Specialist in Rochester, NY. He is affiliated with medical facilities such as Clifton Springs Hospital And Clinic and...Read more

Specialties

  • Pain Medicine

Board Certifications

  • Anesthesiology
  • Pain Medicine

Education

2005
Ucsf Med Center
Fellowship Hospital
2004
Strong Memorial Hospital
Residency Hospital
2001
Strong Memorial Hospital
Internship Hospital
1995
University of California At Berkeley
Undergraduate School
,

Awards

Frequently Asked Questions

Is Dr. Roger Ng, MD accepting new patients?

Dr. Roger Ng, MD generally accepts new patients on Healthgrades. You can see Dr. Ng's profile to make an appointment.

Does Dr. Roger Ng, MD accept my insurance?

Use the Healthgrades insurance check to verify if Dr. Ng accepts your insurance.

What are Dr. Roger Ng, MD's top areas of care?

Dr. Ng frequently treats Fibromyalgia, Osteoarthritis of Spine, and Low Back Pain. See all procedures and conditions Dr. Ng treats.

Where is Dr. Roger Ng, MD's office located?

Dr. Ng's office is located at 10 Hagen Dr Ste 100, Rochester, NY 14625. Find other locations and directions on Healthgrades.

Does Dr. Roger Ng, MD offer telehealth services?

Dr. Ng has not yet indicated whether they offer telehealth services. Please contact the office to check for availability/eligibility.

How can I make an appointment with Dr. Roger Ng, MD?

Find contact information here to make an appointment.

Locations

Practice

10 Hagen Dr Ste 100 Rochester, NY 14625
1

Affiliated Hospitals

Dr. Ng is affiliated with the following hospitals. Select a hospital below to learn more.

Learn more about how Healthgrades measuresHospital Quality.

Clifton Springs Hospital And Clinic

Clifton Springs, NY

74% Patients that would definitely recommend, 4% higher than the national average

1 Award Received

Award Highlight: Patient Safety Excellence Award™ (2022)

Highland Hospital

Rochester, NY

77% Patients that would definitely recommend, 7% higher than the national average

5 Awards Received

Award Highlight: Patient Safety Excellence Award™ (2022)

Unity Hospital

Rochester, NY

73% Patients that would definitely recommend, 3% higher than the national average

7 Awards Received

Award Highlight: America's 250 Best Hospitals Award™ (2020)