Dr. Luisa Cueto, MD
Mydoc Womens Health Specialists LLC
8756 Boynton Beach Blvd Ste 2400 Boynton Beach, FL 33472Accepting new patients
Dr. Cueto's Reviews
Likelihood to recommend Dr. Cueto
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What went well
- Explained conditions well (80)
- Listened & answered questions (80)
- Appointment wasn't rushed (79)
What could be improved
- Long wait times (14)
- Difficult to schedule appointment (12)
- Office environment (11)
Reply Flag
I'm giving them a two because it is extremely hard to get an appointment since they don't answer the phones. I'm a current patient and called yesterday to follow up with my doctor. I was on hold for about 20 minutes and then it sounded like they picked up and hung up. I did it again and held for about 15 minutes and the same thing happened so I called once again and I pressed 9 to get a call back and still waiting. It's really disappointing because for them most part all of the RNs are great but I might have to change practices since it's so hard for them to answer the phone and call you back.
What went well
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
What could be improved
- Difficult to schedule appointment
Apr 08, 2021
Reply Flag
She is totally dedicated to helping her patients. She listens, ask questions, advises...
What went well
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
What could be improved
No results
LillianS – Mar 31, 2021
Reply Flag
If you actually get an appointment and get to see Dr. Cueto during your appointment that experience is great. I've waited over a month to see her, only to find out the day of the appointment that she isn't available and that I will be seen by an PA/NP. Everything else is a hassle and quite frankly disappointing. This goes from making and appointment, wait time to see the physician, organization with follow up,
treatment, and faxing medications. There are alot of moving parts/ people but alot of confusion and lack of communication in the office. I called four times for a medication that was supposed to be ordered. The medication has yet to be called/faxed to my pharmacy. My last visit was this week. I will be finding a new provider because it truly feels like you are in a assembly line. The quality and lack of customer service has been an issue at this practice since 2017. Find a practice that truly cares
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Long wait times
- Appointment was rushed
- Didn't trust the provider's decisions
Find another practitioner – Jan 30, 2021
Reply Flag
I have been with dr Cueto for several years in Boyton, no complaints but days ago I made an appointment for the Boca Raton office they asked me for my driver license and my insurance I wait and to my surprise, it is a nurse who does my exam I asked her to do the blood test as always. After I went home they call me to tell me that my insurance does not cover what I have to pay It is absurd I made my appointment they asked for my insurance I got the appointment they asked for my insurance and after seeing me they told me that my insurance did not cover it does not make sense. They are going to send me a bill to pay......
What went well
No results
What could be improved
No results
kiki – Dec 14, 2020
Reply Flag
First visit... Tons of in-office paperwork & many questions duplicated. Yet they have a portal! I wasted plenty of time registering ahead of time for nothing. They then took my license/insurance & asked me to remove my mask DURING COVID so they can take a picture. I was floored that a doctor’s office wanted a patient to remove their mask in a small waiting room during a pandemic. Plus, why do they need a photo when they already have my photo id? Intrusive. I then waited 45 minutes in the exam room half naked just to see a nurse practitioner - no doctor. Upon checkout I was pressured to fill out a handwritten survey in a tiny room where 2 other people work less than a few feet from one another. I said I would do one online & got ‘here’s an ugly plastic cup if you do it now’. Why? So u can throw out the neg. reviews? Worse, they charged $250 upfront for a sonogram when I only owed $20. I’ve been trying to get a refund for a month, but 6 calls later, still no refund to my credit card
What went well
No results
What could be improved
- Office environment
Chart – Nov 18, 2020
Reply Flag
I booked an appointment for a video visit with this physician. She did not show up to our appointment. Instead, a nurse called me on the phone. I had questions for a physician that I was not able to get answered. Having someone not even the provider you as a patient book with call you when you are supposed to video chat is quite bizarre. She was the only gynecologist in my area available to video chat so I had booked an appointment with her for that specific reason. I had questions I needed to ask a physician in a more face to face setting.
What went well
No results
What could be improved
No results
Nov 11, 2020
Reply Flag
DR. CUETO DELIVERED MY FIRST BABY BACK IN MARCH 28 , 2000. SHE WAS AND IS THE BEST!!!!
