Dr. Mark Urken, MD

Dr. Mark Urken, MD

Ear, Nose, and ThroatMaleAge 66

Accepting new patients

Dr. Mark Urken, MD is a Otolaryngology (Ear, Nose & Throat) Specialist in New York, NY and has over 40 years of experience in the medical field. Dr. Urken has more experience with Endocrine Surgical Procedures than other specialists in his area. He graduated from University of Virginia / Main Campus medical school in 1981. He is affiliated with medical facilities such as Mount Sinai Hospital and Mount Sinai Beth Israel. He is accepting new patients and has indicated that he accepts telehealth appointments. Be sure to call ahead with Dr. Urken to book an appointment.

Locations

Mount Sinai-Union Square

New Patient?
(212) 257-0039
Head Neck and Thyroid Institute10 Union Sq E # 5b New York, NY 10003
1

Head Neck and Thyroid Institute

New Patient?
(212) 257-0039
Institute for head and neck and thyroid cancer10 Union Sq E # 5b New York, NY 10003
2

At a Glance

  • Explains Conditions Well Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth This provider offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital America's 250 Best Hospitals Award™ See hospitals

More Otolaryngology (Ear, Nose & Throat) Specialists at Mount Sinai-Union Square

Dr. Urken's Reviews

Likelihood to recommend Dr. Urken

4.3

Based on 49 ratings

5 Stars
79.59183673469387%
(39)
4 Stars
2.0408163265306123%
(1)
3 Stars
2.0408163265306123%
(1)
2 Stars
0%
(0)
1 Star
16.3265306122449%
(8)
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How likely are you to recommend
Dr. Urken?
(Select your rating)
What went well
  • Office environment (37)
  • Trusted the provider's decisions (37)
  • Appointment wasn't rushed (35)
What could be improved
  • Long wait times (25)
  • Didn't trust the provider's decisions (8)
  • Appointment was rushed (7)
RecentHighestLowestMost Helpful
Reply
Terrible experience. Waited over 2 hours- waiting room was full and Covid precautions were not followed, not enough space, etc. We had to wait in the hallway and were only seen after complaining , and then the doctor rushed in and did not discuss or explain anything just had some tests ordered. A total waste of our time. The whole office feels dirty and unorganized. There is no respect for the patient's time and once they have you in the back they want to make sure they can bill your insurance but you are still waiting again.
What went well
No results
What could be improved
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Feb 24, 2021
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Reply
Dr. Urken is the best known doctor in the world. I would give him 10 stars if I could.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
4 people found this helpful
Helpful
Galina Leganof-Moschetto – Dec 25, 2020
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Reply
BEWARE!! For me, Dr. Urken has been my worst nightmare! I was a perfectly happy woman until April 25, 2019 when I had hemithyroid surgery. Luckily, it was not cancer, but since that day I have been miserable. My neck pain has been chronic ever since. I feel like someone is strangling me, lump in the throat, pressure, tightness, breathing and swallowing issues and a compromise of all neck muscles. Due to this botched surgery, I have had to seek other physicians for some answers as to how this happened from a simple thyroid surgery. Dr. Urken knows what happened on that day, but dismissed me and allowed his PA to say that the body is never the same again after surgery!! Poor or NO answers were given to me. I DONOT believe that Dr. Urken did my surgery. I believe it was his resident, or he simply had a bad day. Be careful if he was recommended to you as he was to me. Physicians should live by a code of ethics and truly care about the impact they have on a life!! In this case, MY life!!
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
3 people found this helpful
Helpful
Judith S. – Dec 12, 2020
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Reply
Was very disappointed with the wrong patient information they gave me over the fone when making my first appointment regarding insurance provider wich ended up costing me a pretty penny wich could have been avoided ... front desk quiet rood with again miss leading info reg insurance . Margherita who does the appointments is very kind caring & devoted . Dr Urken is super kind caring nice with great knowledge & nice bedside manners would recommend him in a heart beat as soon as they will take responsibility for theyr mistakes ...
What went well
No results
What could be improved
No results
1 person found this helpful
Helpful
Chana Klein – Dec 03, 2019
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Reply
So grateful that my dad was referred to Dr. Urken after 2 failed attempts of reconstructive oral surgery. My dad kissed Dr Urken’s hand for giving his quality of life back! Highly recommend this skilled surgeon!
