Thank you for your feedback! We want to be respectful of everybody's time. Delays happen when accommodating patients with urgent matters or missed appointments. We will look into how to streamline appointments better. My goal is for everybody to do well! Stable patients often require much less time than patients in crisis. I always meet the patient where their needs are, what questions they have or what they want to share. This often accounts for the variability in visit experiences.

If patients have been very stable on their medications for years and there is not much to discuss during office visits, we recommend that patients are being followed up by their primary care physician so that we can attend to more acutely ill patients that find it difficult to find a provider. We do not charge for being late and yes, we do answer our phones-that's how patients are able to schedule with us.