Dr. Leonardo Palau, MD
Infectious Disease Medicine•Male•Age 64
Accepting new patients
Houston Center for Infectious Diseases
1111 Medical Plaza Dr Ste 170 The Woodlands, TX 77380Dr. Leonardo Palau, MD is a Infectious Disease Specialist in The Woodlands, TX. He is affiliated with medical facilities such as CHI St. Luke's Health - The Woodlands Hospital and Memorial Hermann Northwest Hospital. He is accepting new patients. Be sure to call ahead with Dr. Palau to book an appointment.
Dr. Palau's Reviews
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What went well
- Office environment (16)
- Appointment scheduling (14)
- Staff friendliness (13)
What could be improved
- Didn't listen or answer questions (6)
- Didn't trust the provider's decisions (6)
- Appointment was rushed (5)
Reply Flag
Great doctor but awful office staff. I had overpaid them, and have spent eight MONTHS! trying to collect my overpaid amount. I even had Aetna call them, twice! I recommend speaking directly with their office manager rather than a billing person!
What went well
No results
What could be improved
No results
Frustrated – Apr 30, 2020
Reply Flag
The office is pushing patients through like cattle... Overbooked, not enough time for the Dr to prepare for followup visits, always a long wait and never an empty chair. When I went back for my followup after my STAT blood work, Dr. Palau acted like it was the 1st time he'd seen me (it had only been 5 days since the previous appt), hadn't even seen my test results, and his staff had to request them (which took another 20 min, after I'd been waiting in the waiting room for over an hour). The staff questioned me about getting a flu shot... I finally conceded and then they let me leave without giving the shot to me. After 3 visits I ended up being referred to another type of physician elsewhere and it took 2 weeks for his staff to get my records sent over to the new Dr., after several requests from myself and the new Dr office staff. I would never recommend this office to anyone critically ill... It's just a $$$$ maker, no concern or compassion...
What went well
No results
What could be improved
- Difficult to schedule appointment
- Staff wasn't friendly
- Long wait times
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Kristi Beard – Feb 22, 2020
Reply Flag
Staff was distracted. Dr Palau was busy and dismissive. He's a terrible listener. Disappointed to see the lack of compassion and understanding that is essential in health care.
What went well
No results
What could be improved
- Didn't explain conditions well
- Didn't trust the provider's decisions
Lost my trust – Aug 21, 2019
Reply Flag
I have been going to Dr. Paula for approximately a year. Dr. Paula appear to be a nice guy, but several mishap took place over the year I was seeing the doctor. I have been taking a particular medication for approximately 14 years, and was taking two tablets daily. However, upon on seeing this doctor him or his nurse wrote a prescription stating take one tablet per day. His staff is not courteous, caring nor friendly. Prescribing wrong dosage can cost a person their life or serious complications
What went well
No results
What could be improved
No results
Dec 09, 2017
Reply Flag
Dr Palau and his group have saved both my parents lives.
What went well
No results
What could be improved
No results
Spring, TX – Sep 24, 2017
Reply Flag
Dr. Palau and staff are the best. He takes the time to talk with you on a professional and personal basis. All of his staff are so friendly and treat you as if you are their only patient. Thank you Dr. Palau and team for your A+ care!!!
What went well
No results
What could be improved
No results
Janice in Humble, TX – Jul 01, 2016
Reply Flag
Dr. Palau is so caring and compassionate!
What went well
No results
What could be improved
No results
Amy Kramberger in Spring, TX – Dec 22, 2015