What went well
No results
What could be improved
No results
7 people found this helpful
Helpful
NJ – May 31, 2019
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Reply
I came to Dr.Urken to get my thyroid removed due to cancer. Dr. Urken gave very clear instructions on the pre-op prep, and then, most importantly, did an outstanding job on the surgery. The thyroid was removed without complications. I was concerned that my vocal cords could be damaged by the surgery, but that did not happen. I would highly recommend Dr. Urken.
What went well
No results
What could be improved
No results
7 people found this helpful
Helpful
May 07, 2018
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Reply
I travelled to ny to see Dr Urken, Buchbinder and Okay. I was told that he was the only doctor and this was the only team of specialists who could help me. After a 2 hour consultation with the 3 doctors, I now feel that I have hope and a plan
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
5 people found this helpful
Helpful
Great Barrington massachusetts – Feb 25, 2018
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Reply
Was recommended to Dr Urken by a family Endocrinologist after explaining my biopsy results. Scheduled an appointment with Dr Urken in NYC. He took his time explaining my condition and provided me with my options. I elected to have surgery in late Feb 2017. He successfully removed my left thyroid as a ambulatory patient at Beth Israel hospital. I had minimal pain after surgery and my scare is barely visible! Dr Urken expects a full recovery. Dr Urken is a caring and compassionate person/surgeon!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
8 people found this helpful
Helpful
R Young in Central Islip, NY – Mar 28, 2017
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Reply
Dr. Urken is a fabulous surgeon who performed my complicated thyroid surgery. My recovery was remarkable, no side effects, and I was feeling fine and off meds within a week and one half. Because of my unusual condition, I had been to many doctors in NYC before choosing Dr. Urken. Thrilled that I chose him.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
7 people found this helpful
Helpful
New York, NY – Nov 01, 2016
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Reply
3 hours wait to see him and he's ignoring the situation and schmoozing outside in hallway with 7 full exam rooms all waiting inpatient for him never saw this kind of respond
What went well
No results
What could be improved
  • Office environment
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Mar 30, 2016
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Reply
Waited over 1 an hr to see Dr. He apologized for wait, but then took a call. I am a 17 year survivor. Had head and neck radiation. Need to be followed as a result. Once he saw I didn't currently hv cancer he couldn't be bothered with me. I asked him if he wld examine my ears. He said he had patients who had Cancer. I am a 2 time Cancer Survivor. I get everything re: having cancer, being a survivor & LATE side effects. Dr. Urken was the worst Dr. Not thorough. Didn't even try to connect.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
What could be improved
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
7 people found this helpful
Helpful
Susan R in New York, NY – Feb 25, 2016
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Reply
I've been to many doctors in my time for many different issues. Dr. Mark Urken is by far the most intelligent, skillful and I believe that he has a sixth sense that no other person I know possesses. I'm so privileged to have Dr. Urken in my life. He saved my life so far on two occasions and I'm forever grateful. Frank Brooklyn
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
11 people found this helpful
Helpful
Frank B in Brooklyn, NY – Feb 19, 2016
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Experience and Background Checks

Experience
Background

Background Check

No malpractice claims found for New York
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Frequently Treated by Dr. Urken

Based on treatment records, we have identified the following as areas of care that Dr. Urken treats more often than their peers. If you are unsure whether Dr. Urken treats other conditions, please contact the office at (212) 844-8775.

Endocrine Surgical Procedures

Endocrine surgeons treat conditions affecting the adrenal glands, pancreas, parathyroid and thyroid through procedures including tumor removal, organ resection or removal, and the Whipple procedure.Compare with other Endocrine Surgical Procedures specialists.

Dr. Urken is experienced in the area of Endocrine Surgical Procedures. See the graph below to learn more about his experience.

