Dr. Peter Palacio, MD
Peter E. Palacio M.d. PC
2450 Ne Mary Rose Pl Ste 220 Bend, OR 97701Accepting new patients
Dr. Palacio's Reviews
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What went well
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What could be improved
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I've been seeing Dr. Palacio for 3 years for symptoms of menopause, including migraine. He has has worked with me on hormone replacement therapy and takes time to answer questions and explain the latest research. However, from the start his office staff have been very difficult. They rarely answer the phone, give confusing and inaccurate information about insurance and the doctor's availability, and make mistakes with billing. Most recently I received my first bill for two appointments I had over a year ago. The office mis-billed my insurance, lost a referral from my primary care physician, and billed me so late that I cannot deduct the cost of the visits for tax purposes. I understand that he has new billing staff, but too late for me. I would recommend Dr. Palacio for someone wanting HRT advice who is willing to wrestle with the front office staff to get it, but personally will not be returning to this practice.
What went well
- Office environment
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Difficult to schedule appointment
- Staff wasn't friendly
Jul 10, 2019
Reply
Dr. Palacio was very warm and approachable. He had a flip book of the female anatomy that we reviewed and discussed potential causes of my condition, and the surgical options available to me, from least-to-most invasive. He took the time to clearly explain the procedure options, and the risks and benefits of each in a clear, easy-to-understand way, without being condescending. He was up-to-date on best practices. I felt confident that I was in good hands as I was being rolled into the OR.
What went well
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Difficult to schedule appointment
Midtown Mom in Bend, OR – Mar 08, 2019
Reply
Believe me when I say I have absolutely no reservations about recommending Dr. Palacio to any and all women who are seeking a really wonderful, caring and so informative doctor for their OBGYN care.
Each time I come out of an appointment with Dr. Palacio I feel enlightened and lifted up. He is the best ever. You will love him! And his staff is professional, caring and welcoming too. Go ahead and make the appointment, you won't regret it.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Pam in Bend, OR – Jan 06, 2019
Reply
Dr. Palacio is one of those rare physicians who automatically makes you feel at ease at an appt. which is so intimate and not one any woman looks forward to. His knowledge, warmth & empathic manner allow you to discuss any issue & ask any question in total comfort. I am 72 yrs. old & have had my share of woman issues. I trust Dr. Palacio explicitly.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Gayle Todd in Bend, OR – Sep 21, 2018
Reply
So thankful I found Dr. Palacio!! He is kind, compassionate, completely thorough, and demonstrated total interest in me and my concerns. Although a total abdominal hysterectomy could not be avoided, it went extremely well. My recovery has been fantastic! My family and friends marvel at how well I am doing. :-) Yvonne
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Yvonne Bonfield in Madras, OR – Aug 17, 2018
Reply
I cannot say enough good things about Dr. Palacio. The 5 stars says it all! He is an excellent doctor.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Kathryn in Bend, Oregon – Jan 24, 2018
Reply
The impact Dr. Palacio has had on my physical & mental health has been life altering. The issues I had suffered with affected how I felt about myself as a woman. He took the time not just to talk with me & listen, but he also extensively researched & together we found solutions for relief. I had tried many female doctors before him & they were dismissive to my issues. Dr. Palacio never makes me feel rushed and he treats me like a person, not a patient. A bonus is his caring & friendly staff.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Christine in bend, or – Nov 21, 2017
Reply
Everyone at the office treats me with kindness and respect, from the receptionist to Dr. Palacio himself. He always listens and takes the time to understand my individual needs. I highly recommend VIVA! GYN.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Shannon in bend, or – Nov 21, 2017
Reply
I am grateful for a doctor who takes time to listen, answer questions thoroughly and share medical news as it pertains to me. Dr. Palacio is interested in his patients as a whole person. The staff is also friendly and professional and I have never felt rushed. I highly recommend Dr. Palacio to friends who are looking for a doctor at this stage of life!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Stacy Ransom in bend, or – Sep 28, 2017
Reply
Dr Palacio has a wealth of information about menopause and hormone replacement therapy. He has been so helpful finding the right retiming for me. He is a great listener and always checks to make sure I have all my questions answered.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Debbie G in bend, or – Sep 28, 2017
Reply
Seriously one of the best dr appointments I've ever had. He was Kind, informative and spent a lot of time with me.
The office staff was helpful, cheerful and clearly enjoy the work they do.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
bend, or – Aug 31, 2017
Reply
Dr. Palacio has incredible knowledge and is very compassionate. Spends time with you. Respectful and attentive. Wonderful female specialist.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
bend, or – Aug 16, 2017
Reply
Dr. Palacio genuinely cares about his patients. He always has a smile on his face and puts his patients at ease. He takes the time to explain what's happening in my body during my exams. He keeps up with the latest research. I appreciate that he believes in the use of Hormone Creams for women in their menopausal years. Dr. Palacio is the only Doctor I know of in Bend that will prescribe creams for hormone replacement therapy. I highly recommend Dr. Palacio for women of any age.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Rebecca Larson in Bend, OR – Aug 12, 2017
Reply
I recommend Doctor Palacio to anyone looking for a provider with his specialty. He is easy to talk to, takes the time to explain things. I feel confident in his expertise and abilities. He does not act rushed, and I don't feel like just another patient, he focuses on me and my concerns.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
bend, or – Jul 26, 2017
Reply
Dr Palacio is an incredible experience physician. He is trustworthy and takes time to really listen and understand. He is well respected in his field and I would recommend him highly. I am grateful for him.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Molly in bend, oregon – Jun 15, 2017
Reply
I absolutely love Dr. Palacio. He is kind, thoughtful and patient, taking time to talk to you and explain things thoroughly. I would recommend him to anyone.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Janelle in Bend – Jun 15, 2017
Reply
First the good- he can see you quickly. The bad- two times I have needed a prescription refill, it has taken over a week w/mult. attempts made by me and my pharmacy w/no response. Their vm asks patients to allow 72 business hrs. (9 days?!) for them to get around to phoning in refills. Also, had lab work done, lab informed me they sent results to Dr. Palacio. It took over a week and speaking to two very rude employees to discuss my results. Asked for them to be mailed never received.
What went well
No results
What could be improved
- Office environment
- Staff wasn't friendly
- Didn't listen or answer questions
- Didn't trust the provider's decisions
Bend, OR – May 30, 2017
Reply
I have never been to a gynecologist that I have been so appreciative for. He is super kind and explains everything in detail and makes you feel relaxed. I had A Mona Lisa procedure that has changed my life sex life after menopause and so thankful Dr. Palacio has passion to help women in this area. So thankful I found such a great professional. He offers quarterly talks on all aspects of what is the latest in gynecology.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Diana Stein in bend, or – May 22, 2017
Reply
Dr Palacio is nice, professional, knowledgeable. He helped with a problem that 3 other gyn md's couldn't get!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Bend, OR – May 19, 2017
Reply
Dr. Palacio took extra time to answer all of my questions. It is also very apparent that he is focused on making his patients comfortable. The actual exam went very fast and I wasn't asked any uncomfortablely weird questions that gynecologists have normally asked me, we just had a conversation without any form type questioning. I would recommend him to anyone (and have) and am just really grateful to have found a doctor who treats his patients with such respect and care. Thank you Dr. Palacio!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Brittany in Bend, or – May 18, 2017