Dr. Michael Roberts, MD
Michael P Roberts MD PA
1001 College Blvd W Ste D Niceville, FL 32578Accepting new patients
Dr. Roberts' Reviews
Likelihood to recommend Dr. Roberts
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What went well
- Trusted the provider's decisions (24)
- Explained conditions well (23)
- Listened & answered questions (23)
What could be improved
- Staff wasn't friendly (8)
- Appointment was rushed (6)
- Difficult to schedule appointment (6)
Reply Flag
I have read Dr. Roberts’ reviews and absolutely agree with those who speak highly of him and his office staff. I have been treated very professionally and kindly. My healthcare needs have been cared for and done so in a timely matter. Yes, he is very busy and is scheduled weeks out for appointments, but this only speaks volumes about those patients desiring to see him for the great quality doctor that he is and the care he provides. This is not unusual for a doctor in high demand to be scheduled weeks out. We approve of Dr. Roberts! He’s an ALL STAR doctor!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Aug 20, 2020
Reply Flag
Been seeing Dr. Roberts for years, since he first opened his practice in Crestview. Used to be so different. Seems like about the time he moved to Niceville, things in the office began to go downhill. He became very difficult to get in to see sometimes 2-3 week wait; front desk staff is usually rude, indifferent and unfeeling & can never seem to get things done without multiple phone calls, customer service is not a term they are familiar with - they make you feel like they are doing you a favor - even the office manager is dismissive & defensive; wait 50 minutes to see him for about 5 minutes; and regarding the phones: about 50% of the time, the phone rings busy & the other 48% it goes to voicemail - often takes around 45 min. to get through to the "bulldog" at the front desk; he's a really nice guy, but he just doesn't have time for you anymore & the staff makes it hard.
What went well
No results
What could be improved
No results
Sad – Aug 13, 2020
Reply Flag
Yesterday was the second time I had a telehealth appointment with him. He was 2 hours late the first time and did not call at all yesterday. I am done with this disrespect.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
Jul 17, 2020
Reply Flag
Kind and thorough doctor. With Covid-19 occurring, I am grateful for Dr Roberts care and calming demeanor.
What went well
No results
What could be improved
No results
Apr 01, 2020
Reply Flag
Been a patient since the beginning, used to be great. Now he is not available to ever see, lousy primary care dr, 5 weeks for appt when sick and haven't seen the same person 2x in the last year, certainly not him. 7 kids a new custom house to pay for, he is moving as many people through as he can.
What went well
- Listened & answered questions
- Explained conditions well
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Long wait times
- Appointment was rushed
Furious patient – Dec 11, 2019
Reply Flag
Dr.Roberts
I wanted to say thank you very much for taking time with us and helping me with are son and his medical issues . Best doctor I have seen in the Florida panhandle in the years . I have been here since 1993 would definatly say i wish i would of seen him when we first got here Doctors as sencere and caring for there patients are hard to find and now that we have come to Dr Robert's we will not go any where else wonderful Dr.?? staff was also very friendly &helpful.??
What went well
No results
What could be improved
No results
Florida in Crestview, FL – Mar 01, 2019
Reply Flag
Dr. Michael Roberts was recommended to us by a close friend when our doc was retiring. We have been extremely pleased with him. He listens and is very thorough. Dr. Roberts treat the whole person. Couldn't find anyone better than him!
What went well
No results
What could be improved
No results
Carolyn T. in Niceville , FL – Jan 24, 2019
Reply Flag
1. You will only see him the first visit. Maybe (they love to schedule patients with the PA’s or Nurse Practitioners, instead). But he’s a nice guy, from what I can tell.
2. Appointment wait times are quite often ridiculously long. As someone else noted, if you hold a regular job, this can be a big problem.
3. The office staff (clerks at the window), UGH. It was not unusual for me to be treated rudely by them, one in particular.
I was, quite frankly, over all of it.
What went well
No results
What could be improved
No results
FL – Jan 16, 2019
Reply Flag
Do to to is neglect to see the pain and suffering my son was going through he proscribed him Xanaxs that eventually lead to other things followed by the suicide of my son.
