Dr. Laura Costello, MD
Robert H. Dropkin MD Laura A Costello MD Obgyn Llp
6 EXECUTIVE PARK DR Albany, NY 12203Accepting new patients
Dr. Costello's Reviews
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What went well
- Office environment (19)
- Staff friendliness (18)
- Wait times (18)
What could be improved
- Didn't explain conditions well (9)
- Difficult to schedule appointment (9)
- Appointment was rushed (8)
Reply Flag
I was placed on a birth control pill over a year ago. I was told that I would need a 3 month check in just to see how the bc was affecting me. When I called to make that appointment they said no come back in a year. Its been almost 2 years and they still wont see me or hear my concerns. Also every time I have to renew my prescription it is a whole deal and leaves me without pills for a couple days ruining my cycle.
What went well
- Staff friendliness
- Wait times
What could be improved
- Didn't listen or answer questions
Jan 13, 2021
Reply Flag
honestly, the exam was the best part. I didn't feel like she listened to my concerns at all and made me feel stupid for bringing them up. She didn't take any of my questions seriously and it was overall a terrible experience, will not be going back.
What went well
No results
What could be improved
No results
May 02, 2020
Reply Flag
I am very comfortable with Dr. Costello, she’s very pleasant and down to earth, efficient though I never feel rushed. She is well educated and inspires confidence with her low key approach, I would highly recommend her.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
May 09, 2018
Reply Flag
Poorly managed office, flustered reception staff, no EMR, so no access to your records online. Questions to the nurse take far too long to get answered (6+ hours, sometimes days). When you finally get a hold of the nurse, recommendations are not very helpful, since most things need the provider's insight. When you finally get to consult with Dr L Costello in appt, she is negligent. 2/2 medical issues I resolved APPROPRIATELY with a second opinion, independently. Awful, unsettling experience.
What went well
No results
What could be improved
No results
Albany, NY – Nov 21, 2017
Reply Flag
Very skillful and compassionate doctor with a wonderful sense of humor.
What went well
No results
What could be improved
No results
MC in Watervliet, NY – Nov 02, 2016
Reply Flag
Told I had to wait 3 months for an appt because I had not been there in 2+ years and was considered a "new patient". I had multiple deaths in my family & an elderly mom going through cancer, but ok, I let it get away from me, I can wait 3 months. 3 weeks prior to the appt the office calls and tells me they have to cancel & I have to wait ANOTHER 3 MONTHS for a new appt.They have earlier appt's available, just not for me. Keep your unbending policies and poor service, I won't be back.
What went well
No results
What could be improved
No results
KB in Schenectady, NY – Aug 10, 2016
Reply Flag
I have been using Dr. Costello Medical services for over 25 years. DR. Laura Costello is highly ethical, caring and does her OBGYN work with the greatest of skill and expertise.
What went well
No results
What could be improved
No results
Renee in Albany, NY – Jun 03, 2016
Reply Flag
I brought my 17 year old daughter for an appointment with her. My daughter wanted an IUD, but Dr. Costello is opposed to giving sexually active teens IUDs and ended up referring her to Planned Parenthood, who inserted the IUD with no issues. Dr. Costello admitted that both the CDC and the American College of Obstetricians and Gynecologists endorse the use of IUDs in sexually active teens as being both safe and highly effective and that she interjects her personal feelings over science.
What went well
No results
What could be improved
No results
Mary in Albany, NY – Jan 04, 2016