Dr. Michael Cruz, MD

Otolaryngology-Head and Neck Surgery •  Male • Age 57
  
Dr. Cruz
Accepting new patients
Telehealth services available

Spokane Ear Nose and Throat

217 W Cataldo Ave Spokane, WA 99201

Make an Appointment

(509) 624-2326

Dr. Michael Cruz, MD is a Otolaryngology-Head and Neck Surgery Specialist in Spokane, WA. Dr. Cruz has more experience with Upper Respiratory Conditions and Ear, Nose, and Throat Surgery than other specialists in his area. He is affiliated with medical facilities such as MultiCare Deaconess Hospital and Providence Holy Family Hospital. He is accepting new patients and has indicated that he accepts telehealth appointments. Be sure to call ahead with Dr. Cruz to book an appointment.


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At a Glance

  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
  • Practices at Top Hospital
    Patient Safety Excellence Award™ See hospitals

Insurance Check

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Dr. Cruz accepts

Accepted insurance can change. Please double-check when making an appointment.

(509) 624-2326

Dr. Cruz accepts the following insurance:

Aetna
Choice Plus POS II
Anthem
National (BlueCard) PPO
Assurant Health
AvMed
Open Access
Blue Cross Blue Shield
Blue Card PPO
Blue Cross of Idaho
Blue Cross of Idaho PPO
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
HealthyBlue Advantage
CHAMPVA
Cigna
Cigna HMO
Cigna PPO
Great West Healthcare-Cigna PPO
Open Access Plus
Commercial Insurance Company
Coventry Health Care
Medicare Advantage PFFS
First Choice Health
First Choice Health PPO
First Health (Coventry Health Care)
First Health (Coventry Health Care) PPO
Government Employees Health Association (GEHA)
GEHA
Group Health Cooperative (GHC)
Coop Core
Health Net
Health Net PPO
HealthSmart
Humana
Choice Care PPO
Molina Healthcare
Molina
PacificSource
Premera Blue Cross
Heritage Plus
Principal Life
Providence Health Plans
Personal Option EPO
Regence Blue Cross Blue Shield
Preferred Provider Network PPN
UnitedHealthCare
Choice Plus POS
Navigate HMO
Navigate POS
Options PPO

Background Check

Healthgrades does not collect malpractice claims information for Washington
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Practice Areas

Upper Respiratory Conditions

Upper respiratory specialists diagnose and treat conditions such as infections, sinusitis, allergic rhinitis, and whooping cough (pertussis) that affect the upper part of the respiratory system, including the nasal passages, larynx, and lungs.Compare with other Upper Respiratory Conditions specialists.

Typically treats 86% more than similar doctors

Based on claims data for 3 conditions and procedures

TreatmentsTreatment Frequency
Chronic Sinusitis
very high
very high

Treatment Frequency

Dr. Cruz treats Chronic Sinusitis more than 95% of their peers

Dr. Cruz treats this condition more than 95% of their peers

Sinusitis
very high
very high

Treatment Frequency

Dr. Cruz treats Sinusitis more than 91% of their peers

Dr. Cruz treats this condition more than 91% of their peers

Allergic Rhinitis
normal
normal

Treatment Frequency

Dr. Cruz treats Allergic Rhinitis more than 73% of their peers

Dr. Cruz treats this condition more than 73% of their peers

Ear, Nose, and Throat Surgery

Ear, nose and throat care surgeons treat conditions affecting those areas through procedures such as tonsilectomy, adenoidectomy, myringotomy (ear tubes), and sinus surgery.Compare with other Ear, Nose, and Throat Surgery specialists.

Typically treats 62% more than similar doctors

Based on claims data for 11 conditions and procedures

TreatmentsTreatment Frequency
Ethmoidectomy (Sinus Surgery)
very high
very high

Treatment Frequency

Dr. Cruz performs Ethmoidectomy (Sinus Surgery) more than 98% of their peers

Dr. Cruz performs this procedure more than 98% of their peers

Sphenoidotomy (Sinus Surgery)
very high
very high

Treatment Frequency

Dr. Cruz performs Sphenoidotomy (Sinus Surgery) more than 88% of their peers

Dr. Cruz performs this procedure more than 88% of their peers

Antrostomy and Antrotomy (Sinus Surgery)
high
high

Treatment Frequency

Dr. Cruz performs Antrostomy and Antrotomy (Sinus Surgery) more than 87% of their peers

