Dr. Karen Thampoe, MD
21238 Kingsland Blvd Katy, TX 77450
Accepting new patients
Telehealth services available
Dr. Thampoe's Reviews
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What went well
- Appointment scheduling (127)
- Office environment (123)
- Trusted the provider's decisions (122)
What could be improved
- Appointment was rushed (41)
- Didn't explain conditions well (37)
- Didn't listen or answer questions (37)
Reply Flag
The office management is atrocious. I went to this doctor for two years. She pushes you to take unnecessary tests. Every visit I had to wait for at least an hour to see he for no more than 2 minutes each time. I had no time to discuss questions or issues with her as she appeared to be way over booked.
What went well
No results
What could be improved
- Didn't trust the provider's decisions
Feb 08, 2020
Reply Flag
Aboslute scam of a practice. I came in as a new patient for a prescription medication I've been on most of my life. Took 2 hours from the time I walked in to leaving and these visit only take about 20 mins. They ran a bunch of unnecessary tests that no doctor has ever run for this type of visit, of course billed insurance $2500 and sent me a nice bill for the rest. Never have I had a doctor's office abuse insurance and run as many bogus tests as this office. I'm in great health and it was completely unnecessary. I should have listened to my gut and left immediately. They are only after your money. The doc saw me for less than 5 mins, wanted me to do some sleep study that was pointless, likely to charge me more, and was out the door. AVOID this place at all costs.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Staff wasn't friendly
- Long wait times
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Scam of a practice – Oct 21, 2019
Reply Flag
I saw the doctor once. There was no discussion over my lab results, but she called in 4 "prescriptions" for vitamins, though my levels were high in several of these areas. I had to go in, no appointment, to talk to someone, not the doctor, about these prescriptions and was told that 3 of 4 were a mistake and that I should not take them. These "prescriptions" were done through a pharmacy no one has heard of and had to be delivered, paid for in advance, and I had no idea what they were because the doctor did not talk to me even when I called to ask. All tests for my physical were billed to out-of-network businesses, costing me over $2,000 after insurance. Then it has taken almost 2 months of requests to have my medical records sent to a new doctor without success, all paperwork is properly filled out. I went in to Dr. Thampoe's office in person to request my record and was told that they charge a fee of $175 for medical record copies. This is against medical board requirements.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
What could be improved
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Sep 10, 2019
Reply Flag
My son has been going to this physician for at least two years. They never bill the proper insurance, and when I call them and leave messages, they don’t call back. They also have an INVALID email that you are supposed to use for billing concerns. She might be a good doctor, but the billing and customer service are AWFUL. I have worked in healthcare for 25 years. This is the first time I’ve been compelled to do an online review. Unacceptable.
What went well
No results
What could be improved
No results
Jun 22, 2019
Reply Flag
Excellent service. Love al of the staff. Dr thompee isvery personalble. Hughlyrecommend.
What went well
No results
What could be improved
No results
Debbie in Katy, TX – Nov 12, 2018
Reply Flag
I don't know how can she get those stars. My 1st-time visit was horrible. Waiting for 2 hours but see her 20 seconds. Those 20 seconds visit she charged $530 plus $100 lab work. I have not received the lab report until now but the bills. I was naive to gave her 2nd chance. But it turns out the same. She did not even come but only the nurse, and lab work was ridiculous expensive and useless. Her manager knows nothing even the bill. So don't see her.
What went well
- Appointment scheduling
What could be improved
- Office environment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
katy, TX – Sep 27, 2018
Reply Flag
This place doesn't even deserve a star. It was my first time coming to see Dr. Thampoe. The doctor spends the most five minutes not to mention the waiting time for the doctor to come in in the examination room. My appointment was at 11:40 am and i left the office at 1:35pm. The doctor and nurses totally forgot about that i was in the waiting room is not until a came out. everyone in the front office ignored that i was there standing and is when i said is somebody going to help me. They fetch t
What went well
No results
What could be improved
- Office environment
- Staff wasn't friendly
- Long wait times
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Joanna in katy, TX – Sep 18, 2018
Reply Flag
Dr Karen Thampoe is very thorough with her care for me and my relatives. I have been with her a very long time. Love her down to earth nature also
What went well
No results
What could be improved
No results
Bridgette Talley in Katy, TX – Oct 28, 2017
Reply Flag
One hour waiting time every time. Poor scheduling, horrible organization, lack of responsiveness and misdiagnosis. Finding an alternative for my mother that has their act together. This place definitely does not.
