Dr. Mark Syms, MD

NeurotologyMaleAge 53

Dr. Syms
Accepting new patients
Telehealth services available

Arizona Ear Center

14418 W Meeker Blvd Ste 102 Sun City West, AZ 85375

Make an Appointment

(602) 277-4327

Dr. Mark Syms, MD is a Neurotology Specialist in Sun City West, AZ and has over 28 years of experience in the medical field. He graduated from Jefferson Medical College Of Thomas Jefferson University, Thomas Jefferson University medical school in 1993. He is affiliated with St. Joseph's Hospital And Medical Center. He is accepting new patients and has indicated that he accepts telehealth appointments. Be sure to call ahead with Dr. Syms to book an appointment.

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At a Glance

  • Offers Telehealth
    This provider offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America's 250 Best Hospitals Award™ See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals

Experience and Background Checks

Experience
Background

Background Check

Healthgrades does not collect malpractice claims information for Arizona
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Experience Check

Check Dr. Syms' experience treating your condition or procedure

Dr. Syms' Top Procedures and Conditions

Treatment Frequency
Acoustic Neuroma
very high
very high

Treatment Frequency

Dr. Syms treats Acoustic Neuroma more than 100% of his peers

Dr. Syms treats this condition more than 100% of his peers

Ataxia
treats

Dr. Syms has indicated that he treats this condition.

Bell's Palsy
normal
normal

Treatment Frequency

Dr. Syms treats Bell's Palsy more than 46% of his peers

Dr. Syms treats this condition more than 46% of his peers

Big Ears
normal
normal

Treatment Frequency

Dr. Syms treats Big Ears more than 24% of his peers

Dr. Syms treats this condition more than 24% of his peers

Bone Anchored Hearing Aid Implant
performs

Dr. Syms has indicated that he performs this procedure.

Bone Cancer
treats

Dr. Syms has indicated that he treats this condition.

Cochlear Implant Insertion
normal
normal

Treatment Frequency

Dr. Syms performs Cochlear Implant Insertion more than 63% of his peers

Dr. Syms performs this procedure more than 63% of his peers

Conductive Hearing Loss
very high
very high

Treatment Frequency

Dr. Syms treats Conductive Hearing Loss more than 100% of his peers

Dr. Syms treats this condition more than 100% of his peers

Craniectomy, Craniotomy, Surgery of Skull Base, Neuroendoscopy
normal
normal

Treatment Frequency

Dr. Syms performs Craniectomy, Craniotomy, Surgery of Skull Base, Neuroendoscopy more than 11% of his peers

Dr. Syms performs this procedure more than 11% of his peers

Rating Includes other areas of care:

  • Complex Skull Base Surgery
  • Craniectomy
  • Craniotomy
  • Craniotomy for Aneurysm
  • Craniotomy for Brain Tumor
  • Skull Base Surgery
Hide other areas of care
Deafness
very high
very high

Treatment Frequency

Dr. Syms treats Deafness more than 100% of his peers

Dr. Syms treats this condition more than 100% of his peers

Ear Ache
very high
very high

Treatment Frequency

Dr. Syms treats Ear Ache more than 98% of his peers

Dr. Syms treats this condition more than 98% of his peers

Ear Disorders
treats

Dr. Syms has indicated that he treats this condition.

Ear Surgery
performs

Dr. Syms has indicated that he performs this procedure.

Ear Tube Placement
normal
normal

Treatment Frequency

Dr. Syms performs Ear Tube Placement more than 69% of his peers

Dr. Syms performs this procedure more than 69% of his peers

Eardrum Repair
performs

Dr. Syms has indicated that he performs this procedure.

Earwax Buildup
very high
very high

Treatment Frequency

Dr. Syms treats Earwax Buildup more than 100% of his peers

Dr. Syms treats this condition more than 100% of his peers

Endolymphatic Mastoid Shunt
performs

Dr. Syms has indicated that he performs this procedure.

ENT Surgery
performs

Dr. Syms has indicated that he performs this procedure.