Dr. Cruz performs this procedure more than 87% of their peers

Check Dr. Cruz's experience treating your condition or procedure

Dr. Cruz's conditions and procedures:

  • Ablation or Excision of Nasal Turbinates
  • Abscess
  • Abscess Incision and Drainage
  • Abscess or Cyst Drainage or Aspiration
  • Abscess or Fluid Incision and Drainage
  • Acoustic Neuroma
  • Acute Laryngitis
  • Acute Sinusitis
  • Acute Tonsillitis
  • Acute Upper Respiratory Infection
  • Adenoidectomy
  • All Headaches (incl. Migraine)
  • Allergic Reaction
  • Allergic Rhinitis
  • Antrostomy and Antrotomy (Sinus Surgery)
  • Balloon Sinuplasty
  • Bone Cancer
  • Broken Nose
  • Caldwell-Luc Procedure
  • Cancer
  • Cervical Lymph Node Dissection
  • Chronic Adenoid Infection
  • Chronic Laryngitis
  • Chronic Sinusitis
  • Chronic Tonsillitis
  • Conductive Hearing Loss
  • Continuous Positive Airway Pressure (CPAP)
  • Cough
  • Craniectomy, Craniotomy, Surgery of Skull Base, Neuroendoscopy
  • Dacryocystorhinostomy
  • Deviated Septum
  • Diagnostic Nasal and-or Sinus Endoscopy
  • Dizziness
  • Dysphagia
  • Ear Ache
  • Ear Disorders
  • Ear Surgery
  • Ear Tube Placement
  • Earwax Buildup
  • Endoscopic Sinus Surgery
  • Endoscopic Sinus Surgery With Navigational System
  • Enlarged Turbinates
  • ENT Surgery
  • Ethmoidectomy (Sinus Surgery)
  • Eustachian Tube Dysfunction
  • Excision of Neck Mass
  • Excision or Destruction of Palate or Uvula Lesion
  • Excision or Destruction of Tongue Lesion
  • Facial Fracture
  • Fiberoptic Laryngoscopy
  • Gastroesophageal Reflux Disease (GERD)
  • Head and Neck Cancer
  • Head and Neck Surgery
  • Head or Neck Lump or Swelling
  • Headache
  • Hoarse Voice (Dysphonia)
  • Intranasal or Sinus Procedure
  • Laryngitis
  • Laryngoscopy and Laryngotomy
  • Larynx Conditions
  • Loss of Smell and-or Taste
  • Malignant Bone Cancer of the Skull, Face, and Jaw
  • Meningiomas
  • Myringotomy
  • Nasal Packing for Epitaxis
  • Nasal Septum Surgery (Septoplasty)
  • Nosebleed
  • Oral Surgical Procedures
  • Orbital Decompression and Orbitotomy
  • Osteosarcoma
  • Otitis Media
  • Outer Ear Infection
  • Perforated Eardrum
  • Peritonsillar Abscess
  • Pharyngitis
  • Posterior Nasal Pack
  • Postnasal Drip
  • Salivary Gland Stones and Inflammation
  • Sinus Surgery
  • Sinusitis
  • Skull Base Surgery
  • Sleep Apnea
  • Sore Throat
  • Sphenoidectomy (Sinus Surgery)
  • Sphenoidotomy (Sinus Surgery)
  • Tear Duct Surgery
  • Throat Pain
  • Thyroid Surgery
  • Tinnitus
  • TMJ
  • Tonsillectomy
  • Tonsillitis
  • Tracheal Surgery
  • Tracheostomy
  • Transphenoidal Surgery
  • Trigeminal Neuralgia
  • Uvulectomy
  • Uvulopalatopharyngoplasty (UPPP)
  • Vertigo
  • Vestibule and Floor of Mouth, Excision or Destruction
  • Vocal Cord Nodule
  • Vocal Cord Polyp
  • Wheezing
  • Wound Repair

