Dr. Laura Mason, MD
Accepting new patients
Dr. Laura Mason, MD is a Neurology Specialist in Hendersonville, NC. She is affiliated with AdventHealth Hendersonville. She is accepting new patients and has indicated that she accepts telehealth appointments. Be sure to call ahead with Dr. Mason to book an appointment.
50 Doctors Dr Ste 1
Accepting new patients
Telehealth services available
Dr. Laura Mason, MD
Neurology
AdventHealth Medical Group Neurology at HendersonvilleHendersonville, NC 28792
50 Doctors Dr Ste 1
Dr. Mason's Reviews
Likelihood to recommend Dr. Mason
Leave a review
How likely are you to recommendDr. Mason(Select your rating)
What went well
No reviews yet
What could be improved
No reviews yet
Don’t recommend! Won’t spend even enough time with you to get speak, no real exam for a diagnosis, non empathetic , and frankly rude. My first consultation was a joke. Not going back and seeking more professional neurologist.
What went well
No results
What could be improved
- Office environment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Courtney Ray-Smith – Apr 18, 2021
One of the best. She’s been my Dr. since 2017. Can’t say enough good about this Dr..
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Joe Colosi – Aug 24, 2020
Went to Dr, Mason ONCE. She was expecting, and I certainly feel that was what was on her mind. She did not take any notes at all (I am a chronic Migraine sufferer). She kicked off her shoes during the consultation and played with her feet. Not compassionate, not interested, defensive. Certainly a zero in my estimation.
What went well
- Staff friendliness
What could be improved
- Appointment was rushed
- Didn't listen or answer questions
- Didn't trust the provider's decisions
Aug 06, 2020
A very short time was spent for a first visit. The doctor was quick to prescribe medicine without seeing how it would interact with my other medications (I had a bad experience with it). She was obviously knowledgeable but cool and distant, unlike my previous neurologists in other locations before I moved to Asheville.
What went well
- Office environment
- Staff friendliness
What could be improved
- Difficult to schedule appointment
- Appointment was rushed
- Didn't listen or answer questions
Jun 23, 2020
First class, Dr Mason listened and explained my options, and answered thoroughly all of my questions.
May 12, 2020
Dr mason has always listened and responded to my questions. She diagnosed my issue quickly and was spot on. I highly recommend her.
What went well
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jim Walker – Feb 03, 2020
After waiting over a month for a new patient appointment, the office called to cancel 2 business days before. They wanted to reschedule another month away.... No thank you.
Laura – Jan 24, 2020
Not being one that goes to the Dr. but once a year, I had a medical issue come up and she was the only Neuro physician I could get into within a week. As some of the other reviews stated she was very disengaged. It was like I was the Dr. and she was patient. I kept asking questions and couldn't get much out of her other than she seemed like she was in a hurry. When I left with no diagnosis or feedback other than "get counseling" I soon figured out why she was so easy to get into. Never even said, please come back if you continue to have issues. My spouse is a healthcare executive and was surprised by her lack of compassion.
Jul 23, 2019
Terrific!!! Took time to explain that changes in my husbands symptoms and professionally answered mine as his care taker!!!! Couldn’t be more pleased!!!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Joyce in Asheville r – Jun 12, 2019
She was awful. From the moment she stepped into the room she acted as if we were wasting her time. in the very short 10-minute "exam," she proceeded to tell me that my diagnosis of MS was incorrect, without even viewing my previous records from my neurologist in New York who diagnosed me with MS based on the required criteria. She did not validate any of my symptoms, and though she stated that she was not there to assist me in getting a proper diagnosis, she proceeded to tell me that I probably had a rare but debilitating chronic pain syndrome, of which there is really no treatment for. She got up to leave and realized that she had not even examined me yet, so quickly had me follow her finger left to right, touch my nose then her finger, rub both arms and legs to ask if it felt the same, AND THAT WAS ALL. This was after she told me that I do not have MS and removed it from all of my records! I am disgusted by her terrible bedside manner and complete lack of compassion. STAY AWAY!
What went well
- Wait times
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Michelle in Asheville, NC – May 26, 2019
Dr. Mason was very attentive. She listened to my history , asked questions and answered my questions. She was unhurried and her calm demeanor made me very comfortable. I highly recommend Dr. Mason.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Ramona Grier in Fairview , NC – Jan 29, 2019
I have no words to describe how lucky I feel to have Dr. Mason as my neuro. I was diagnosed with MS app.12 years ago and for many years made no advances in my treatment. Eventually I left my Mission Health neuro and searched for something better. Dr. Mason was a God sent. She is truly caring and kind in every way. She takes the time to listen and really does care what you have to say. Her assistant Orlando is beyond exceptional . She is far and away superior in every aspect of her job.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Rob M. in Hendersonville , NC – May 18, 2018
Very disappointed in the treatment we received. We made an appointment to discuss my headaches and loss of balance issues with Dr. Mason. She was very rushed and barely took the time to find out why we were there. The entire visit lasted less than 5 minutes. She seemed annoyed when I told her I had a headache and if she could talk slower. She was dismissive and interrupted us as we tried to ask additional questions. We left very disappointed and felt we had wasted our time.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
What could be improved
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
John Mazur in Bryson City NC – Jan 08, 2018
DR MASON IS AMAZING, she truly does care about her patients. She listens to what they are saying. I have already recommended her to some of my family.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Amber Hall in Sylva, NC – Oct 12, 2017
I don't know what I would have done without Dr. Mason she found a diagnosis that 5 other doctors couldn't. I will forever be greatful for her help.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Mandi Neumann in Highlands, NC – Jun 05, 2017
I certainly would recommend Dr. Mason. She is thorough, orders appropriate exams (ie X-Rays), and LISTENS!!! She follows through with patient teaching. Responds timely!!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Ben J in Hendersonville, NC – Jan 18, 2017
Wonderful physician with great bedside manner.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Anniston, AL – Oct 14, 2016
Dr. Mason is caring and knowledgeable. She has helped me tremendously and I highly recommend her as a neurologist!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Anniston, AL – Oct 13, 2016
Has a kind, caring and knowledgeable demeanor, actually LISTENS! Very professional and intelligent! Best and most consistent interest and time spent with ME concerning my care...her attention is on me, the patient EVERY TIME!!!!
Staff is SUBURB!!! The Staff is as good as the Physician!!!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Timmye C in Columbus, NC – Oct 12, 2016
Dr. Mason is very knowledgeable in her field, but more importantly she truly cares about her patients and making sure they all get the best treatment possible. I would definitely recommend her to anyone that needs to see a neurologist.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jane D. in Weaverville, NC – Oct 11, 2016