Patient satisfaction ratings and reviews are based on personal opinions. Before you choose any doctor you should take into account their background, training, specialized experience AND their patient satisfaction to ensure they are the right fit for you.
Finding the intersection of your values and a patient's values will create the precise and intense moment of discovering the "right thing" to do. When chaos runs wild, it is hardest sometimes to sit on one's hands and to do nothing although that is precisely what is called for. When in doubt, ask your patient... they know what's really wrong! There has never been a medical technology created to soothe the human spirit like a well-performed history and physical exam (listen and touch).