Eustachian Tube Dysfunction
normal
normal

Treatment Frequency

Dr. Syms treats Eustachian Tube Dysfunction more than 38% of his peers

Dr. Syms treats this condition more than 38% of his peers

Hearing Aid
performs

Dr. Syms has indicated that he performs this procedure.

Hearing Loss Due to Noise
normal
normal

Treatment Frequency

Dr. Syms treats Hearing Loss Due to Noise more than 12% of his peers

Dr. Syms treats this condition more than 12% of his peers

Malignant Bone Cancer of the Skull, Face, and Jaw
treats

Dr. Syms has indicated that he treats this condition.

Malignant Otitis Externa
high
high

Treatment Frequency

Dr. Syms treats Malignant Otitis Externa more than 92% of his peers

Dr. Syms treats this condition more than 92% of his peers

Mastoidectomy
performs

Dr. Syms has indicated that he performs this procedure.

Meningiomas
treats

Dr. Syms has indicated that he treats this condition.

Nerve Sheath Tumors
may treat

Our data suggests Dr. Syms may treat this condition. Please call to confirm.

(602) 277-4327Find providers who treat this condition

Otitis Media
very high
very high

Treatment Frequency

Dr. Syms treats Otitis Media more than 100% of his peers

Dr. Syms treats this condition more than 100% of his peers

Otosclerosis
very high
very high

Treatment Frequency

Dr. Syms treats Otosclerosis more than 100% of his peers

Dr. Syms treats this condition more than 100% of his peers

Outer Ear Infection
very high
very high

Treatment Frequency

Dr. Syms treats Outer Ear Infection more than 100% of his peers

Dr. Syms treats this condition more than 100% of his peers

Pediatric Cholesteatomas
treats

Dr. Syms has indicated that he treats this condition.

Pediatric Cochlear Implants
performs

Dr. Syms has indicated that he performs this procedure.

Pediatric Hearing Loss
treats

Dr. Syms has indicated that he treats this condition.

Perforated Eardrum
very high
very high

Treatment Frequency

Dr. Syms treats Perforated Eardrum more than 100% of his peers

Dr. Syms treats this condition more than 100% of his peers

Perforated Eardrum Repair (Tympanoplasty)
very high
very high

Treatment Frequency

Dr. Syms performs Perforated Eardrum Repair (Tympanoplasty) more than 100% of his peers

Dr. Syms performs this procedure more than 100% of his peers

Perilymph Fistula (PLF)
may treat

Our data suggests Dr. Syms may treat this condition. Please call to confirm.

(602) 277-4327Find providers who treat this condition

Stapedectomy
performs

Dr. Syms has indicated that he performs this procedure.

Stereotactic Radiosurgery
may perform

Our data suggests Dr. Syms may perform this procedure. Please call to confirm.

(602) 277-4327Find providers who perform this procedure

Swimmer's Ear
very high
very high

Treatment Frequency

Dr. Syms treats Swimmer's Ear more than 95% of his peers

Dr. Syms treats this condition more than 95% of his peers

TMJ
normal
normal

Treatment Frequency

Dr. Syms treats TMJ more than 80% of his peers

Dr. Syms treats this condition more than 80% of his peers

Dr. Syms' conditions and procedures:

  • Acoustic Neuroma
  • Ataxia
  • Bell's Palsy
  • Big Ears
  • Bone Anchored Hearing Aid Implant
  • Bone Cancer
  • Cochlear Implant Insertion
  • Conductive Hearing Loss
  • Craniectomy, Craniotomy, Surgery of Skull Base, Neuroendoscopy
  • Deafness
  • Ear Ache
  • Ear Disorders
  • Ear Surgery
  • Ear Tube Placement
  • Eardrum Repair
  • Earwax Buildup
  • Endolymphatic Mastoid Shunt
  • ENT Surgery
  • Eustachian Tube Dysfunction
  • Hearing Aid
  • Hearing Loss Due to Noise
  • Malignant Bone Cancer of the Skull, Face, and Jaw
  • Malignant Otitis Externa
  • Mastoidectomy
  • Meningiomas
  • Nerve Sheath Tumors
  • Otitis Media
  • Otosclerosis
  • Outer Ear Infection
  • Pediatric Cholesteatomas
  • Pediatric Cochlear Implants
  • Pediatric Hearing Loss
  • Perforated Eardrum
  • Perforated Eardrum Repair (Tympanoplasty)
  • Perilymph Fistula (PLF)
  • Stapedectomy
  • Stereotactic Radiosurgery
  • Swimmer's Ear
  • TMJ

Insurance Check

Search for your insurance provider

Dr. Syms accepts

Accepted insurance can change. Please double-check when making an appointment.