Dr. Cruz's Reviews

Likelihood to recommend Dr. Cruz

4.3

Based on 45 ratings

5 Stars
80%
(36)
4 Stars
2.2222222222222223%
(1)
3 Stars
0%
(0)
2 Stars
2.2222222222222223%
(1)
1 Star
15.555555555555555%
(7)
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Dr. Cruz?
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What went well
  • Office environment (39)
  • Appointment wasn't rushed (38)
  • Staff friendliness (38)
What could be improved
  • Long wait times (30)
  • Didn't explain conditions well (8)
  • Didn't listen or answer questions (8)
RecentHighestLowestMost Helpful
Reply Flag
Initial appointment w/Dr. Cruz went better than expected. I have not always seem to be in high spirits when visiting the doctors’ office, but I’d have to say Dr. Cruz appeared to have change that, for now. Extremely professional and exceptional explanations of my symptoms; even though its in his profession, most phycians cannot seem to conduct themselves in such a manner to where I feel relaxed. Based on everything so far, it appears I am in good hands. I feel confident in Dr. Cruz to perform his recommended medical procedure.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
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Steven Driver – Aug 04, 2020
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Reply Flag
The entire experience including facility, staff and Dr. Cruz was very professional. Everything was very prompt yet didn’t feel rushed. Dr Cruz shared various brief stories about his kids and friends, which made the office visit very pleasant. Will definitely refer my friends to Dr Cruz if opportunity arises.
What went well
No results
What could be improved
No results
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Lawrence – Oct 01, 2019
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Reply Flag
Thanks to Dr. Cruz and a procedure called radiofrequency turbinate reduction, I can breathe a lot better than I've been able to for years. He is also a very kind and caring man.
What went well
No results
What could be improved
No results
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Karen Leifker – Sep 02, 2019
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Reply Flag
Excellent Dr, already had 2 procedures with him a Turbinate Reduction and the most recent one the Clarifix procedure. Great explanation of the process and support all the way. The Clarifix procedure has help me a lot at nights.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Was this helpful?
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Felix Roman in Spokane, WA – Jun 20, 2019
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Reply Flag
Was refreshing to meet a dr with an Approachable and kind personality that took the time and interest in my particular problem and symptoms. I did not feel rushed and felt he thoroughly answered All my questions and concerns. I will definitely recommend Dr. Cruise.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Was this helpful?
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J bolin in Addy, WA – Jun 11, 2019
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Reply Flag
Very knowledgeable, explained at my level, good advice.
What went well
No results
What could be improved
No results
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spokane, WA – Feb 12, 2019
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Reply Flag
What a great experience I had with Dr. Cruz. He and his staff are wonderful to work with. He has a awesome bedside manner and I breezed right through my procedure.
What went well
No results
What could be improved
No results
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Carl Burke in Spokane, WA – Jan 26, 2019
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Reply Flag
ive had doctor cruz do surgery on my nose and he explained every thing the surgery went well and i trust him and now that im in the need of a ear nose throat doctor again hes the first person i requested
What went well
No results
What could be improved
No results
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Ron in spokane valley, WA – Dec 11, 2018
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Reply Flag
I met with Dr. Cruz after a referral from my primary care physician in regards to frequent sinus infections. Dr. Cruz was able to review an MRI and explain how a deviated septum was causing a lot of sinus blockage; a few weeks later I was in for a septoplasty surgery. The surgery went wonderfully, and the worst pain only stuck around for a few days with little bleeding. Within two weeks I was feeling back to normal, and the difference is night and day! 10/10 service and professionalism.
What went well
No results
What could be improved
No results
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Trevor in Spokane, WA – Nov 08, 2018
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Reply Flag
Dr. Cruz is Awesome! He is an excellent doctor. Dr. Cruz helped perform my surgery, and afterwards he did weekly checkups on me; to make sure I was healing correctly. And to make sure I had no infections. He was always making sure I felt good and that I didn't have any new symptoms. Also he didn't want to take any chances; so if something looked a little off he made sure he took care of it right away.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Was this helpful?
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Brittney Lyons in Colville, WA – Aug 17, 2018
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Reply Flag
I was plagued by a sinus infection 4 over 5 years. Dr. Cruz Did a great job with my surgery and my follow-up. I am finally breathing well and my infection is totally gone. I would highly recommend him. Also he was very attentive in our appointments and I always felt like he had time for me
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Was this helpful?
thumbs up icon option1
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Chris in SPOKANE – Mar 26, 2018
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Reply Flag
Dr Cruz is my favorite doctor. He has helped me heal and recover form several serious sinus conditions over the past 14 years, including surgery. I trust his advice and recommendations completely. I feel very comfortable and confident in his office and care. I have recommended him to many of my coworkers and friends and they are also pleased with Dr Cruz. He is the best in Spokane in his field of practice!
What went well
No results
What could be improved
No results
Was this helpful?
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Spokane – Feb 24, 2018
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Reply Flag
I had struggled for years with sinus problems. Dr. Cruz did a fabulous job taking care of my issues and getting to the bottom of why I had the issues in the first place. The surgery was smooth and my recovery was fast. I would and have recommended Dr. Cruz to friends and family.
What went well
No results
What could be improved
No results
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Ann Frunk in Spokane – Jan 12, 2018
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Reply Flag
I liked Dr. Cruz's approach to treating me in the most least invasive way possible. He really listened to my concerns, and I felt like we worked well together.
What went well
No results
What could be improved
No results
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Jan 09, 2018
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Reply Flag
I found Dr Cruz to be very empathetic. He is calm and reassuring, and always made time to answer my questions before my surgery and during the several follow-up visits it entailed. The office staff was friendly and professional.
What went well
No results
What could be improved
No results
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Spokane, WA – Jul 18, 2017
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Reply Flag
After dealing with chronic sinusitis since 1992 and finally having a bacterial infection that was resistant to antibiotics I was referred to Dr Cruz by Dr McVey for possible surgery and/or IV antibiotics. Dr Cruz was very knowledgeable and straight forward explaining the surgery to fix the ongoing problem. Dr Cruz and his staff were very patient with me and answered all my questions. The surgery/recovery was painless and I feel relief already. I would highly recommend Dr. Cruz!
What went well
No results
What could be improved
No results
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Sharon Etheridge in Spokane, WA – Jun 01, 2017
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Reply Flag
I have always had a great experience with Dr. Cruz From getting allergy testing and starting the procedure to get shots started to finding out I needed sinus surgery and getting that taken care of. Dr. Cruz is knowledgeable, and very good at his profession, kind and patient. Its great to feel that your in great hands and that he's committed to resolving issues. I highly recommend Dr. Cruz
What went well
No results
What could be improved
No results
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Rene Olson in Spokane, WA – Mar 21, 2017
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Reply Flag
Thorough and caring. Excellent follow-through. Very pleasant to deal with.
What went well
No results
What could be improved
No results
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Nicky Savage in Spokane, WA – Mar 11, 2017
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Reply Flag
I had put off having my deviated septum fixed for over 10 years but Dr. Cruz gave me the information I needed to feel comfortable and go ahead with the procedure. There was a delay with the cat-scan results from Inland Imaging but they were still able to get me in quick. Now 4 weeks post op I am breathing better than I have for most of my adult life! I am very glad I had this procedure done and can't thank Dr. Cruz enough for being professional and respective for my needs and concerns.
What went well
No results
What could be improved
No results
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Spokane, WA – Jan 27, 2017
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Reply Flag
Dr Cruz is pretty fantastic. When I was brought in for my sinus polyps, I wasn't sure what to think. The whole situation was initially overwhelming for me. But when I had my first appointment with Dr. Cruz, All of the scary overwhelming feelings were put to rest. I was told about the surgery I would need to remove my polyps and honestly, I was completely ready for it. Because of Dr Cruz, I finally understood what was going on, and had my surgery so I can finally breathe again. It's amazing.
What went well
No results
What could be improved
No results
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Emily in Spokane, WA – Jan 27, 2017
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About Me