What went well
No results
What could be improved
No results
MELISSA – Mar 25, 2020
Reply Flag
Dr. Cueto is very caring and takes time with her patients; you don’t feel rushed. She makes you feel comfortable and at ease which reduces the anxiety felt by many women who see their gynecologist.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jan 29, 2020
Reply Flag
The accounting department refuses to put the correct coding on my insurance claim and wants me to pay $216.00 out of pocket. My insurance is the best so it is the doctors fault. I hope the doctor reads this because I can not get to her.
What went well
No results
What could be improved
No results
Diane Incardone – Dec 29, 2019
Reply Flag
I love Dr. Cueto and all her staff, the office is amazing, starting with front desk and receptionists, nurses and completing with Dr. Cueto herself. They are very kind, caring people, never felt rushed, always answering all my health related questions. I am blessed to have Dr.Cueto and Katie as my physicians, person can not ask for better healthcare providers, they treat you like a family, they always follow up and get back to me if I have any questions. Also I would like to mention Melissa, the ultrasound technician, she is amazing the way how she helps you to be comfortable during your procedure, very knowledgeable, caring and kind person, I really appreciate her and whole entire staff very much! Thank you always being there for me!
With biggest respect, Sevda.
What went well
No results
What could be improved
No results
Sevda – Oct 16, 2019
Reply Flag
Does this office answer their phone? The online appointment option is great but their mailbox is full and there is no way to reach the receptionist unless it is an emergency. Anyone else have this problem? Alternate phone number?
What went well
No results
What could be improved
No results
Aug 17, 2019
Reply Flag
I’ve never felt more comfortable going to an OBGYN. They explained everything to me! No one has ever taken the time to do that. They make getting appointments and diagnostic tests so easy. It really helps reduce the anxiety of going.
What went well
No results
What could be improved
No results
Apr 09, 2019
Reply Flag
I went to Dr. Cueto’s office last November. She had been highly recommended by friends who have been her patient for over 10 years. There was a 2 hr. wait in her office. I was scheduled for a Hysteroscopy at the hospital. Dr. Cueto couldn't perform the procedure. So results were inconclusive. I suffered from anxiety, not knowing if I had Endometrial Cancer. Hysteroscopy/Conization was recently done by an oncological Obgyn who successfully did the procedure, for $8000(haven’t met my deductible.
What went well
No results
What could be improved
No results
Apr 04, 2019
Reply Flag
This is the best office ever! I have been going to Dr. Cueto for over 20 years and she delivered both my kids. The staff here is absoute wonderful. Trully recommend them.
What went well
No results
What could be improved
No results
Monica Isaza-Deal – Jan 24, 2019
Reply Flag
She is always deeply concerned about her patient's well being. She doesn't rush through the exam in order to deliver the best service to her patient.
What went well
No results
What could be improved
No results
FL – Jan 15, 2019
Reply Flag
I just had a an appointment with Dr Cueto. She gives a very thorough exam. She is a compassionate and caring person. I highly recommend dr cueto.
I previously sent a negative review about the staff. They have reached out to me and they helped me understand what had happened that caused me to be unhappy. They contacted me and they were very responsive to my complaint.
What went well
No results
What could be improved
No results
Nita messinger in Lake worth – Dec 14, 2018
Reply Flag
Dr. Cueto, is Amazing!! I Hate Doctor visits but with Dr. Cueto makes them so easy she very Laid back and knows what she's doing. You can tell she cares for her patients. Her staff is pretty great as well, Alejandro is nice and is always smiling and also knows what he is doing. Melanie is great as well, she knows me by name always smiling and friendly and she sometimes answers the phone when I have to make an appointment she is very courteous and amazing as well. Thank you all The best ever!!
What went well
No results
What could be improved
No results
Kim in Boca – Dec 06, 2018
Reply Flag
Dr. Cueto was ill so I was seen by Sabna ARNP. She was so kind & empathetic & put me at ease while discussing an uncomfortable situation. I absolutely love this office. From the front desk, the lab, the M.A.’s, to the providers, everyone is wonderful!
What went well
No results
What could be improved
No results
Kim in Deerfield Beach, FL – Dec 05, 2018
Reply Flag
everything was great!!
What went well
No results
What could be improved
No results
Blanca Rincon in ton, FL – Dec 01, 2018
Reply Flag
Dr. Cueto was on a surgery so I saw the nurse practitioner Dr. Sapna and it was wonderful. The whole experience from beginning to end was excellent . Love this office and I am glad I live very close.
What went well
No results
What could be improved
No results
Referral from friends in Boca Raton – Nov 30, 2018