(602) 277-4327

Dr. Syms accepts the following insurance:

Aetna
Aetna HMO
Choice Plus POS II
Anthem
National (BlueCard) PPO
Blue Cross Blue Shield
Blue Card PPO
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
HealthyBlue Advantage
Cigna
Cigna HMO
Cigna PPO
LocalPlus
Open Access Plus
First Health (Coventry Health Care)
First Health (Coventry Health Care) PPO
MultiPlan
MultiPlan PPO
PHCS Network PPO

Dr. Syms' Reviews

Likelihood to recommend Dr. Syms

2.9

Based on 71 ratings

5 Stars
39.436619718309856%
(28)
4 Stars
7.042253521126761%
(5)
3 Stars
4.225352112676056%
(3)
2 Stars
0%
(0)
1 Star
49.29577464788732%
(35)
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Leave a review

How likely are you to recommend
Dr. Syms?
(Select your rating)
What went well
  • Office environment (44)
  • Staff friendliness (38)
What could be improved
  • Staff wasn't friendly (23)
  • Office environment (14)
RecentHighestLowestMost Helpful
Reply Flag
I was referred to Dr Syms from another ENT and he warned me about him and his bedside manner. That in itself tells you that other physicians are aware of how he treats Patients. He lacks empathy and does not tell the patient all the details. His office has not called me back and my questions are still not answered. He may be skillful w his work, but he lacks personality and bedside manner. I am not happy with the care and his staff. He has a lot to learn in regards to personal experiences. Once I follow up after surgery, I do not plan on seeing him again.
What went well
No results
What could be improved
  • Office environment
  • Staff wasn't friendly
  • Didn't listen or answer questions
  • Didn't explain conditions well
Helpful
Dec 17, 2020
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Reply Flag
Dr. Syms was very rude and unsympathetic to how my mom felt after her follow a up appointment. She was trying to ask for an extended leave of absence and he was yelling at us in his office that he couldn’t justify this. Very unprofessional do not recommend. The wait was always long and staff is not efficient when it comes to following up with insurance approvals and appointments. They are just spot on when it come to taking payments.
What went well
No results
What could be improved
  • Didn't explain conditions well
Helpful
Sep 10, 2020
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Reply Flag
Major disappointment. I am a cochlear patient and he was my surgeon. I moved out of the area and saw a different doctor due to location . I recently moved back to Phoenix and attempted to see Dr. Syms. I was told that he would not see any patient due to a location change and this was the only reason. This is not a valid reason to refuse to care for me and I consider this discrimination.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
Helpful
Aug 11, 2020
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Reply Flag
terrible! first time i was there and he was rushed , made me feel like i was dumb and wasting his time. he prescribes medicine for my ear - the pharmacist is confused because usually that type medicine is supposed to be for the nose. after not returning the RX's call or my call, he finally responds thru the patient portal and this is all he says : "it's for the nose, we discussed that" . NO, we did not discuss that. just admit it, you made a mistake. even the RX showed me that the prescription was written to be inserted in ear, not nose. and that is just one of the problems with this office.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Aug 07, 2020
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Reply Flag
Extremely disappointed. Had my one year follow up and the next week forgot to ask the doctor for a refill on my prescription. He wouldn't call in a new refill without seeing me again after I just saw him. His office said I would have to make a new appointment again (more copay $'s for him) just to get a new rx.
What went well
No results
What could be improved
No results
1 person found this helpful
Helpful
Aug 01, 2020
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Reply Flag
I had sudden hearing loss in one ear. Got in to see Dr. Syms right away. Dr. Syms was very thorough, as were my series of hearing exams. Dr. Mark Syms is a superior, and very caring specialist. He took the time to answer my questions, and ordered necessary imaging. Thank God for that, because the underlying cause of my sudden, one ear hearing loss was revealed. Now I can get the procedure I need before my condition worsens. I have already recomended him to friends and I will continue to refer others to him. I go to the Sun City West office. If you have hearing loss, or ENT related issues, this should be your specialist. The entire office staff was also polite, helpful, compassionate, and efficient. My experiences as a patient of Dr. Mark Syms exceded my expectations.
What went well
No results
What could be improved
No results
Helpful
S. Sculley – Jun 15, 2020
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Reply Flag
Of course you can make appointment fast you not have to wait long for see him
What went well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jose lucio – Aug 14, 2019
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Reply Flag
I was somewhat apprehensive about seeing this MD after reading some of the negative reviews, but my experience was positive. He was respectful, courteous, knowledgeable, and did not rush the appointment. My only criticism would be the somewhat disorganization of the office staff who kept sending me an obsolete form to fill out, but the doctor was A plus.
What went well
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
2 people found this helpful
Helpful
David Bley in Phoenix, AZ – May 03, 2019
