Dr. Matthew Kaplan, DO
Pain Medicine•Male•Age 45
Accepting new patients
Telehealth services available
Preferred Spine and Pain
12319 N Mo Pac Expy Ste 350 Austin, TX 78758Dr. Matthew Kaplan, DO is a Pain Medicine Specialist in Austin, TX and has over 17 years of experience in the medical field. He graduated from Western U Hlt Sci Col Osteo Med Of The Pacific medical school in 2004. He is affiliated with medical facilities St. David's North Austin Medical Center and St. David's Round Rock Medical Center. He is accepting new patients and has indicated that he accepts telehealth appointments. Be sure to call ahead with Dr. Kaplan to book an appointment.
Dr. Kaplan's Reviews
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What went well
- Appointment scheduling (24)
- Office environment (22)
- Staff friendliness (19)
What could be improved
- Difficult to schedule appointment (6)
- Staff wasn't friendly (6)
- Long wait times (5)
Reply Flag
By far, the worst experience I have ever had with a doctor!! The first thing he did when he opened the door to see me is actually yelled at me for not having my mask on at the moment. He spent 3 minutes with me and showed absolutely no concern with what was going on with my foot. I would highly not recommend this “doctor” to anyone!
What went well
No results
What could be improved
No results
Jun 03, 2020
Reply Flag
Dr. Kaplan is very thorough and I'm very impressed with the time he gave me in clinic. He truly listened to my story and effectively put me on the best treatment plan for my pain. I am doing considerably better now and I owe it to Dr. Kaplan. Thank you for your amazing care for me.
What went well
No results
What could be improved
No results
Laura Mach – May 01, 2020
Reply Flag
I thought Dr. Kaplan and I had a good relationship, but after he installed a neural stimulator, he gave me incomplete instructions, as did the company rep, and then called me non compliant. There were no written instructions to refer to and he accused me of not responding to messages, but he clearly had two phone numbers for me. I feel betrayed bu someone that had my trust.
What went well
No results
What could be improved
- Didn't explain conditions well
- Didn't trust the provider's decisions
Dale W. Johnson – Oct 26, 2019
Reply Flag
He is the worst Dr I have ever seen. I am having my stim removed due to him placing in a wrong spot. Kept telling me everything is fine, He will tell you one thing one week then do a complete 180 the very next week, exp. "had to lift the muscle" to "I never touched the muscle" in one week. This guy should not be allowed to procedures.
What went well
- Appointment scheduling
- Wait times
What could be improved
- Office environment
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Jul 19, 2019
Reply Flag
Going to see this doctor was a waste of time and money. Very disappointed with the lack of improvement or the mere lack of concern that after two months I hadn’t shown any improvement. Apparently he has no knowledge of how to treat fibromyalgia, if Savella doesn’t work, his so called mastic bullet”. He has zero answers. Doctors like this should be required to give a refund if copayments. Actually zero stars would be an adequate rating.
What went well
No results
What could be improved
No results
May 16, 2019
Reply Flag
I was able to get right in to see Dr. Kaplan, before the end of the visit I had a MRI scheduled. By the end of the week I was getting an injection to help my pain (which it DID!) and enjoying my vacation the next day.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Round Rock, TX – Jul 25, 2018
Reply Flag
Dr. Kaplan is extremely professional, easy to talk to and has a warm personality. He identified my problem/s and took the proper steps to make sure I was pain free. His office is busy (which is a sign of a good doctor). However, he never appears rushed and always makes me feel as I am the only one there. He provides the absolute best care, and I believe, best advice and treatment during every visit. His supportive staff is friendly and efficient.
What went well
No results
What could be improved
No results
Ronnie Copland in Georgetown, TX – Mar 09, 2018
Reply Flag
Rude and unprofessional
What went well
No results
What could be improved
No results
Austin, TX – Jun 13, 2017
Reply Flag
My family and I have had great experiences with Dr. Kaplan. He has treated myself, my husband, and my daughter who had seen 6 Orthopedic Spine doctors from Austin to Dallas before getting relief by Dr. Kaplan. I would highly recommend him to anyone looking for a doctor who is patient, extremely knowledgeable, and willing to think out of the box.
What went well
No results
What could be improved
No results
CA in Round Rock, TX – Jun 03, 2017
Reply Flag
My dear friend and I went to him via referral from a physician. Drove from out of town to office in Austin in hopes of helping with pain from severe arthritis. Dr. Was not only rude but had no compassion. He was not there to help. His words were unkind and uncaring. She left the office in tears midway through the appointment. He has no idea what she has been through. He had no interest. Find a different physician who hasn't forgotten what it means to help, care and above all.....listen.
What went well
No results
What could be improved
No results
Round Rock, TX – Aug 02, 2016
Reply Flag
Worst pain ever while seeing Dr. Kaplan. He made me feel bad, like I was doing something wrong each time I asked for a dose increase of pain medicine. He started me off at a small amount, that didn't make me feel anywhere near comfortable with my pain. Also received costisone injections numerous times by Dr. Kaplan. He insisted that I did not need sedation or any medicine prior to getting these shots in my neck and back. Even one that was done at a surgical center. Felt worse not better.
What went well
No results
What could be improved
No results
Trying to live in pain is awful. in Austin, TX – Mar 03, 2016
Reply
On a scale of 1-10, my back pain was at 15. I was referred to Dr. Kaplan via an ER visit. I called his office on Monday morning, that same day his staff scheduled an appt. for me at 11:00; Dr. Kaplan arranged for an MRI at 5:00; he called me at home at 9:30 p.m. to confirm his diagnosis and scheduled me for a steroid injection the next morning, Tuesday at 8:00. He has an excellent bedside manner and showed me tender compassion. He fixed me. I could not have been better served.
What went well
No results
What could be improved
No results
Queen E Myers in Pflugerville, TX – Dec 17, 2015
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