Really friendly and helpful staff, clean, well organized office. That said, some other reviewers have complained about Dr. Higgins "bedside manner". All of the Ortho docs that have wired and screwed me back together over the years are like that. Very straight-forward, direct and no BS. You want them that way. Laser focused on fixing your broken hand, not holding it. If you want to talk and need a hug, go see your GP. If you need to have big needles stuck in your knees, go to this guy.