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Reply Flag
Dr. Syms is knowledgeable and efficient. I appreciate his approach and his treatment plan for my ears. I highly recommend him to anyone with “ugly eardrums”.
What went well
No results
What could be improved
No results
1 person found this helpful
Helpful
Leah Swenson in Gilbert, AZ – Mar 13, 2019
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Reply Flag
The worst Dr. I have ever encountered. He is arrogant and has no empathy whatsoever. There is nothing worse than a Dr. that doesn’t listen to his patients. He is obviously a good surgeon but his lack of patient care makes him a terrible overall Dr.
What went well
No results
What could be improved
No results
11 people found this helpful
Helpful
Nov 04, 2018
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Reply Flag
If you’re okay with someone telling you the pain you’re experiencing in the same spot you just had surgery couldn’t be caused by the surgery and therefore not their problem then choose this guy. Maybe he had a bad day prior to my surgery but he actually made me feel ashamed that I asked for something extra to help with my immediate post op pain. I will not recommend this doctor to anyone, even my enemies.
What went well
No results
What could be improved
No results
10 people found this helpful
Helpful
Phoenix , AZ – Oct 17, 2018
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Reply Flag
Having had many Doctors , I have learned to appreciate a Doctor who cares for their patients. Dr Syms is not only a caring person, he takes time to make sure his patients understand their problems with a solution to their illness. Dr Syms is articulate, honest and direct, having a great staff that also is great helps make every visit nice, that's a 10 in my book, thanks again. Guy Romero Jr
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Guy E Romero Jr in Laveen, AZ – Jul 18, 2018
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Reply Flag
I had surgery the Friday before 4th of July and no one told me that the office would be closed the next week. I ran out of meds and couldn't get them refilled and the antibiotic that I was prescribed made me itch so badly that I was unable to take it. the person who answered the phone,Karen, is a scheduler and couldn't help me. needless to say, I have been in a lot of pain without meds. I love Linda and Dr. Syms but there needs to be someone covering when they are gone.
What went well
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
2 people found this helpful
Helpful
Ginger Morgan in phoenix, AZ – Jul 06, 2018
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Reply Flag
Dr. Syms is a wonderful doctor! He has a great bedside manner, never makes you feel rushed during your appointment, is very intelligent and honestly seems to care about his patients. All of the staff are also great, very caring and helpful. I have never found wait times to be overly long as I have read in other reviews. I feel very fortunate to have been referred to him and would highly recommend him.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Brooke F. in Goodyear, AZ – Apr 18, 2018
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Reply Flag
Dr. Syms is arrogant and incompetent. I recommend that you do not waste your time going to this man.
What went well
No results
What could be improved
No results
8 people found this helpful
Helpful
Fargo – Oct 12, 2017
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Reply
Dr Syms is such a good doctor. He really cares about his patients and works hard to help people. I definetly reccomend Dr Syms!!
What went well
No results
What could be improved
No results
2 people found this helpful
Helpful
Placentia, CA – Sep 07, 2017
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Reply Flag
I am 65 and have never reviewed a doctor before.......am compelled to write this because I am SO impressed. I've been dealing with an ear issue for several months that has made me crazy but is likely very common .... Dr. Syms listened to me, acknowledged my frustration, and explained, in great detail, what was happening to me, and what I could expect. The fact that he personally came to the waiting room to introduce himself and take me to the exam room was most astounding and appreciated!!
What went well
No results
What could be improved
No results
3 people found this helpful
Helpful
Karen in Fountain Hills, AZ – Jul 11, 2017
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Reply Flag
Dr. Syms is an amazing doctor and surgeon., He explains everything in terms that anyone can understand. His entire staff is awesome. I would not hesitate to refer him to anyone.
What went well
No results
What could be improved
No results
1 person found this helpful
Helpful
Gloria T in Peoria, AZ – Jun 28, 2017
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Reply Flag
Dr. Syms did a surgery to patch a hole in my ear drum. He was professional he answered all my questions and did a good job. I've seen ear doctors all my life and Dr. Syms is one i would reccommend. He is a good doctor.
What went well
No results
What could be improved
No results
4 people found this helpful
Helpful
Meghan in Phoenix, AZ – Jun 06, 2017
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Reply Flag
When it comes to my health knowledge and experience is what matters most. Dr. Syms is one of the leading experts in Neurotology; thorough in examination, and straight to the point in diagnosis and treatment. Him and his staff are highly trained, punctual, and quick to respond to any need or question I may have.
What went well
No results
What could be improved
No results
3 people found this helpful
Helpful
Steven Earnest in Peoria, AZ – May 24, 2017
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About Me