I find every patient very interesting.  Their medical story is unique, and will be thoughtfully, individually, and thoroughly evaluated.  Ear, nose and throat conditions are managed both medically and surgically if needed.&nb...Read more

Specialties

  • Otolaryngology-Head and Neck Surgery
  • Ear, Nose, and Throat
  • Otolaryngic Allergy
  • Rhinology
  • Sleep Medicine Otolaryngology

Education

2000
Med Coll of Wisc Affil Hosp
Residency Hospital
1996
Medical College of Wisconsin and Affiliated Hospitals
Internship Hospital

Frequently Asked Questions

Does Dr. Michael Cruz, MD offer telehealth services?

Is Dr. Michael Cruz, MD accepting new patients?

Does Dr. Michael Cruz, MD accept my insurance?

Locations

Spokane Ear Nose and Throat

Spokane Ear Nose and Throat217 W Cataldo Ave Spokane, WA 99201
1
Spokane Ear Nose and Throat9922 N NEVADA ST Spokane, WA 99218
2

Affiliated Hospitals

Check the quality of care at hospitals where Dr. Cruz treats patients.

Learn more

MultiCare Deaconess Hospital

Spokane, WA

64% Patient experience rating, 5% lower than the national average

Providence Holy Family Hospital

Spokane, WA

67% Patient experience rating, 2% lower than the national average

Providence Sacred Heart Medical Center & Children's Hospital

Spokane, WA

73% Patient experience rating, 4% higher than the national average

  • Patient Safety Excellence Award™ (2020)