Dr. Robert West, MD
Arrowhead Health
16390 N 59th Ave Ste 200 Glendale, AZ 85306Accepting new patients
Dr. West's Reviews
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What could be improved
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Very knowledgeable about skin cancer
What went well
- Staff friendliness
- Appointment wasn't rushed
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Kelly Eslick – Feb 18, 2021
He's terrific. Always concerned about any problems one might have. Takes time to listen to any concerns and explains all procedures and tests.
What went well
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Frances Benedict – Aug 21, 2020
My husband and I see Dr. West and our experience has been super. I had had several procedures, including surgery, for skin cancer and its gone. My husband had skin cancer behind one of his ears which required five skin grafts. Dr. West thoroughly explained the process to us including drawing out the way the graphing would be done. This doctor is amazing and knows what he is doing.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jan 16, 2020
I have had Dr. West as my doctor for the last 6 years. He has been thorough in his care for me as a patient and has kept me in excellent health----he is a big reason I have reached 70 years of age this year (2019) in very good health! Patients need to get to know him and discuss your health concerns clearly---that's what I did. Doctors are not perfect--they need your input and your clear communication.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Steve Taranovich – Sep 18, 2019
If you value your life or a loved ones life DO NOT LET THIS INCOMPETENT PERSON PRETEND TO TREAT MEDICAL NEEDS. MY HUSBAND DIED OF STAGE 4 LIVER, METASTASIZED INTO THE COLON AND BONES 4 MONTHS AFTER A SO CALLED PHYSICAL. A HORRIBLE SO CALLED DOCTOR.. in 2017 HE MISSED PNEUMONIA AND HAD TO BE PUT ON A VENT. LOST 40 POUNDS.. OVER A WEEK IN THE HOSPITAL.
Apr 18, 2019
Very cordial and thorough. Took my concerns seriously. Would recommend.
Mar 23, 2019
Never cares to look at the patient not even for more than a minute.
Ignores any issues at hand
Ignores any illnesses present or have to ask or plead for a health test
which hasn't bee done in over 3 yrs.
Irony may have a good day but it is hard to find which is it on the calendar to hit it right. Like the doctor but lacks empathy or conern
What went well
- Wait times
What could be improved
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Phoenix, AZ – May 22, 2018
Very condescending attitude & does not CARE about the patient. Had an in office procedure, removal of a cyst that was oozing infection. After procedure, it continued to ooze and the abscess was still there, (identified by hardness). Went in, he 'looked' at it, said it looks fine, did not touch to see the abscess was still there, just looked. I had to have surgery by another DR. to remove the abscess, they could not believe he only did part of the job. If you want a DR who cares it is not him.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Phoenix, AZ – Dec 05, 2017
Dr. West is very clear, caring, and concise in his care.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Glendale, AZ – Jul 19, 2017
Dr. West is very timely, considerate, and caring. I trust his medical decisions and appreciate his direct attitude because I always know what the plan and expectation is even if it's not what I want to hear.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Phoenix, AZ – Jul 19, 2017
I saw Dr. West for a pre cancer screening. He was cordial and professional, has a wonderful bedside manner and sense of humor. He efficiently made a diagnoses and treated me. I highly recommend him.
What went well
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Surprise, AZ – Apr 15, 2017
Did not take the time to listen to everything I worried about gave him a list of symptoms and he did bloodwork gave me steroids and nystatin for my rash and told me it was non specific. I asked him about my other symptoms once my labs came back and he said my other symptoms must just be a part of life and said my bloodwork didnt suggest anything. Also he is always booked. Takes two weeks to get in.
What went well
- Office environment
- Staff friendliness
- Wait times
What could be improved
- Difficult to schedule appointment
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Phoenix, AZ – Nov 06, 2016
Very condescending attitude & unwillingness to listen to my concerns as the patient. When telling me that I needed to see a specialist, he said "our referrals department is behind by 4 months so if you can get in on your own try that & then call if that doesn't work". He said that he would prescribe antibiotics for what he thought I had, which a different dr. then said would not work if the diagnosis been correct, as the affliction he suggested was viral, bacterial. Unprofessional. Waste of time
What went well
- Staff friendliness
What could be improved
- Difficult to schedule appointment
- Office environment
- Long wait times
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Phoenix, AZ – Sep 16, 2016