Biography

Dr. Mark Syms, MD is a Neurotology Specialist in Sun City West, AZ and has over 28 years of experience in the medical field. He graduated from Jefferson...Read more

Specialties

  • Neurotology
  • Ear, Nose, and Throat

Board Certifications

  • Neurotology
  • Otolaryngology

Education

1998
Tripler Regional Med Center Honolulu Hi
Residency Hospital
1993
House Ear Clinic Inc
Fellowship Hospital
1993
Thomas Jefferson University Hospital
Internship Hospital
1993
Jefferson Medical College Of Thomas Jefferson University, Thomas Jefferson University
Medical School

Languages

  • English
  • Spanish

Awards

Frequently Asked Questions

Does Dr. Mark Syms, MD offer telehealth services?

Dr. Syms has indicated that they offer telehealth. Contact the office to check for eligibility for your needs.

Is Dr. Mark Syms, MD accepting new patients?

Dr. Mark Syms, MD generally accepts new patients on Healthgrades. You can see Dr. Syms' profile to make an appointment.

Does Dr. Mark Syms, MD accept my insurance?

Use the Healthgrades insurance check to verify if Dr. Syms accepts your insurance.

What are Dr. Mark Syms, MD's top areas of care?

Dr. Syms frequently treats Deafness, Conductive Hearing Loss, and Earwax Buildup. See all procedures and conditions Dr. Syms treats.

Where is Dr. Mark Syms, MD's office located?

Dr. Syms' office is located at 14418 W Meeker Blvd Ste 102, Sun City West, AZ 85375. Find other locations and directions on Healthgrades.

What languages does Dr. Mark Syms, MD speak?

Dr. Syms speaks Spanish and English. View profile to see all.

How can I make an appointment with Dr. Mark Syms, MD?

Find contact information here to make an appointment.

Locations

Arizona Ear Center

Arizona Ear Center14418 W Meeker Blvd Ste 102 Sun City West, AZ 85375
1

Affiliated Hospitals

Dr. Syms is affiliated with the following hospital. Select the hospital below to learn more.

Learn more about how Healthgrades measuresHospital Quality.

St. Joseph's Hospital And Medical Center

Phoenix, AZ

74% Patient experience rating, 5% higher than the national average

20 Awards Received