Based on claims data for 8 conditions and procedures

Treatments
Dr. Urken
Similar Providers
Thyroid Lobectomy
Thyroidectomy or Thyroid Lobectomy
Thyroidectomy
Parathyroidectomy
Normal
Frequency
High
Frequency
Very High
Frequency

Check Dr. Urken's experience treating your condition or procedure

Dr. Urken's conditions and procedures:

  • Ablation or Excision of Nasal Turbinates
  • Acute Sinusitis
  • Audiometry
  • Bell's Palsy
  • Bone Cancer
  • Caldwell-Luc Procedure
  • Carotid Ultrasound
  • Cervical Lymph Node Dissection
  • Cleft Palate
  • Cleft Palate Repair (Palatoplasty)
  • Dacryocystorhinostomy
  • Dysphagia
  • ENT Cancer
  • Evaluation and Treatment of Sleep Disorders
  • Excision of Facial Bone
  • Excision of Parotid, Sublingual, or Submandibular Gland
  • Excision or Destruction of Dentoalveolar Lesion or Tumor
  • Excision or Destruction of Palate or Uvula Lesion
  • Excision or Destruction of Pharynx Lesion
  • Excision or Destruction of Tongue Lesion
  • Fiberoptic Endoscopic Evaluation of Swallowing (FEES)
  • Glossectomy
  • Gum Cancer
  • Head or Neck Lump or Swelling
  • Hearing Screening
  • Home Sleep Study
  • Jaw Fracture
  • Laryngectomy and Pharyngectomy
  • Laryngoscopy - Laryngotomy - Laryngectomy - Pharyngolaryngectomy - Pharyngectomy
  • Laryngoscopy and Laryngotomy
  • Lip, Excision or Resection
  • Lymph Node Biopsy or Excision
  • Malignant Bone Cancer of the Skull, Face, and Jaw
  • Middle Ear Implant Candidacy Evaluation
  • Non-Cosmetic Chemodenervation
  • Oral and-or Facial Cleft
  • Oral Cancer
  • Oral Cancer Screening
  • Osteosarcoma
  • Parathyroid (Gland) Disease
  • Parathyroid (Gland) Tumor: Other than Malignant
  • Parathyroid Cancer
  • Parathyroidectomy
  • Pharyngitis
  • Rhinoseptoplasty
  • Salivary Gland Cancer
  • Salivary Gland Cyst
  • Salivary Gland Stones and Inflammation
  • Sjögren's Syndrome
  • Soft Tissue Sarcoma of Head, Face, and Neck
  • Throat Cancer (Hypopharyngeal)
  • Throat Cancer (Nasopharyngeal)
  • Throat Cancer (Oropharyngeal)
  • Throat Pain
  • Thyroid Cancer
  • Thyroid Lobectomy
  • Thyroid Scan
  • Thyroidectomy
  • Thyroidectomy or Thyroid Lobectomy
  • TMJ
  • Tongue Cancer
  • Tonsil Cancer
  • Tonsillectomy
  • Tracheal Surgery
  • Ultrasound, Thyroid
  • Vestibule and Floor of Mouth, Excision or Destruction
  • Vocal Cord Paralysis
  • Vocal Cord Polyp
  • Wheezing

Insurance Check

Search for your insurance provider

Dr. Urken accepts

Accepted insurance can change. Please double-check when making an appointment.

(212) 257-0039

Dr. Urken accepts the following insurance:

Aetna
Choice Plus POS II
Amerigroup (Wellpoint)
Medicaid
Amerihealth
Personal Choice PPO
Anthem
Blue Access (Select Network)-NY
Blue Priority (Select Network)-NY
Empire (Select Network)-NY POS
National (BlueCard Basic) PPO
National (BlueCard) PPO
Blue Cross Blue Shield
Blue Card PPO
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
HealthyBlue Advantage
CareSource
Medicaid
Cigna
Cigna PPO
Open Access Plus
Community Health Choice
Medicaid
Harvard Pilgrim Health Care
Harvard Pilgrim Health Care PPO
Health Net
Medicaid
HealthPlus
Medicaid
Medicare Advantage PPO
HealthPlus Amerigroup
Medicaid
Horizon Blue Cross Blue Shield of New Jersey
Medicaid
Humana
Choice Care PPO
Husky Health
Medicaid
inHealth
Medicaid
INTotal Health
Medicaid
Medicaid
Midwest Health Plan
Medicaid
Molina Healthcare
Medicaid
MultiPlan
MultiPlan PPO
Oxford Health Plans
Freedom Plan
Peach State Health Plan
Medicaid
Simply Healthcare Plans
Medicaid
Staywell (Wellcare)
Medicaid
UnitedHealthCare
Choice Plus POS
Medicaid
Options PPO
Oxford Liberty
Wellcare of Georgia
Medicaid