What went well
No results
What could be improved
No results
Ron in Katy, TX – Jun 03, 2017
Reply Flag
A complete joy. The Dr. always has a smile on her face which puts you at ease. I find that she always has time to answer my questions in a fashion that you do not require a medical degree to understand. She takes her time and does not make you feel hurried which I appreciate. After seeing several Doctors that I did not care for in several ways. I feel I won the lotto with Dr. Thampoe. I look forward to a long Doctor patient relationship. I would feel awful if I did not mention her staff.
What went well
No results
What could be improved
No results
Robert Alan Johnson in Katy, TX – May 09, 2017
Reply Flag
Dr Thampoe has been my doctor for more than 7 years. I completely trust her and her care. She listens well, is open to suggestions, takes time to answer questions. I never feel rushed when I see her. I feel like Dr Thampoe is a partner with me in my health care.
What went well
No results
What could be improved
No results
Sarah Bailey – Apr 12, 2017
Reply Flag
I have gone to Dr. Thampoe twice for a yearly physical. She is prompt for the appointment time. She spent time with me, she was not rushed or hurried. She asked questions and listened to me. She was very through and I would highly recommend her.
What went well
No results
What could be improved
No results
Dorothy Kelley – Mar 31, 2017
Reply Flag
She is a genuine person who provides logical guidance to her patience. I found her by chance online, gave it a shot, and she's probably been my most memorable and supportive doctor I've had ever.
What went well
No results
What could be improved
No results
Nancy Bayer – Mar 28, 2017
Reply Flag
She was a very patient doctor, listened to all of my concerns and helped me out tremendously. I am thankful for her services and definitely recommend her as a doctor.
What went well
No results
What could be improved
No results
Amira Mercado – Mar 24, 2017
Reply Flag
I have not come across any other caring doctor like Dr. Thampoe She is very gentle, intelligent and a great listener. She examined me and also listened to my emotional problems that I shared with her and suggested ways out to help me. She was very patient with me and made me feel at home. I am very impressed by the way she cared for and treated me.
What went well
No results
What could be improved
No results
Louise Lawler – Mar 18, 2017
Reply
The employees are so unprofessional here. Took 7 phone call 2 visits 3 faxes, Still got the referral wrong. They are clueless, kept no record. I had to give same information 3 times. Unbelievable, I will need to find a different Doctor for my father. The Doctor has no time to listen.
What went well
No results
What could be improved
No results
Mohi in Katy, TX – Mar 03, 2017
Reply
I will never go back. No bedside manner at all. Doesn't seem to care or listen. Insist on a lot of tests. Her staff is terrible too. The gal that drew my blood, did something wrong. Ruined by white blouse with blood. The reviews like mine are accurate. I can't imagine having a good experience there. I warned you.
What went well
No results
What could be improved
No results
Becky in Katy, TX – Jan 23, 2017
Reply Flag
I live in Conroe Texas so going to Katy isn't exactly right around the corner but it's worth the drive. She is a wonderful physician and is always looking out for my best health interests as should any doctor for thier patient. I have never had any issues getting in for an appointment even if it's last minute. I travel most of the year for work and sometimes a days notice is all i can give and they've always worked me in. Her staff is amazing as well. By far the best PCP I've ever had!
What went well
No results
What could be improved
No results
Carey Jimmerson in Conroe tx – Jan 05, 2017
Reply Flag
Dr. Thampoe is always Late, and distracted when speaking with you. She makes "jokes" that are not funny about your health symptoms. She always needs to be reminded for the need of your visit, yet she REQUIRES you to come for a "check up" every three months....Seems like she just wants the copay money.
What went well
No results
What could be improved
No results
Stephanie in Katy, TX – Dec 28, 2016
Reply Flag
My appointment with Dr. K went better than expected. Office wasn't busy when I visited. Thanks doc!
What went well
No results
What could be improved
No results
Jose Snyder in 3967 Sundown Lane Austin, TX 78701 – Nov 30, 2016