Dr. Melissa Hertler, MD
Fremont Ear Nose and Throat
15 Shrine Club Rd Ste B Lander, WY 82520Dr. Hertler's Reviews
Likelihood to recommend Dr. Hertler
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How likely are you to recommendDr. Hertler?(Select your rating)
What went well
- Appointment scheduling (13)
- Office environment (13)
- Staff friendliness (13)
What could be improved
- Didn't explain conditions well (5)
- Didn't listen or answer questions (5)
- Didn't trust the provider's decisions (5)
Reply
Dr. Hertler is excellent . She did for me the best surgery a doctor can do. I appreciate for what she did and I recommend her to everyone.
Thank you dr. Hertler
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Sokol B in Milwaukee, WI – Nov 03, 2018
Reply
She didn't take seriously the symptoms I was describing to her. Instead she just wanted to do a hearing test right away. Called a week later to tell her assistant my condition was unchanged an didn't receive a call back. I had to call the office again.
What went well
- Office environment
- Staff friendliness
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Brookfield,WI – Feb 19, 2018
Reply
Dr. Hertler is just a fantastic doctor. She is very knowledgable, caring, and thorough. She actively listens to the concerns of her patients to make sure they are aware, knowledgeable, and comfortable. She is truly a "doctor" (teacher). I recommend her highly.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Greg Wolak in Palmyra, WI – Sep 15, 2017
Reply
My daughter and I went in for sinusitis and face pain. Was seen by a PA who didn't listen to a word we said, then insisted on testing us for allergies "to rule them out", despite histories of having none. Still have no allergies and got a bill for $900 each. Visit was useless and a waste of money.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Long wait times
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Chris in Milwaukee, WI – May 17, 2017
Reply
Dr. Hertler provides a high level of patient care and takes the time to know her patient. She is an excellent caregiver and an intelligent well trained physician. I have and will continue to recommend Dr. Hertler to friends and associates.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Dean in Brookfield, WI – Dec 15, 2016
Reply
Dr. Hertler is fantastic! This is the kind of doctor all others should strive to be like. She is genuinely caring, attentive, patient, and very knowledgeable.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
John in Milwaukee, WI – Oct 03, 2016
Reply
I had a great experience with Dr. Hertler and her staff. She was knowledgable, and helped explain things to me in terms I could understand. I appreciate her patience and the care I received. I would highly recommend Dr. Hertler!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Amy in Milwaukee, WI – Sep 27, 2016
Reply
Great staff! Thank you Dr. Hertler for making my visits nice and easy.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Lena in Milwaukee, WI – Sep 22, 2016
Reply
I highly recommend Dr. Hertler and Alliance ENT for their comfortable office and friendly staff. I go in regularly for my allergies and have always had a short wait time and a pleasant experience.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Anne E. in Milwaukee, WI – Sep 20, 2016
Reply
I had a 9:00 a.m. appointment and I arrived at 8:45 a.m. to complete paperwork. I was kept waiting until 9:35 a.m. Once Dr. Hertler did come into the examination room, she did not examine me, but instead explained I would need testing although the technician could not accommodate me that day and I would have to reschedule another appointment. What a waste of time! Then she sent me a bill for $306.00. I felt robbed.
What went well
No results
What could be improved
- Long wait times
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Susan B. in Brookfield, WI – Apr 02, 2016