Dr. Robert Bastian, MD
Bastian Voice Institute
3010 Highland Pkwy Ste 550 Downers Grove, IL 60515Accepting new patients
Telehealth services available
Dr. Bastian's Reviews
Likelihood to recommend Dr. Bastian
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What went well
- Office environment (80)
- Staff friendliness (80)
- Explained conditions well (77)
What could be improved
- Long wait times (8)
- Didn't listen or answer questions (5)
- Didn't explain conditions well (4)
Reply Flag
Not sure how there are so many great reviews because I had a HORRIBLE experience!!! My advice, stay away!
What went well
No results
What could be improved
- Long wait times
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Oak Lawn, IL – Feb 08, 2020
Reply Flag
Very empathetic and knowledgeable.
What went well
No results
What could be improved
No results
Mar 26, 2019
Reply Flag
For the first time in six years, I have a diagonsis! And a path to relief of this crazy cough. I had to fly half way across the country, but well worth it. I recommend that anyone with an enexplained cough, do yourself, friends, family and co-workers a favor and see Dr. Bastian.
What went well
No results
What could be improved
No results
Mar 12, 2019
Reply Flag
I am a newer patient here and I can tell you nowhere have I been treated better. From the front office staff to the PAs to Dr Bastian himself everyone treats me like I am the only patient.
What went well
No results
What could be improved
No results
Ian in Chicago, IL – Feb 20, 2019
Reply Flag
Dr. Bastian has taken the time to listen and help me get better. I am grateful
What went well
No results
What could be improved
No results
Pat Gizzi in Lockport, IL – Feb 19, 2019
Reply Flag
He is very caring and does a very good job.
What went well
No results
What could be improved
No results
Margaret Burt in Sycamore, IL – Jan 26, 2019
Reply Flag
I had a great experience, and I received answers about my voice that I failed to get from any other source. Wonderful!
What went well
No results
What could be improved
No results
Jan 24, 2019
Reply Flag
I haven’t had a voice in almost 3 months. Doctor Bastian scooped me and immediately saw that it was a functionality problem, even said that I would be walking out with some voice SAME DAY! I cried when I heard my voice again! Doc said that it will more than likely be up and talking again in NO time at all, and would be totally cured by next appointment. I’m so excited right now I cant even describe it!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Heather in IL – Sep 24, 2018
Reply Flag
Great listener
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Sep 23, 2018
Reply Flag
The Bastian Voice Institute is amazing. Second visit for me due to a scratchy voice. They always pinpoint the issue and quickly find a solution. Very helpful staff, friendly and professional. I will definitely recommend the Bastian Voice Institute.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
M Valdez in Oak Park , IL – Sep 21, 2018
Reply Flag
Dr. Bastian and his staff are fabulous. His exceptional knowledge and unsurpassed skills are incredible. His “bedside” manner is superbly comforting and reassuring! I am so grateful for his talent that corrected both chronic and acute conditions that no other physician diagnosed or treated correctly. He is a blessing!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Ed Clarke in Winfield, IL – Aug 20, 2018
Reply Flag
Dr. B. is FANTASTIC! HIGHLY skilled and patient focused! He’s not only at the top of his game, he also cares about his patients and what their voice means to their life and profession. I did my research and went with him even when I had to self pay. Office staff is also great! Highly helpful. You get what you pay for!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Frank Z. – Jul 19, 2018
Reply Flag
Thank you so much for turning me around!! I was miserable with this horrible cough that lasted 9 months and baffled many doctors...your treatment was nothing short of miraculous! I am grateful to have my quality of life back and I would recommend you to anyone with throat issues :-)
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Martha in Cleveland, OH – Jul 13, 2018
Reply Flag
very helpful information, excellent materials in the office, and very nice staff. Dr Bastian is so expert and knowledgeable and sympathetic
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
LInda K Smith in Wisconsin – May 24, 2018
Reply Flag
Already have someone in mind to refer!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Apr 27, 2018
Reply Flag
Very knowledgeable and professional. Would highly recommend.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Apr 06, 2018
Reply Flag
I am so impressed with the professionalism and care that Dr. Bastian and his staff give to me. I would HIGHLY recommend him to anyone.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jennifer english in Lansing, MI – Apr 05, 2018
Reply Flag
I have seen Dr. Bastian for over ten years. Twice I have had to go to other doctors for various reasons (once was out of state), and both times the new doctor said, “Robert Bastian? Why are you here? You should go back to see him.”
The office and staff are routinely wonderful, the office and it’s location is beautiful. No better option.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Mar 22, 2018
Reply Flag
Dr. Bastian is the most wonderful physician. I’ve been seeing him for over 15 years and he always fits me in the schedule when I am sick and solves the sever cough every single time. He is an expert on intermittent and chronic problems to the larynx. I wholeheartedly recommend him.
What went well
No results
What could be improved
No results
Lincolnwood IL – Feb 16, 2018
Reply Flag
Very glad to have found Dr. Bastian, helped by throat clearing issue that was quite annoying for the last 10 years.
What went well
No results
What could be improved
No results
Sherry in Downers Grove, IL – Nov 30, 2017