Dr. Lydia Charles, MD
New Jersey Pediatric & Adolescent Care, LLC
1680 Route 23 Ste 350 Wayne, NJ 07470Accepting new patients
Telehealth services available
Dr. Charles' Reviews
Likelihood to recommend Dr. Charles
Leave a review
How likely are you to recommendDr. Charles?(Select your rating)
What went well
- Appointment scheduling (17)
- Appointment wasn't rushed (17)
- Explained conditions well (17)
What could be improved
- Didn't trust the provider's decisions (5)
- Office environment (3)
- Appointment was rushed (2)
Reply Flag
Going in for a 'well visit' should should be 100% covered by insurance, but they always find a way to bill you or charge you for something extra.
Whether it's an extra 'screening' (i.e. extra questions when get a vaccination), or something random like a lazy-eye visit. It happens even when you didn't ask for this assessment, or when you've confirmed upfront that 'everything is 100% covered, right?'
Then it's always a head-ache, he said, she said trying to get them to correct things with the insurance company.
What went well
No results
What could be improved
No results
Dee – Dec 12, 2020
Reply Flag
Dr. Charles is nice and informative as well the staff. However, hands washing does not seem to practice frequently before examining kids. Especially with what's happening with covid, they need to be mindful of that.
What went well
- Appointment scheduling
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
What could be improved
No results
Jul 02, 2020
Reply Flag
Filthy office and horrible staff
What went well
No results
What could be improved
- Office environment
Jun 11, 2020
Reply Flag
Horrible doctors and office manager is very disrespectful, incompetent and rude.
What went well
No results
What could be improved
- Office environment
Jun 11, 2020
Reply Flag
Doctors have no clue how to care for patients. Beware!!
What went well
No results
What could be improved
- Didn't trust the provider's decisions
Jun 11, 2020
Reply Flag
This doctors office is terrible! The doctors do the minimum and rush to leave. They don’t see a patient, they care about how many people they can get through the door $$$. only motivation is money! run fast! they don’t care about your kids, They are very uneducated.
What went well
No results
What could be improved
- Didn't trust the provider's decisions
Jun 11, 2020
Reply Flag
Staff is nice. Office is clean. The downfall with this office is that they have chosen to charge patients extra to get a flu test or strep test when you can get them free at urgent care... $45 each to be exact and if you don’t have the money they make no exception you have
to pay right there and then. So my insurance pays her for the visit and then she charges extra for a routine test. I think it’s absurd and abuse of power.
What went well
No results
What could be improved
- Didn't trust the provider's decisions
Jan 28, 2020
Reply Flag
Dr. Charles and her staff are great!
She remembers her patients, she's informative, great at figuring out exactly what is wrong. So glad I found her!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Mar 18, 2018
Reply Flag
Being a first time mom I had many concerns about baby, especially picking a pediatrician. Dr. Charles is humble and truly demonstrated a concern and love for our daughter. She is very knowledgeable and gives great advise. I schedule appointments easily and quickly. Her office is extremely clean and kid friendly, as is her staff. I have called and received a response within a 30 minutes if she's with other patients. For any emergency she was able to see us immediately. I recommend her!
What went well
No results
What could be improved
No results
Kimberly in West Milford, NJ – Aug 30, 2017
Reply Flag
Weekend receptionist is wonderful and all of the staff are so kind. I am usually able to get right in when my daughter is sick, especially on the weekends! Dr. Charles is sweet and gentle. Clean and bright office. Very pleased! :)
What went well
No results
What could be improved
No results
LgG in Pompton Plains, NJ – Aug 19, 2017
Reply Flag
My 3 children have been seeing Dr. Charles regularly for almost 17 years (we 'followed' her from her previous practice). She is professional and caring, friendly, and interacts nicely with kids of all ages. She is open to discussing any concerns with parent or child. The office staff is courteous and we do not ever have to wait very long.
What went well
No results
What could be improved
No results
Little Falls, NJ – Jul 13, 2017
Reply Flag
She is courteous, professional, and really listens to what I may be concerned with.
What went well
No results
What could be improved
No results
Wanaque, NJ – Dec 19, 2015