Dr. Joy Chastain, MD
Joy B Chastain MD
1500 Oglethorpe Ave Ste 3000 Athens, GA 30606Accepting new patients
Dr. Chastain's Reviews
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What went well
- Office environment (33)
- Explained conditions well (30)
- Trusted the provider's decisions (29)
What could be improved
- Staff wasn't friendly (11)
- Didn't listen or answer questions (10)
- Appointment was rushed (9)
Reply Flag
I have seen Dr.Joy and Melissa for YEARS and so has my entire family. I have NEVER had a problem with the receptionists or the nurses. They are the kindest group of women I have ever met. My daughter almost passed out after her appointment this week and the receptionists CAUGHT her before she fell. She was so embarrassed but they made her feel so much better by making jokes with her and calming her down!!!
My husband owns a company and we know all about the “bad review.” That’s why I make it a point to review POSITIVE experiences. Most of the time the problem is the customer not getting their way and they want to get back at them by leaving a bad review.
My advice? Go to this office. And don’t listen to the Karens of the world who take to the internet to bash people who don’t deserve it.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Sep 05, 2020
Reply Flag
I have been a patient of Melissa for years now and love her!!!!!! The office staff on the other hand has some tact issues that need to be resolved.
Katie, maybe you need to re-evaluate the way your speaking to customers especially when there are other customers standing right behind. I don’t know about you but I HATE to be accused of falsehoods. I called my insurance company as soon as I left the office and and in their notes they had told me wrong. I am working with them on this matter. It looked to me like you were about to have it out with the poor person from billing over my situation and I hope that wasn’t the case. You should also reply to a client when they tell you goodbye and to have a nice weekend. We don’t like to be ignored......... Thank you Melissa for being so awesome and sweet when I come to see you.......... You are the best!
What went well
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
What could be improved
- Staff wasn't friendly
Aug 14, 2020
Reply Flag
I've seen Dr Chastain and her PA for years for various skin ailments I've had. The whole staff has always been very welcoming and take as much time as I need to explain my problem and how to follow up with care after the procedure. They explain things in terms I can understand.
What went well
No results
What could be improved
No results
Atlanta, GA – Dec 06, 2018
Reply Flag
I’ve been a patient of Dr Chastain and Melissa’s for many years now. I feel like I get the utmost care at the office. Scheduling or wait times have never been an issue here, and both providers have amazing and knowledgeable nurses! I always feel well taken care of when I leave her office. I’ve recommended her to many of my other family and friends and they agree completely. You will not find another dermatologist better than Dr Chastain’s office in Athens!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
JP in GA – Sep 11, 2018
Reply Flag
I have seen both Dr. Chastain and her PA for my acne. I have seen great results over the past few months, and I am finally happy with my skin! I highly recommend their office.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
E. Ross in none – May 23, 2018
Reply Flag
I am and have always loved this office. They are truly a team and the effort they give into making sure I have gotten my prescriptions and necessary treatment is beyond appreciated. I too have worked in the medical field and I realize that it takes time and effort to work with the pharmacy and insurance. I have seen both Dr. Chastain and her P.A. Melissa Cannon, and because they're so thorough and well-rounded, I haven't had to see the primary care in a couple of years.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Long wait times
Devon T. in Athens, GA – May 22, 2018
Reply Flag
Dr. Chastain's office is horrible about following up on your medication and that you are getting it. Dr. Chastain is also notorious for passing you off to her PA who is not good about answering your questions and tries to be in and out of your visit in less than 5 minutes. This office has poor customer service all the way around and I will be looking elsewhere for a dermatologist.
What went well
- Office environment
- Wait times
What could be improved
- Difficult to schedule appointment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Athens, GA – Apr 16, 2018
Reply Flag
I took my daughter to see Doctor Chastain. My daughter gets extremely anxious in any medical atmosphere. Dr. Chastain loved on her and put her at ease. She was EXTREMELY thorough and solved my daughter's issue.
What went well
No results
What could be improved
No results
Athens, Ga. – Feb 25, 2016
Reply Flag
I met with Dr. Joy Chastain for the first time today. My wait time was so short that I didn't even have time to start reading my book! Dr. Chastain explained my skin issues to me better than any dermatologist ever has before, and I've been seeing dermatologists for the past 23+ years. Even after only one visit, I have complete trust and confidence in Dr. Chastain. The office staff were very friendly and efficient. I highly recommend Dr. Chastain.
What went well
No results
What could be improved
No results
Carrie Ogle in Winder, GA – Jan 20, 2016
Reply Flag
Amazing doctor and great staff!!!!!!
What went well
No results
What could be improved
No results
sabrina in Athens, GA – Dec 16, 2015