She’s kind, caring and professional. I’m so glad to finally have a great GI doctor handling my care!

Very inexperienced. She admitted she had never treated my (serious but relatively common) condition before. Did not know where to refer me for tests. Never followed up to see if I received tests. Poor communication with other doctors in my network. For anyone with a condition like mine that if treated improperly could have harsh consequences, would recommend other alternatives.

Dr. Russell was excellent! She took her time explaining everything carefully to me regarding my issues. She is very easy to talk to and really helped me understand my diagnosis.

1) they would not give me a physical prescription, they stated they would call it in prior to my wife’s procedure. When we got to the pharmacy they had not called it in. Had to wait 1.5 hrs 2) the following day we went to the hospital for the procedure only to find out that they did not schedule the procedure with the hospital. Had to spend 30 mins on the phone and wait an additional hour. 3) I have reached out to the management team numerous times and left messages, I have not heard back from them. They will gladly accept your money and demand that you be on time. However when they make mistakes (apparently often, as one nurse told me this has been the case several times with this company) they will just ignore you and expect you to move on. Do not trust them!!!

I had a very good experience with Dr. Russell. She was warm, friendly and completely professional.