What went well
No results
What could be improved
- Appointment was rushed
- Didn't listen or answer questions
- Didn't trust the provider's decisions
Terry Maloney in Crestview, FL – Aug 29, 2018
We would like to offer you and your family our...Read More
Reply Flag
I saw his Nurse Practioner first and Lauren was really nice. I am very shy and have a lot of anxiety she made my sudden and unexpected transition as comfortable as she could. Due to my many issues I wanted to meet Dr. Roberts. I don’t mind seeing her if he is not available.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
karousel in Niceville, FL – Jul 31, 2018
Reply Flag
OMG-I called his office this morning to tell him please stop sending me text messages about discussing my test results. Since his office responded very poorly to my results, I took it upon myself to take care of my situation. Since I notified the office this morning to stop calling me and that I will be searching for another physician, I have had 2 messages, one a test and one an automated phone call still requesting I make a appt. to discuss my results. This is ridiculous.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Staff wasn't friendly
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Vicki in DEFUNIAK SPRINGS – Jul 24, 2018
Reply Flag
If you work a normal 8 to 5 job during the week, this is not the doctor for you. Their policy is you have to come in for all lab results. I had to take off 3 hours of work and waited an hour after my appointment time so the nurse practitioner could tell me I was a little low in B vitamin (when low you feel more sleepy). When I tried to talk to the office manager about this issue for the working customer, it was made clear that the policy will not change. I'm not even getting into the issue of pa
What went well
No results
What could be improved
- Long wait times
Tasha in none – Jun 08, 2018
Reply Flag
Dr. Roberts is one of the most knowledgeable, caring, personable doctors I have ever seen. He is always in a good mood. Wait times are a little lengthy, sometimes 30-45 minutes, but he always spends time with me to talk over my concerns. His staff are very friendly and helpful. I highly recommend Dr. Roberts. He is a fantastic doctor.
What went well
No results
What could be improved
No results
Patricia in Crestview – Feb 11, 2018
Reply
Ive been going to dr roberts since he was in crestview. He is a great guy. On the better than avg dr but lets not kid ourselves. Volumes of patients always double booked and appointment especially if it is a pressing issue isnt properly prioritized by the staff which most are horrible. Dont let the internal medicine fool you he is more like a general dr. Problems ive had he expects the other drs he sends you to for education and they expect him to do it. Looking for another dr!
What went well
No results
What could be improved
No results
Jan 04, 2018
We are truly sorry that your feel this way. We...Read More
Reply Flag
I'm so thankful to have finally found a new doctor in this town who I feel is educated, caring, personable and efficient! The staff is super friendly and efficient too! So glad to be out of the White Wilson trap and finally get my health issues in check!
What went well
No results
What could be improved
No results
Niceville, FL – Sep 14, 2017
Thank you for your comments. We strive to do our...Read More
Reply Flag
Have seen Dr Roberts since 2012. He is friendly, compassionate and gives each person time to explain their situation. Will I wait a little longer if needed, yes, because I want the same respect. Average wait for me normally is 10-20 min. But doctors get emergencies, staff can be behind, one bad visit isn't worth losing a great doctor! He's always been on point with diagnosis for my husband and myself. Glad to have him !
What went well
No results
What could be improved
No results
Sara P. in Defuniak Springs, FL – Aug 04, 2017
Reply Flag
The staff is horrendous. They make it as difficult as possible to get anything done. They forget to schedule/cancel appointments. You have to call multiple times to make sure they did it right. If you need to speak with the doctor, you have to make an appt; he will not speak to you by phone, even for urgent matters or to report test findings. Make sure you have a fax machine, since they do not have email capabilities. Absolute nickel and dime shop. Expect several follow up appts for no reason.
What went well
No results
What could be improved
No results
Ft Walton Beach, FL – Feb 22, 2017
We are truly sorry that your feel this way. We...Read More
Reply Flag
Dr Roberts & staff very friendly. The wait time too long. Was at his office 2 hrs for lab work results. The problem is his scheduling. He's seeing pharmaceutical reps during patient time.
What went well
No results
What could be improved
No results
Rome, NY – May 24, 2016
Unfortunately the drug reps have to come in...Read More