About Me

Care Philosophy

To provide expert and compassionate care for patients with benign and malignant tumors of the head and neck and thyroid gland. To expose patients to a...Read more

Biography

Dr Mark Urken received his medical degree from the University of Virginia School of Medicine after graduating summa cum laude from Williams College. Read more

Specialties

  • Ear, Nose, and Throat

Board Certifications

Education

1987
Mercy Hospital
Fellowship Hospital
1986
Mt Sinai Med Center
Residency Hospital
1983
St Elizabeths Medical Center
Internship Hospital
1981
University of Virginia / Main Campus
Medical School
1977
Williams College
Undergraduate School
,

Languages

  • English
  • French
  • Russian
  • Spanish

Awards

  • Healthgrades Honor Roll
  • Presidential Citation, American Head & Neck Society, 2003
  • Cambridge Who’s Who, 2007-2011
  • Best Cancer Doctors in America, 2006,2008,
  • Best Doctors in America, 2000-2012
  • Who’s Who in Medicine & Healthcare Third Edition, Marquis Who’s Who, 1999-2011
  • Top Doctor – The Best Doctors in New York, New York Magazine, 1995-2011
  • The Helmuth Goepfert visiting lecturer, Division of Head and Neck Surgery, MD Anderson Center, Feb 2011
  • Lester Gabrilove Award, The Mount Sinai School of Medicine, 1999
  • Phi Beta Kappa - Williams College, 1976
  • Summa Cum Laude - Williams College, 1977
  • Honor Award, American Academy of Otolaryngology - Head and Neck Surgery, Annual Meeting, 1994

Frequently Asked Questions

How can I make an appointment with Dr. Mark Urken, MD?

Click here to schedule an appointment online. New patients can also call (212) 257-0039, and for other questions, call (212) 844-8775.

Does Dr. Mark Urken, MD offer telehealth services?

Dr. Urken has indicated that they offer telehealth. Contact the office to check for eligibility for your needs.

Is Dr. Mark Urken, MD accepting new patients?

Dr. Mark Urken, MD generally accepts new patients on Healthgrades. You can see Dr. Urken's profile to make an appointment.

Does Dr. Mark Urken, MD accept my insurance?

Use the Healthgrades insurance check to verify if Dr. Urken accepts your insurance.

What are Dr. Mark Urken, MD's top areas of care?

Dr. Urken frequently treats Endocrine Surgical Procedures. See all practice areas where Dr. Urken specializes.

Where is Dr. Mark Urken, MD's office located?

Dr. Urken's office is located at 10 Union Sq E # 5b, New York, NY 10003. Find other locations and directions on Healthgrades.

What languages does Dr. Mark Urken, MD speak?

Dr. Urken speaks Russian, Spanish, and French. View profile to see all.

Affiliated Hospitals

Dr. Urken is affiliated with the following hospitals. Select a hospital below to learn more.

Learn more about how Healthgrades measuresHospital Quality.

Mount Sinai Hospital

New York, NY

66% Patient Experience Rating, 3% lower than the national average

9 Awards Received

Mount Sinai Beth Israel

New York, NY

60% Patient Experience Rating, 9% lower than the national average

5 Awards Received

Mount Sinai Morningside

New York, NY

61% Patient Experience Rating, 8% lower than the national average

15 Awards Received

Award Highlight: America's 250 Best Hospitals Award™ (2021)

Hackensack Meridian Health JFK Medical Center

Edison, NJ

54% Patient Experience Rating, 15% lower than the national average

13 Awards Received

Award Highlight: Patient Safety Excellence Award™ (2019)

Roosevelt Hospital

New York, NY

15 Awards Received

Award Highlight: America's 250 Best Hospitals Award™ (2021)